Support Board
Date/Time: Tue, 26 Aug 2025 05:37:05 +0000
chart data not loading
View Count: 72
| [2025-08-18 04:18:35] |
| User608999 - Posts: 2 |
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when logging in chart books stat to load then freeze and nothing more happens, some charts say historical and some say current data, seems to be happening on multiple chart books, I was changing some time frames and got something out of Wack. please help thanks. Randy |
| [2025-08-18 14:06:44] |
| Sierra_Chart Engineering - Posts: 20734 |
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First we see you are running an older version of Sierra Chart. First thing is you need to update to the current version. Instructions: Software Download: Fast Update Also refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook And here are instructions to improve historical Intraday data download performance: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-18 14:07:48
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| [2025-08-19 13:39:49] |
| User608999 - Posts: 2 |
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Thanks for your help.
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