Support Board
Date/Time: Mon, 20 Apr 2026 03:51:01 +0000
Post From: Real-time CME data not activating (Delayed Data Feed: Yes despite exchange enabled)
| [2026-04-07 21:33:08] |
| User169323 - Posts: 15 |
|
I added Data Delay through Global Settings, but it did not show up in the header. The Symbol is ESM26_FUT_CME. The chart is still receiving delayed data only. Can you please check my real‑time session authorization on the backend? It appears the session is still not being issued a real‑time token. https://www.sierrachart.com/image.php?Image=1775597016365.png 2026-04-07 14:28:36.630 | Software version: 2891 64-bit 2026-04-07 14:28:36.630 | OpenGL enabled (NVIDIA Corporation/NVIDIA T400 4GB/PCIe/SSE2) 2026-04-07 14:28:36.630 | Primary Thread ID: 32036 2026-04-07 14:28:36.630 | Usage end date: 2026-04-25 2026-04-07 14:28:36.630 | Enabled for: Advanced Features 2. 2026-04-07 14:28:36.630 | Enabled for: Sierra Chart Historical Data Service. 2026-04-07 14:28:36.630 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-07 14:28:36.630 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-07 14:28:36.630 | Enabled for exchange2: CME 2026-04-07 14:28:36.630 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-04-07 14:28:36.630 | Current selected Data/Trading service: Teton CME Routing 2026-04-07 14:28:36.630 | Custom symbol settings values: disabled 2026-04-07 14:28:36.630 | Chart Update Interval: 50 2026-04-07 14:28:36.630 | Intraday Data Storage Time Unit: 0 2026-04-07 14:28:36.630 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-04-07 14:28:36.630 | 2026-04-07 21:28:36 Local computer time in UTC 2026-04-07 14:28:36.630 | 2026-04-07 14:28:36 Local computer time in SC Time Zone 2026-04-07 14:28:36.630 | 2026-04-07 18:06:27 Server time in UTC 2026-04-07 14:28:36.630 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-04-07 14:28:36.630 | Program path: C:\SierraChart\ 2026-04-07 14:28:36.630 | Data Files path: C:\SierraChart\Data\ 2026-04-07 14:28:36.630 | OS Version Number: 10.0 2026-04-07 14:28:36.630 | Locale Setting: C 2026-04-07 14:28:36.630 | Crash reporter started: true 2026-04-07 14:28:36.630 | 2026-04-07 14:29:16.388 | ESM26_FUT_CME 1 Min #1 | Reloading chart. 2026-04-07 14:29:17.336 | ESM26_FUT_CME[M] 1 Min #1 | Chart data loading complete. 2026-04-07 14:29:35.890 | ESM26_FUT_CME 1 Min #1 | Reloading chart. 2026-04-07 14:29:36.841 | ESM26_FUT_CME[M] 1 Min #1 | Chart data loading complete. 2026-04-07 14:29:49.530 | File >> Disconnect selected. 2026-04-07 14:29:49.530 | Teton CME Routing | Waiting for socket receive thread to end 2026-04-07 14:29:49.530 | DTC Client socket (1) | CloseSocket call. 2026-04-07 14:29:49.530 | DTC Client socket (1) | Max send buffers used during socket life: 3 2026-04-07 14:29:49.530 | DTC Client socket (1) | Max send buffer size during socket life: 233 2026-04-07 14:29:49.530 | Denali Data Feed | Waiting for socket receive thread to end 2026-04-07 14:29:49.530 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-04-07 14:29:49.530 | DTC Client socket (2) | CloseSocket call. 2026-04-07 14:29:49.530 | Denali Data Feed | Disconnected from the server. 2026-04-07 14:29:49.530 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-04-07 14:29:49.530 | Teton CME Routing | Disconnected. 2026-04-07 14:29:49.589 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-04-07 14:29:49.589 | DTC Client socket (1) | Closed. 2026-04-07 14:29:49.614 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-04-07 14:29:49.614 | DTC Client socket (2) | Closed. 2026-04-07 14:29:53.191 | 2026-04-07 14:29:53.191 | Teton CME Routing | Firm: IronBeam 2026-04-07 14:29:53.191 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2026-04-07 14:29:53.234 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-04-07 14:29:53.234 | DTC Client socket (1) | New receive buffer size: 0 2026-04-07 14:29:53.234 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-04-07 14:29:53.290 | Teton CME Routing | Network connection to server complete. 2026-04-07 14:29:53.290 | Teton CME Routing | Starting socket receive thread. 2026-04-07 14:29:53.291 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-04-07 14:29:53.461 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-04-07 14:29:53.461 | Teton CME Routing | Sending logon request message. 2026-04-07 14:29:53.568 | Teton CME Routing | Received logon response. 2026-04-07 14:29:53.568 | Teton CME Routing | Server Name: SC DTC Server. Build=55065. 2026-04-07 14:29:53.568 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-04-07 14:29:53.568 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-04-07 14:29:53.568 | Teton CME Routing | Trading is supported. 2026-04-07 14:29:53.568 | Teton CME Routing | Order cancel and replace is supported. 2026-04-07 14:29:53.568 | Teton CME Routing | OCO Orders supported. 2026-04-07 14:29:53.568 | Teton CME Routing | Bracket Orders supported. 2026-04-07 14:29:53.568 | Teton CME Routing | MarketDepthIsSupported: 1 2026-04-07 14:29:53.568 | Teton CME Routing | Connection to server complete. 2026-04-07 14:29:53.569 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-07 14:29:53.569 | Updated verified funded futures trading account ending date to: 2026-05-07 21:29:53 2026-04-07 14:29:53.569 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-04-07 14:29:53.569 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-04-07 18:52:00.862777 2026-04-07 14:29:53.624 | Updated verified funded futures trading account ending date to: 2026-05-07 21:29:53 2026-04-07 14:29:53.765 | Mapping ESM26_FUT_CME to ESM26. Service code: cme 2026-04-07 14:29:53.765 | Using symbol data fast lookup vector 2026-04-07 14:29:53.765 | Denali Data Feed | Starting real-time market data updates for: ESM26_FUT_CME (ESM26). ID: 1 Service code: cme 2026-04-07 14:29:53.765 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 2026-04-07 14:29:53.765 | Denali Data Feed | Requesting security definition data for: ESM26_FUT_CME (ESM26). ID: 1 2026-04-07 14:29:53.765 | Added historical Intraday data request for ESM26_FUT_CME to the queue. 2026-04-07 14:29:53.765 | Intraday data recording state for symbol ESM26_FUT_CME is set to download 'Pending'. 2026-04-07 14:29:53.765 | Triggering next historical data download in queue. 2026-04-07 14:29:53.767 | Delaying start of download for ESM26_FUT_CME. 2026-04-07 14:29:53.798 | DTC Client socket (2) | Creating socket. 2026-04-07 14:29:53.798 | DTC Client socket (2) | New receive buffer size: 0 2026-04-07 14:29:53.798 | DTC Client socket (2) | Connecting to IP: 67.214.125.6. 2026-04-07 14:29:53.820 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM26_FUT_CME 2026-04-07 14:29:53.820 | Teton CME Routing | Setting external service identifier for symbol ESM26_FUT_CME to 42140864 2026-04-07 14:29:53.820 | Teton CME Routing | Received security definition for symbol ESM26_FUT_CME 2026-04-07 14:29:53.879 | Denali Data Feed | Network connection to server complete. 2026-04-07 14:29:53.879 | Denali Data Feed | Starting socket receive thread. 2026-04-07 14:29:53.879 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-04-07 14:29:53.986 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-04-07 14:29:53.986 | Denali Data Feed | Sending logon request message. 2026-04-07 14:29:54.485 | Denali Data Feed | Received logon response. 2026-04-07 14:29:54.485 | Denali Data Feed | Server Name: SC Realtime Server. 2026-04-07 14:29:54.485 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-04-07 14:29:54.485 | Denali Data Feed | Successfully connected. 2026-04-07 14:29:54.485 | Denali Data Feed | Trading is not supported. 2026-04-07 14:29:54.485 | Denali Data Feed | MarketDepthIsSupported: 1 2026-04-07 14:29:54.485 | Denali Data Feed | Restarting real-time data updates for symbol: ESM26_FUT_CME -> ESM26 2026-04-07 14:29:54.672 | Denali Data Feed | Setting external service identifier for symbol ESM26_FUT_CME to 42140864 2026-04-07 14:29:54.672 | Denali Data Feed | Received security definition for symbol ESM26_FUT_CME 2026-04-07 14:29:59.324 | HD Request # 8 | Downloading Intraday chart data for ESM26_FUT_CME to the file ESM26_FUT_CME.scid. Service: cme 2026-04-07 14:29:59.324 | HD Request # 8 | Download start date-time: 2026-04-07 13:59:59.000000. File last date-time: 2026-04-07 13:59:59.785004 2026-04-07 14:29:59.324 | HD Request # 8 | Using server: ds28.sierracharts.com port 10149 2026-04-07 14:29:59.324 | Socket (3) | Creating socket. 2026-04-07 14:29:59.324 | Socket (3) | New receive buffer size: 0 2026-04-07 14:29:59.324 | Socket (3) | Connecting to IP: 67.214.125.5. 2026-04-07 14:29:59.757 | HD Request # 8 | Setting DTC encoding to Binary VLS 2026-04-07 14:29:59.757 | HD Request # 8 | Sending historical data logon request message. 2026-04-07 14:29:59.878 | HD Request # 8 | Requesting Intraday data. Start date-time: 2026-04-07 13:59:59. Record interval: 0. Symbol: ESM26 2026-04-07 14:29:59.958 | HD Request # 8 | Decompressing data. 2026-04-07 14:30:00.038 | HD Request # 8 | Receiving Intraday data for ESM26_FUT_CME starting at 2026-04-07 13:59:59.001000 2026-04-07 14:30:00.038 | Socket (3) | CloseSocket call. 2026-04-07 14:30:00.038 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-04-07 14:30:00.038 | Historical data download thread signaled to stop. 2026-04-07 14:30:00.038 | HD Request # 8 | Received 23 Intraday data records from 2026-04-07 13:59:59.001000 to 2026-04-07 13:59:59.785004 (0.8 seconds. Delay: 30.0 minutes) and wrote 0 records for ESM26_FUT_CME 2026-04-07 14:30:00.039 | HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2026-04-07 20:59:59.785004 2026-04-07 14:30:00.039 | HD Request # 8 | Completion time: 1s. 2026-04-07 14:30:00.039 | HD Request # 8 | Intraday data download complete for ESM26_FUT_CME. Unique request ID: 8 2026-04-07 14:30:00.039 | Removing historical data download ID 8. 2026-04-07 14:30:00.039 | Real-time Intraday chart data file updates started for ESM26_FUT_CME 2026-04-07 14:30:00.039 | Intraday chart data file opened for ESM26_FUT_CME 2026-04-07 14:30:00.039 | HD Request # 8 | Enabling Intraday chart updating for symbol. 2026-04-07 14:30:00.039 | 2026-04-07 14:30:00.039 | No download requests in the queue to start downloads for. 2026-04-07 14:30:00.119 | Socket (3) | Socket gracefully closed by remote side. 2026-04-07 14:30:00.120 | Socket (3) | Closed. |