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Support Board

Date/Time: Tue, 24 Feb 2026 22:08:23 +0000

How to Post a Message for Support
Go to Self Help Portal and Start New Support Request
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Title Last Post Replies Views
how to connect?
User930387 		2026-02-09 18:21:12
John - SC Support LPN LP 		1 88
[User Discussion] - free trial inquiry
User582903 		2026-02-09 18:18:21
John - SC Support LPN LP 		2 113
Data Off/different from other data feed
User388695 		2026-02-09 18:10:48
John - SC Support LPN LP 		4 178
Failing with Windows error 10061 (connection refused)
User201995 		2026-02-09 18:03:31
Sierra_Chart Engineering LPN LP 		2 93
gold and silver ratio chart
whats1thingnow 		2026-02-09 18:00:13
Sierra_Chart Engineering LPN LP 		2 151
display exhaustion
costas psarrou32 		2026-02-09 17:01:45
John - SC Support LPN LP 		3 2351
Missing NPP folder in current Version
User722958 		2026-02-09 16:54:24
John - SC Support LPN LP 		1 88
Total Market Depth and Sierra chart spreadsheet
User920222 		2026-02-09 16:53:28
John - SC Support LPN LP 		1 79
Bar Numbering Indicator
User756716 		2026-02-09 16:17:26
John - SC Support LPN LP 		7 558
Need help to capture Low Bid Col & Low Ask Volume
RK123 		2026-02-09 16:16:38
John - SC Support LPN LP 		1 100
Trade Dom Color Questions
EquanimousTrading 		2026-02-09 16:13:11
John - SC Support LPN LP 		3 646
Entry price multiplied 1000 times on a micro contract
User554292 		2026-02-09 16:10:25
Sierra_Chart Engineering LPN LP 		3 126
Trial - Studies not loading in Package 11
User736403 		2026-02-09 16:08:13
John - SC Support LPN LP 		1 77
Download Failed
James D 		2026-02-09 16:03:26
John - SC Support LPN LP 		1 80
no connection to Teton webbase
User692627 		2026-02-09 15:34:58
Sierra_Chart Engineering LPN LP 		1 104
Sierra Chart Rithmic ONE MIN behind!
TopGunTrader 		2026-02-09 15:05:54
Sierra_Chart Engineering LPN LP 		16 325
Serious issue with opening spreadsheets after updating to version 2878
Fabio 		2026-02-09 13:56:35
Fabio LPN LP 		3 101
Compact tool value issue after update to 2878 version.
Fabio 		2026-02-09 05:38:26
Sierra_Chart Engineering LPN LP 		5 167
show unused (unassigned/inactive) chart link number
whats1thingnow 		2026-02-09 03:39:11
whats1thingnow LPN LP 		5 1075
Trading Dom Notes Column
topsteplocal 		2026-02-09 01:49:21
User165981 LPN LP 		50 8515
How to make tick compression work along with VBP study on the DOM
User350373 		2026-02-09 01:21:36
User350373 LPN LP 		4 160
data feed not connecting and DOM shows wrong acct number
User953115 		2026-02-08 19:01:49
Sierra_Chart Engineering LPN LP 		1 94
Version 2878 major bug
nicktrader 		2026-02-08 18:25:33
Sierra_Chart Engineering LPN LP 		10 232
DOM: price column
User76183 		2026-02-08 17:30:37
BTFly LPN LP 		22 4067
DOM recenters on chart scroll even though that setting is set to NO
User350373 		2026-02-08 09:12:38
User350373 LPN LP 		1 71
Why is my data delayed?
MitchandSoph 		2026-02-08 05:10:42
Sierra_Chart Engineering LPN LP 		15 3403
Sierra v2875 crashing with c_EncryptionIOBuffers memory error
User273277 		2026-02-08 02:39:29
Sierra_Chart Engineering LPN LP 		4 143
DOM orders displayed wrong (in multiples x10) - ? to set in x1
User409496 		2026-02-07 21:17:30
Sierra_Chart Engineering LPN LP 		5 154
Friday 2-6-26 Chart Glitch
User793675 		2026-02-07 20:05:29
Sierra_Chart Engineering LPN LP 		2 169
One click cancel pending orders on order book/DOM
User528294 		2026-02-07 19:42:19
BTFly LPN LP 		2 349
Historical market depth not wroking
User30743 		2026-02-07 09:18:47
User30743 LPN LP 		9 236
Data Transfer Speed
User871410 		2026-02-07 07:22:16
User871410 LPN LP 		2 123
2870 adds lag switching to chartbooks with a trade window active.
Mike456039 		2026-02-07 03:01:52
Sierra_Chart Engineering LPN LP 		14 572
Current traded Ask minus Bid Vol colors
User165981 		2026-02-07 00:06:41
Sierra_Chart Engineering LPN LP 		7 172
IBKR claims Deprecated TWS API version
User113810 		2026-02-06 23:51:39
User113810 LPN LP 		27 1514
2875 Lag flipping chartbooks
User240337 		2026-02-06 23:25:25
Sierra_Chart Engineering LPN LP 		5 253