Support Board
Date/Time: Wed, 11 Feb 2026 22:42:41 +0000
Go to Self Help Portal and Start New Support Request
| Title | Last Post | Replies | Views |
|---|---|---|---|
|
ACSIL Feature Request: Include depth NumOrders with Time & Sales records
n_x_b |
2026-02-09 11:07:41
n_x_b LPN LP |
0 | 66 |
|
Compact tool value issue after update to 2878 version.
Fabio |
2026-02-09 05:38:26
Sierra_Chart Engineering LPN LP |
5 | 100 |
|
show unused (unassigned/inactive) chart link number
whats1thingnow |
2026-02-09 03:39:11
whats1thingnow LPN LP |
5 | 1045 |
|
Trading Dom Notes Column
topsteplocal |
2026-02-09 01:49:21
User165981 LPN LP |
50 | 8330 |
|
How to make tick compression work along with VBP study on the DOM
User350373 |
2026-02-09 01:21:36
User350373 LPN LP |
4 | 111 |
|
data feed not connecting and DOM shows wrong acct number
User953115 |
2026-02-08 19:01:49
Sierra_Chart Engineering LPN LP |
1 | 44 |
|
Version 2878 major bug
nicktrader |
2026-02-08 18:25:33
Sierra_Chart Engineering LPN LP |
10 | 175 |
|
DOM: price column
User76183 |
2026-02-08 17:30:37
BTFly LPN LP |
22 | 3985 |
|
DOM recenters on chart scroll even though that setting is set to NO
User350373 |
2026-02-08 09:12:38
User350373 LPN LP |
1 | 36 |
|
Why is my data delayed?
MitchandSoph |
2026-02-08 05:10:42
Sierra_Chart Engineering LPN LP |
15 | 3287 |
|
CME Data Freezing
User725043 |
2026-02-08 03:02:35
joshtrader LPN LP |
40 | 1038 |
|
Sierra v2875 crashing with c_EncryptionIOBuffers memory error
User273277 |
2026-02-08 02:39:29
Sierra_Chart Engineering LPN LP |
4 | 108 |
|
DOM orders displayed wrong (in multiples x10) - ? to set in x1
User409496 |
2026-02-07 21:17:30
Sierra_Chart Engineering LPN LP |
5 | 107 |
|
Friday 2-6-26 Chart Glitch
User793675 |
2026-02-07 20:05:29
Sierra_Chart Engineering LPN LP |
2 | 84 |
|
One click cancel pending orders on order book/DOM
User528294 |
2026-02-07 19:42:19
BTFly LPN LP |
2 | 307 |
|
ASCIL Trade Window Executions
Gradient |
2026-02-07 11:10:21
Gradient LPN LP |
8 | 245 |
|
Historical market depth not wroking
User30743 |
2026-02-07 09:18:47
User30743 LPN LP |
9 | 201 |
|
Data Transfer Speed
User871410 |
2026-02-07 07:22:16
User871410 LPN LP |
2 | 82 |
|
2870 adds lag switching to chartbooks with a trade window active.
Mike456039 |
2026-02-07 03:01:52
Sierra_Chart Engineering LPN LP |
14 | 502 |
|
Current traded Ask minus Bid Vol colors
User165981 |
2026-02-07 00:06:41
Sierra_Chart Engineering LPN LP |
7 | 138 |
|
IBKR claims Deprecated TWS API version
User113810 |
2026-02-06 23:51:39
User113810 LPN LP |
27 | 1389 |
|
2875 Lag flipping chartbooks
User240337 |
2026-02-06 23:25:25
Sierra_Chart Engineering LPN LP |
5 | 150 |
|
Not Urgent : SPY-NQTV.dly data point error
User837706 |
2026-02-06 23:04:15
Sierra_Chart Engineering LPN LP |
1 | 59 |
|
Add ACSIL variable for “ Market Depth Combine Increment in Ticks”
gcUserStudies |
2026-02-06 23:00:59
Sierra_Chart Engineering LPN LP |
4 | 244 |
|
Refund Request - Discrepancy between Free Trial and Paid Version
User506191 |
2026-02-06 22:16:11
John - SC Support LPN LP |
1 | 70 |
|
Denali Data Lagging for MES compared to ES in a fast market
User745743 |
2026-02-06 22:02:16
John - SC Support LPN LP |
1 | 81 |
|
Historical data failing to download
User797124 |
2026-02-06 20:47:00
John - SC Support LPN LP |
1 | 32 |
|
Dear Developers , If you have time , could you make an MCP server for your DOCS ?
GravisHTG |
2026-02-06 20:02:33
GravisHTG LPN LP |
0 | 70 |
|
Best way to copy trade using with Prop Firms
User158338 |
2026-02-06 19:33:53
John - SC Support LPN LP |
1 | 76 |
|
connection error message from service: Rithmic data
User832560 |
2026-02-06 17:27:01
John - SC Support LPN LP |
3 | 71 |
|
Rithmic login length issue — “Permission Denied” in Sierra Chart (Bookmap-issued credentia
vmykha |
2026-02-06 17:23:27
John - SC Support LPN LP |
4 | 82 |
|
Show Orders and Positions Checked but will not display
User543381 |
2026-02-06 17:08:41
John - SC Support LPN LP |
1 | 41 |
|
Large fill price difference between Live and Sim system running in real-time
User37462 |
2026-02-06 17:01:57
John - SC Support LPN LP |
1 | 47 |
|
Copying trade not effective because other old account appears in allocation list ....
laurence gantier |
2026-02-06 16:55:57
John - SC Support LPN LP |
1 | 43 |
|
ChartBook Not Loading
MarieXMarkets |
2026-02-06 16:25:26
John - SC Support LPN LP |
3 | 53 |
|
to add Gold
User266447 |
2026-02-06 16:16:08
John - SC Support LPN LP |
1 | 40 |