Support Board
Date/Time: Fri, 02 Oct 2026 22:54:49 +0000
Data feeds
View Count: 587
| [2026-04-02 14:37:28] |
| User58 - Posts: 5 |
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Hi, Im using sierra chart sp12 and with EUREX AND CME level 2 data activated, AMP is my broker, my question are: I have 3 data feeds that I can choose: SC [DATA], GENERIC [DATA], and Teton CME Routing [Trading], all three seems to be working what are the differences? also choosing differenct data services it create different intraday data file but with the same size, which service data is the one i paid for? Finally which one do I need to connect once a month to maintain non-professional status? Thank you. Date Time Of Last Edit: 2026-04-02 14:40:28
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| [2026-04-02 17:00:49] |
| John - SC Support - Posts: 48095 |
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"SC Data" means you are connected to the Sierra Chart servers for data, but not to any trading service. You would use this if, for some reason, you do not want to stay connected to your live trading account. "GENERIC" should never be used. "Teton CME Routing" is the service you would use to connect to your live trading account with AMP. In general, we recommend connecting to "Teton CME Routing" and keeping it set to that option. When you do not want to trade live, then enable "Trade >> Trade Simulation Mode On" (so there is a checkmark next to this option). Or, if you are wanting to practice trading, then you could use the "Trading Evaluator" service. Every service has a different symbology. And we do store the data per symbol. So you will end up with multiple files if you are connecting to multiple services. For instance, the symbol "ESM26-CME" is from when you are connected to "SC Data", while the file "ESM26_FUT_CME" is from when you are connected to Teton Order Routing. Since you are setup with Teton Order Routing, you actually do not need to connect once a month to that account. The verification of that account is done "behind the scenes" in this case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-18 22:53:24] |
| User58 - Posts: 5 |
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Hi, I’m not sure whether it’s a bug or if I may be missing the correct setting. On the Trading DOM, I can enable the Best Bid/Ask box (spread), and it displays correctly in the price column. However, on the Chart DOM, even with the Best Bid/Ask box enabled, it does not appear on the price scale. Could you please advise how to enable the Best Bid/Ask Box Background on the regular Chart DOM price scale? Thank you. |
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| [2026-05-19 14:00:24] |
| John - SC Support - Posts: 48095 |
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You are doing it correctly. If you are having an issue with it not showing, then most likely you are not changing the setting in the correct location. Keep in mind there are Global graphics and Chart specific graphics. Which one is used is controlled by the setting for "Use Global Graphics Settings Instead of These Settings" on the chart specific Graphics Settings window (Chart >> Graphics Settings - Chart). If that option is enabled, then you need to make the change to the graphics settings in the Global Graphics Settings (Global Settings >> Graphics Settings). Otherwise, you do it in the chart specific option (Chart >> Graphics Settings - Chart). Refer to the following: Graphics Settings: Using Different Color and Graphics Settings for Specific Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-19 15:26:02] |
| User58 - Posts: 5 |
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Hi, Both chart graphics settings and global graphics settings for the(chart DOM best Bid/Ask Box Background) are enable, but nothing is displayed on the price scale. Thank you for your assistance. |
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| [2026-05-19 17:03:32] |
| John - SC Support - Posts: 48095 |
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You have to have the option for "Trade >> Trading Chart DOM On" in order for that item to show in the Chart DOM. That item is automatically enabled when you are using a Trade DOM, which is why you did not have to specifically set it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-22 12:07:35] |
| User58 - Posts: 5 |
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Hello, In the individual *Chart Settings*, changing *Maximum Market Depth Levels* affects the levels and the total orders shown above and below on both the *Bid and Ask sides*. However, changing *Maximum Market Depth Pulling/Stacking Levels* only limits the levels displayed. The *Bid and Ask Pulling/Stacking totals* above and below still include all market depth levels (or all levels since the chart started). The only way to limit these totals is through **Chart DOM Settings**, but this affects all my Trade DOMs and charts DOMs. Is there a way to make the *Bid and Ask Pulling/Stacking totals* use only the levels specified by **Chart Settings → Maximum Market Depth Pulling/Stacking Levels**, on a chart-specific basis? Thank you for your assistance. |
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| [2026-09-22 12:23:16] |
| Sierra_Chart Engineering - Posts: 25036 |
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No: Is there a way to make the *Bid and Ask Pulling/Stacking totals* use only the levels specified by **Chart Settings → Maximum Market Depth Pulling/Stacking Levels**, on a chart-specific basis? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-24 14:05:16] |
| User58 - Posts: 5 |
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Hi, Would it be possible in future release to change the behaviour of Chart Settings → Maximum Market Depth Pulling/Stacking Levels so that it only displays the sum up to the level specified in this setting, rather than using the Chart DOM Setting? This would make it consistent with the **Maximum Market Depth Levels** setting, with each chart independently calculating and displaying the Bid/Ask sum of total orders. Thank you for considering this request. |
| [2026-09-24 14:12:20] |
| Sierra_Chart Engineering - Posts: 25036 |
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No plans to do this, because the calculation is done in a common place. And that is an efficient calculation. If we do this within the chart , it will be inefficient. It is just not something we have any interest with doing when we have 1000+ other things to do. And when we are only going to create a problem and creating more complexity. We are just not going to do that at all. It is completely out of the question. Update: And actually thinking about this, the capability to solve this already exists. There is nothing more we need to do. You can limit the number of market depth levels for the symbol through this Symbol Setting: Global Symbol Settings: Number of Depth Levels to Subscribe That documentation also explains how to do this globally for all symbols. So when you limit the number of market depth levels, the number of pulling and stacking levels becomes reduced. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-24 14:19:10
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