Support Board
Date/Time: Mon, 06 Apr 2026 22:38:29 +0000
Real-time CME data not activating (Delayed Data Feed: Yes despite exchange enabled)
View Count: 18
| [2026-04-06 18:52:23] |
| User169323 - Posts: 5 |
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Sierra Chart version: 2891 Service: Teton CME Routing (Ironbeam) Denali supported: Yes Denali Authorized Realtime Exchanges: CME Verified Trading Account active through May CME with Market Depth (Non-Professional) activated Charts still show delayed About panel shows: Delayed Data Feed: Yes Restart/reconnect done Symbols corrected (no [M]) Request: 👉 Please check whether my CME real-time data is fully activated on Denali. |
| [2026-04-06 21:31:45] |
| John - SC Support - Posts: 45501 |
|
Everything on your account looks fine in terms of getting real-time data for the CME exchange, as you have the "CME with Market Depth for Non-Professional Trading Accounts" exchange active. Note that this is the CME exchange of the CME Group, so you only have access to real-time data for symbols traded on the CME exchange. Other symbols will be the delayed streaming data. What is one symbol for which you are having an issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-06 22:36:16] |
| User169323 - Posts: 5 |
|
John, I opened a brand new chart using the direct CME symbol: ESM26_FUT_CME It still shows “Delayed”. This eliminates symbol issues, chartbook issues, and continuous contracts. It appears my Sierra Chart session is not authenticating real-time data even though the CME exchange is active. Can you please check whether my session is correctly authorized for real-time Denali data? |
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