Support Board
Date/Time: Sat, 27 Jun 2026 21:26:02 +0000
Go to Self Help Portal and Start New Support Request
| Title | Last Post | Replies | Views |
|---|---|---|---|
|
[Sticky] [Locked] - Notice: Solution to: Chart/Chartbook Tabs Visibility Issues, Portions of Chart Window Cut Off
Sierra_Chart Engineering |
2026-06-23 15:23:57
Sierra_Chart Engineering LPN LP |
63 | 13117 |
|
[Sticky] [Locked] - Upcoming Development and Internal Number Precision Improvement Project
Sierra_Chart Engineering |
2026-05-29 16:36:10
Sierra_Chart Engineering LPN LP |
12 | 7828 |
|
[Sticky] [Locked] - Change with CBOE Global Indexes Exchange
Sierra_Chart Engineering |
2026-04-30 18:38:04
Sierra_Chart Engineering LPN LP |
0 | 2817 |
|
[Sticky] [Locked] - Notice: New Mobile Alert Notification Service Available Now!
Sierra_Chart Engineering |
2026-04-29 00:19:53
Sierra_Chart Engineering LPN LP |
56 | 20702 |
|
[Sticky] [Locked] - Sierra Chart's own NTP Server
Sierra_Chart Engineering |
2026-02-24 21:30:48
Sierra_Chart Engineering LPN LP |
6 | 7083 |
|
[Sticky] [Locked] - Important: Understanding Fonts and Text when using Open GL
Sierra_Chart Engineering |
2025-12-29 23:21:49
Sierra_Chart Engineering LPN LP |
2 | 1946 |
|
[Sticky] [Locked] - Server Based Profit and Loss Management for Teton Order Routing
Sierra_Chart Engineering |
2025-11-10 00:15:36
Sierra_Chart Engineering LPN LP |
0 | 1942 |
|
[Sticky] [Locked] - Improving Performance with Wider Price Ranges and Increased Trading Activity
Sierra_Chart Engineering |
2025-05-09 09:44:21
Sierra_Chart Engineering LPN LP |
8 | 5792 |
|
[Sticky] [Locked] - Using Sierra Chart Timers for Faster Chart Updates
Sierra_Chart Engineering |
2025-03-19 07:14:35
Sierra_Chart Engineering LPN LP |
0 | 4870 |
|
[Sticky] [Locked] - Videos
Sierra Chart Engineering |
2024-08-10 18:16:25
Sierra_Chart Engineering LPN LP |
53 | 107072 |
|
Charts Resizing
Smnitro1 |
2026-06-27 15:12:19
Smnitro1 LPN LP |
2 | 30 |
|
can't view live prices... 'not connected'/ unsure of the correct package i have chosen
User795584 |
2026-06-27 12:05:30
User795584 LPN LP |
0 | 25 |
|
professional status
User816682 |
2026-06-27 11:49:30
User816682 LPN LP |
0 | 19 |
|
Denali exchange Data Feed missing after package 10 upgrade
Sampey70 |
2026-06-27 08:24:33
User135243 LPN LP |
1 | 33 |
|
SFT Total Trades Count Incorrect
MatrixTrades |
2026-06-27 04:05:40
MatrixTrades LPN LP |
6 | 131 |
|
# Ninza Renko
User478380 |
2026-06-26 22:29:58
Tin43 LPN LP |
16 | 4460 |
|
Attached order (take-profit) cancel/replace rejected during partial parent fill
PapaHertz |
2026-06-26 21:56:12
Sierra_Chart Engineering LPN LP |
2 | 85 |
|
delayed
jl0055 |
2026-06-26 21:42:34
John - SC Support LPN LP |
5 | 61 |
|
ES CME/Denali Data issue
User145288 |
2026-06-26 20:59:36
User145288 LPN LP |
0 | 41 |
|
Payment nag
User462086 |
2026-06-26 20:36:43
Sierra_Chart Engineering LPN LP |
2 | 102 |
|
Teto CME-No trade accounts assigned after IronBeam enabled Teton
User338995 |
2026-06-26 20:06:12
John - SC Support LPN LP |
1 | 33 |
|
Platform Freezing on Startup
kvcornie |
2026-06-26 20:01:37
kvcornie LPN LP |
16 | 180 |
|
Chart stops drawing bars — only full restart fixes it (Rithmic + Denali)
User250686 |
2026-06-26 19:16:24
Sierra_Chart Engineering LPN LP |
3 | 76 |
|
DOM order information
User495158 |
2026-06-26 19:05:29
Sierra_Chart Engineering LPN LP |
8 | 1524 |
|
Charts not staying minimized in Chartbook
User643426 |
2026-06-26 19:03:17
Sierra_Chart Engineering LPN LP |
2 | 38 |
|
VbP Number Of Periods Back To Reference & Number of Days To Calculate Volume Profiles
User512353 |
2026-06-26 18:32:28
John - SC Support LPN LP |
7 | 64 |
|
Large Volume Trade Indicator - Markers Resizing
Smnitro1 |
2026-06-26 18:18:32
John - SC Support LPN LP |
1 | 34 |
|
Deleting SCID files
countryboy92 |
2026-06-26 18:14:07
John - SC Support LPN LP |
1 | 33 |
|
Minimize Restore Close position
BenjaminR |
2026-06-26 17:29:10
BenjaminR LPN LP |
6 | 192 |
|
Help needed
User158093 |
2026-06-26 17:19:28
John - SC Support LPN LP |
5 | 72 |
|
my data is not loading for the last three days
mike tradingspace |
2026-06-26 17:07:46
John - SC Support LPN LP |
1 | 38 |
|
my data is still not loading for the last three days after i made a payment
mike tradingspace |
2026-06-26 16:23:19
mike tradingspace LPN LP |
0 | 31 |
|
my data is still not loading for the last three days after i made a payment
mike tradingspace |
2026-06-26 16:23:11
mike tradingspace LPN LP |
0 | 32 |
|
Software Questions
User826383 |
2026-06-26 14:29:02
John - SC Support LPN LP |
8 | 278 |
|
Imbalance %
User786183 |
2026-06-26 14:25:36
John - SC Support LPN LP |
1 | 44 |
|
can't find my Broker while trying to activate Teton Pathway for real time data
User999001 |
2026-06-26 14:22:50
John - SC Support LPN LP |
3 | 69 |
|
no trade accounts assigned
BierlichC |
2026-06-26 14:20:10
John - SC Support LPN LP |
1 | 32 |
|
Opening a Chartbook on start-up is disabled
bobstone249 |
2026-06-26 13:42:42
John - SC Support LPN LP |
1 | 37 |
|
double charged
User142031 |
2026-06-26 13:38:40
John - SC Support LPN LP |
1 | 47 |