Support Board
Date/Time: Mon, 20 Apr 2026 03:51:02 +0000
Post From: Real-time CME data not activating (Delayed Data Feed: Yes despite exchange enabled)
| [2026-04-09 01:24:25] |
| User169323 - Posts: 15 |
|
I spoke too soon. I have 3 subinstances connected to the main instance, each sub has a dedicated, linked future. And each subinstance is 10 minutes delayed. It shows it in the label but it also shows it in the Time & Sales. Here is the message log. Please advise. 2026-04-08 18:12:10.981 | Trade activity files set size: 11 2026-04-08 18:12:11.077 | Created the DTC Protocol server. 2026-04-08 18:12:11.077 | DTC Protocol Server listening on port 11112. Address: 0.0.0.0 2026-04-08 18:12:11.077 | Reading Internal Order ID file. 2026-04-08 18:12:11.078 | Reading Trade Orders file. 2026-04-08 18:12:11.078 | Reading Trade Positions file. 2026-04-08 18:12:11.078 | Reading Trade Account Data files. 2026-04-08 18:12:11.091 | Software version: 2891 64-bit 2026-04-08 18:12:11.091 | Sub Instance 2026-04-08 18:12:11.092 | OpenGL enabled (NVIDIA Corporation/NVIDIA T400 4GB/PCIe/SSE2) 2026-04-08 18:12:11.092 | Primary Thread ID: 30268 2026-04-08 18:12:11.092 | Usage end date: 2026-04-25 2026-04-08 18:12:11.092 | Enabled for: Advanced Features 2. 2026-04-08 18:12:11.092 | Enabled for: Sierra Chart Historical Data Service. 2026-04-08 18:12:11.092 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-08 18:12:11.092 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-08 18:12:11.092 | Enabled for exchange2: CME 2026-04-08 18:12:11.092 | Allow Support for Sierra Chart Data Feeds is disabled. 2026-04-08 18:12:11.092 | Current selected Data/Trading service: DTC - Sub Instance 2026-04-08 18:12:11.092 | Custom symbol settings values: disabled 2026-04-08 18:12:11.092 | Chart Update Interval: 50 2026-04-08 18:12:11.092 | Intraday Data Storage Time Unit: 0 2026-04-08 18:12:11.092 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-04-08 18:12:11.092 | 2026-04-09 01:12:11 Local computer time in UTC 2026-04-08 18:12:11.092 | 2026-04-08 18:12:11 Local computer time in SC Time Zone 2026-04-08 18:12:11.092 | 2026-04-09 01:12:08 Server time in UTC 2026-04-08 18:12:11.092 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-04-08 18:12:11.092 | Program path: C:\SierraChart\SierraChartInstance_3\ 2026-04-08 18:12:11.092 | Data Files path: C:\SierraChart\SierraChartInstance_3\Data\ 2026-04-08 18:12:11.092 | OS Version Number: 10.0 2026-04-08 18:12:11.092 | Locale Setting: C 2026-04-08 18:12:11.092 | Crash reporter started: true 2026-04-08 18:12:11.092 | 2026-04-08 18:12:11.092 | Created the DTC Protocol historical data server. 2026-04-08 18:12:11.092 | HD Server Manager | Listening on port 11111. 2026-04-08 18:12:11.099 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-04-08 18:12:11.179 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-04-08 18:12:11.179 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-04-08 18:12:11.342 | Received 5 login tokens. 2026-04-08 18:12:13.615 | Requested user files to download. 2026-04-08 18:12:15.618 | 2026-04-08 18:12:15.619 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2026-04-08 18:12:15.620 | DTC Client socket (1) | Creating socket. 2026-04-08 18:12:15.620 | DTC Client socket (1) | New receive buffer size: 0 2026-04-08 18:12:15.620 | DTC Client socket (1) | Connecting to IP: 127.0.0.1. 2026-04-08 18:12:15.620 | DTC - Sub Instance | Network connection to server complete. 2026-04-08 18:12:15.620 | DTC - Sub Instance | Starting socket receive thread. 2026-04-08 18:12:15.620 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2026-04-08 18:12:15.670 | DTC - Sub Instance | Setting DTC encoding to Binary VLS 2026-04-08 18:12:15.670 | DTC - Sub Instance | Sending logon request message. 2026-04-08 18:12:15.670 | DTC - Sub Instance | Received logon response. 2026-04-08 18:12:15.670 | DTC - Sub Instance | Server Name: SC DTC Server. Build=55966. 2026-04-08 18:12:15.670 | DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 2026-04-08 18:12:15.670 | DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=sc_futures_direct.dtc.trading|SymbolSettings=sc_futures_direct.dtc.trading. 2026-04-08 18:12:15.670 | DTC - Sub Instance | Trading is supported. 2026-04-08 18:12:15.670 | DTC - Sub Instance | Order cancel and replace is supported. 2026-04-08 18:12:15.670 | DTC - Sub Instance | OCO Orders supported. 2026-04-08 18:12:15.670 | DTC - Sub Instance | Bracket Orders supported. 2026-04-08 18:12:15.670 | DTC - Sub Instance | MarketDepthIsSupported: 1 2026-04-08 18:12:15.670 | DTC - Sub Instance | Connection to server complete. 2026-04-08 18:12:15.671 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-08 18:12:15.671 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-04-08 18:12:16.084 | Symbol settings MD5 received. Request ID: 1. 2026-04-08 18:12:16.084 | Requested symbol settings for service code sc_futures_direct.dtc.trading. Request ID: 2. 2026-04-08 18:12:16.717 | Symbol settings received. Request ID: 2. 2026-04-08 18:12:18.850 | Files to Open on Startup | Opening file: C:\Program Files\SierraChart\Data\CL.cht 2026-04-08 18:12:18.917 | CLK26_FUT_CME/MCLK26_FUT_CME 2000 Volume #1 | Reloading chart. 2026-04-08 18:12:19.179 | CLK26_FUT_CME/MCLK26_FUT_CME 300 Volume #3 | Reloading chart. 2026-04-08 18:12:19.237 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Reloading chart. 2026-04-08 18:12:19.261 | Starting DelayedDownloadMonitoringTimer 2026-04-08 18:12:19.261 | Starting HDTimeoutTimer 2026-04-08 18:12:19.261 | Added historical Intraday data request for CLK26_FUT_CME to the queue. 2026-04-08 18:12:19.262 | Triggering next historical data download in queue. 2026-04-08 18:12:19.263 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Performing continuous chart historical Daily data download for symbol CLK26_FUT_CME starting at last date in file. 2026-04-08 18:12:19.263 | Added historical Daily data request for CLK26_FUT_CME to the queue. 2026-04-08 18:12:19.291 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-04-08 18:12:19.377 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 60 Min #6 | Reloading chart. 2026-04-08 18:12:19.432 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 60 Min #6 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-04-08 18:12:19.494 | CLK26_FUT_CME/MCLK26_FUT_CME 5 Min #7 | Reloading chart. 2026-04-08 18:12:19.534 | CLK26_FUT_CME/MCLK26_FUT_CME 300 Trades #8 | Reloading chart. 2026-04-08 18:12:19.598 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | Reloading chart. 2026-04-08 18:12:19.605 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-04-08 18:12:19.832 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] Daily #4 | Reloading chart. 2026-04-08 18:12:20.152 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] Daily #4 | Waiting for historical downloads to complete with the IDs: 2, 2026-04-08 18:12:20.266 | CLK26_FUT_CME/MCLK26_FUT_CME 2000 Volume #1 | Chart data loading complete. 2026-04-08 18:12:20.273 | CLK26_FUT_CME/MCLK26_FUT_CME 300 Volume #3 | Chart data loading complete. 2026-04-08 18:12:20.457 | CLK26_FUT_CME/MCLK26_FUT_CME 5 Min #7 | Chart data loading complete. 2026-04-08 18:12:20.465 | CLK26_FUT_CME/MCLK26_FUT_CME 300 Trades #8 | Chart data loading complete. 2026-04-08 18:12:20.465 | Using symbol data fast lookup vector 2026-04-08 18:12:20.465 | HD Request # 1 | Downloading Intraday chart data for CLK26_FUT_CME to the file CLK26_FUT_CME.scid. Service: nymex 2026-04-08 18:12:20.465 | HD Request # 1 | Download start date-time: 2026-04-02 13:59:59.000000. File last date-time: 2026-04-02 13:59:59.824000 2026-04-08 18:12:20.465 | HD Request # 1 | Using server: ds26.sierracharts.com port 10150 2026-04-08 18:12:20.686 | DTC - Sub Instance | Starting real-time market data updates for: MCLK26_FUT_CME. ID: 2 2026-04-08 18:12:20.686 | DTC - Sub Instance | Requesting security definition data for: MCLK26_FUT_CME. ID: 2 2026-04-08 18:12:20.686 | Requesting market depth updates for: MCLK26_FUT_CME if supported. NumLevels=1400 2026-04-08 18:12:20.686 | DTC - Sub Instance | Starting market orders updates for: MCLK26_FUT_CME. MinimumMarketByOrderQuantity: 0 2026-04-08 18:12:20.686 | DTC - Sub Instance | Clearing market depth for MCLK26_FUT_CME | Number times message added: 1 2026-04-08 18:12:20.686 | DTC - Sub Instance | Setting external service identifier for symbol MCLK26_FUT_CME to 5 2026-04-08 18:12:20.686 | DTC - Sub Instance | Received security definition for symbol MCLK26_FUT_CME 2026-04-08 18:12:20.859 | DTC - Sub Instance | Setting external service identifier for symbol MCLK26_FUT_CME to 42024057 2026-04-08 18:12:20.859 | DTC - Sub Instance | Received security definition for symbol MCLK26_FUT_CME 2026-04-08 18:12:20.889 | DTC - Sub Instance | Starting real-time market data updates for: CLK26_FUT_CME. ID: 1 2026-04-08 18:12:20.889 | DTC - Sub Instance | Requesting security definition data for: CLK26_FUT_CME. ID: 1 2026-04-08 18:12:20.906 | DTC - Sub Instance | Setting external service identifier for symbol CLK26_FUT_CME to 6 2026-04-08 18:12:20.906 | DTC - Sub Instance | Received security definition for symbol CLK26_FUT_CME 2026-04-08 18:12:21.078 | DTC - Sub Instance | Setting external service identifier for symbol CLK26_FUT_CME to 169926 2026-04-08 18:12:21.078 | DTC - Sub Instance | Received security definition for symbol CLK26_FUT_CME 2026-04-08 18:12:21.469 | Socket (2) | Creating socket. 2026-04-08 18:12:21.469 | Socket (2) | New receive buffer size: 0 2026-04-08 18:12:21.469 | Socket (2) | Connecting to IP: 64.152.155.17. 2026-04-08 18:12:21.628 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-04-08 18:12:21.628 | HD Request # 1 | Sending historical data logon request message. 2026-04-08 18:12:21.744 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-04-02 13:59:59. Record interval: 0. Symbol: CLK26 2026-04-08 18:12:21.824 | HD Request # 1 | Decompressing data. 2026-04-08 18:12:21.991 | HD Request # 1 | Receiving Intraday data for CLK26_FUT_CME starting at 2026-04-02 13:59:59.033000 2026-04-08 18:12:22.219 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-04-05 15:00:00.000000. 2026-04-08 18:12:23.868 | Socket (2) | CloseSocket call. 2026-04-08 18:12:23.868 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-04-08 18:12:23.868 | Historical data download thread signaled to stop. 2026-04-08 18:12:23.868 | HD Request # 1 | Received 792894 Intraday data records from 2026-04-02 13:59:59.033000 to 2026-04-08 18:02:21.853000 (6.2 days. Delay: 10.0 minutes) and wrote 792887 records for CLK26_FUT_CME 2026-04-08 18:12:23.869 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-04-09 01:02:21.853000 2026-04-08 18:12:23.869 | HD Request # 1 | Completion time: 3s. 2026-04-08 18:12:23.869 | HD Request # 1 | Intraday data download complete for CLK26_FUT_CME. Unique request ID: 1 2026-04-08 18:12:23.869 | Removing historical data download ID 1. 2026-04-08 18:12:23.869 | Real-time Intraday chart data file updates started for CLK26_FUT_CME 2026-04-08 18:12:23.869 | Intraday chart data file opened for CLK26_FUT_CME 2026-04-08 18:12:23.869 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-04-08 18:12:23.869 | 2026-04-08 18:12:23.869 | Triggering next historical data download in queue. 2026-04-08 18:12:23.869 | HD Request # 2 | Downloading Historical Daily chart data for CLK26_FUT_CME. Starting date: 2026-03-31. Service: DTCSubInstance 2026-04-08 18:12:23.869 | HD Request # 2 | Using server: 127.0.0.1 port 11098 2026-04-08 18:12:23.870 | Socket (3) | Creating socket. 2026-04-08 18:12:23.870 | Socket (3) | New receive buffer size: 0 2026-04-08 18:12:23.870 | Socket (3) | Connecting to IP: 127.0.0.1. 2026-04-08 18:12:23.891 | HD Request # 2 | Setting DTC encoding to Binary VLS 2026-04-08 18:12:23.891 | HD Request # 2 | Sending historical data logon request message. 2026-04-08 18:12:23.892 | HD Request # 2 | Requesting historical Daily data starting at 2026-03-31. 2026-04-08 18:12:23.893 | HD Request # 2 | Data is being downloaded from a remote source. Download will start when this is done. 2026-04-08 18:12:23.950 | Socket (2) | Socket gracefully closed by remote side. 2026-04-08 18:12:23.950 | Socket (2) | Closed. 2026-04-08 18:12:24.536 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\CLK26_FUT_CME.scid. Thread ID: 5420 2026-04-08 18:12:24.904 | HD Request # 2 | Decompressing data. 2026-04-08 18:12:24.910 | HD Request # 2 | Receiving historical Daily data for CLK26_FUT_CME starting at 2026-03-31. 2026-04-08 18:12:24.910 | HD Request # 2 | Writing historical Daily data to the file CLK26_FUT_CME.dly. 2026-04-08 18:12:24.917 | Socket (3) | CloseSocket call. 2026-04-08 18:12:24.917 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-04-08 18:12:24.917 | Historical data download thread signaled to stop. 2026-04-08 18:12:24.917 | HD Request # 2 | Received 7 Daily data records from 2026-03-31 00:00:00 to 2026-04-09 00:00:00 (10.0 days) and wrote 7 records for CLK26_FUT_CME 2026-04-08 18:12:24.917 | HD Request # 2 | Completion time: 1s. 2026-04-08 18:12:24.917 | HD Request # 2 | Daily data download complete for CLK26_FUT_CME. Unique request ID: 2 2026-04-08 18:12:24.917 | Removing historical data download ID 2. 2026-04-08 18:12:24.917 | 2026-04-08 18:12:24.917 | No download requests in the queue to start downloads for. 2026-04-08 18:12:24.918 | Socket (3) | Socket gracefully closed by remote side. 2026-04-08 18:12:24.918 | Socket (3) | Closed. 2026-04-08 18:12:25.002 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-08 18:12:25.002 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Reloading chart. 2026-04-08 18:12:25.277 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 60 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-08 18:12:25.277 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 60 Min #6 | Reloading chart. 2026-04-08 18:12:25.488 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-08 18:12:25.488 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | Reloading chart. 2026-04-08 18:12:25.519 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] Daily #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-08 18:12:25.520 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] Daily #4 | Reloading chart. 2026-04-08 18:12:27.678 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-04-08 18:12:27.887 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | Chart data loading complete. 2026-04-08 18:12:27.976 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 60 Min #6 | Chart data loading complete. 2026-04-08 18:12:28.024 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Chart data loading complete. 2026-04-08 18:12:28.042 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Reloading chart. 2026-04-08 18:12:28.354 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 60 Min #6 | Reloading chart. 2026-04-08 18:12:28.579 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | Reloading chart. 2026-04-08 18:12:28.631 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] Daily #4 | Chart data loading complete. 2026-04-08 18:12:28.667 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-04-08 18:12:28.670 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] #9 | Chart data loading complete. 2026-04-08 18:12:29.055 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] Daily #4 | Reloading chart. 2026-04-08 18:12:31.477 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 60 Min #6 | Chart data loading complete. 2026-04-08 18:12:31.528 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] 1 Day #2 | Chart data loading complete. 2026-04-08 18:12:31.778 | CLK26_FUT_CME/MCLK26_FUT_CME [CBV] Daily #4 | Chart data loading complete.https://www.sierrachart.com/image.php?Image=1775697842126.png |