Support Board

Date/Time: Tue, 03 Nov 2026 11:16:10 +0000

live data not working on my eval account

[2026-11-03 09:31:49] #1 [Go To First Post]
User123816 - Posts: 11
Hi, I have bought my 2nd evaluation with Lucid Trading, and live data not working. Price is frozen on the chart, not moving. If i click recconect it shows me the green box "historical intraday data download skipped". I spoke to the support team at Lucid and said everything is ok on their side and that I should contact you. Hopefully you can help me, please. If i open the Message Log it shows me errors such as "separate subscription for market depth not supported" or "historical data download ID 33 not found when removing ID from outstanding request set" or "server indicated market data is not supported. Not sending market data request. Symbol: MESZ6.CME" or "historical data service client indicated that downloads are not enabled. Symbol: MESZ6.CME. Data type: Intraday data." etc. Please help. Thanks you


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