Support Board
Date/Time: Mon, 20 Apr 2026 03:50:59 +0000
Post From: Real-time CME data not activating (Delayed Data Feed: Yes despite exchange enabled)
| [2026-04-08 18:47:58] |
| John - SC Support - Posts: 45686 |
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To start with, do NOT use AI to troubleshoot issues. Nearly everything you stated is completely wrong. The symbol header shows the delayed‑feed mapping: ESM26_FUT_CME[M]
ESM26_FUT_CME is the symbol used when you are connected to the "Teton CME Routing" service. The [M] showing after it means that you are getting the data from our Denali Exchange Data Feed. The Message Log does not show any real‑time authorization handshake
There is no line indicating a successful real‑time connection to the CME real‑time Denali feed There is nothing in the log that would show this specifically. There are some clues, such as the following: Denali Data Feed | Server Name: SC Realtime Server. Which indicates that you are connecting to the real-time server. There are also no mentions of being connected to the delayed servers. Multiple entries show explicit delay measurements, for example:
“(8.0 hours. Delay: 2.7 seconds)” and “(4.3 seconds. Delay: 2.4 seconds)” These only appear when the feed is delayed. Those are the amount of time for which missing data needs to be downloaded. It has absolutely no bearing on whether you are on a delayed feed or not. The real‑time authorization handshake is missing. The line
“Real-time Intraday chart data file updates started” appears even when the feed is delayed and does not indicate entitlement. The line that shows "entitlement" is the following: Enabled for: Denali Real-Time Exchange Data Feed. But it is not completely indicitive of the situation, as there are other factors that have to be considered. ----- What exactly are you seeing that makes you think the data is delayed, outside of the log. Everything we see says that you should be fine. We really would like to see the "DD:" in the header, although we do not understand why you are not able to view this. Please check your "Chart Text" coloring in the Graphics Settings. Keep in mind that you need to see if you are using the Global Graphics settings or the Chart Specific graphics settings and adjust the proper coloring in that item. Refer to the following: Graphics Settings: Using Different Color and Graphics Settings for Specific Charts Make sure that Chart Text coloring is not set to be the same as your background. Another thing to try, is in the "Chart Header" option, select the "Data Delay" entry and select the button on the right for "Reverse Color". This will help this item stand out. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |