Home >> Support Board

Support Board

Date/Time: Mon, 25 Oct 2021 10:03:27 +0000

How to Post a Message for Support

[Sticky] - Videos

[2014-08-28 22:40:35] #1
Sierra Chart Engineering - Posts: 98293
Here is a video we just put together about using Attached Orders: https://videos.sierrachart.com/SierraChartAttachedOrdersDemo.webm As we create different videos we will post them here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 19:22:05

[2014-08-30 00:08:32] #2
Sierra Chart Engineering - Posts: 98293
One thing we noticed during the video, when we scrolled back in time and started the replay again was that a position that did not exist previously, then appeared. We were not quite sure about this during the making of the video. We just Flattened the position, but we realized now why that happened. When a replay is started, all of the existing order fills are loaded into an internal trade list in the chart. All of the replay order fills for the symbol from the earliest order fill, to the time that the replay is being started at, are loaded. If at that point in time, the fills indicate there is a Trade Position, then it will appear. This is the reason for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2014-08-30 00:09:06

[2015-05-11 07:45:58] #3
Sierra Chart Engineering - Posts: 98293
Here is a video for Numbers Bars: https://videos.sierrachart.com/SierraChartNumbersBars20150511.webm Here is a video for the Study/Price Overlay study: https://videos.sierrachart.com/StudyPriceOverlayStudyTutorial20150511.webm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 19:24:02

[2015-05-20 09:43:57] #4
Sierra Chart Engineering - Posts: 98293
Volume By Price Study Tutorial: http://videos.sierrachart.com/VolumeByPriceStudyTutorial20150520.webm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 19:21:29

[2015-08-18 20:30:48] #5
Sierra Chart - Max - Posts: 5008
New Videos contributed by a user: Pracovni plochy : https://youtu.be/rbUxbndzeBs Studie (indikátory) a kolekce studií: https://youtu.be/aAsnVB1vZPE Uživatelské rozhraní SC - okna a panely nástrojů: https://youtu.be/b6DUEbyPruA Sierra Chart Support Date Time Of Last Edit: 2020-04-13 06:54:09

[2015-08-31 01:24:17] #6
Infinite - Posts: 87
I am starting to make a few Sierra Chart videos on how to set up SC for the first time. He is one of them https://youtu.be/srbuf_wLuS4

[2015-11-16 10:22:32] #7
Sierra Chart Engineering - Posts: 98293
New video demonstrating Watch List functionality on the new Control Bars: http://videos.sierrachart.com/ControlBarWatchlistTutorial2015-11-16.webm We can tell the audio level is too high. We will be making a new one and be discarding this one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 18:36:44

[2016-02-22 07:56:29] #8
Sierra Chart Engineering - Posts: 98293
Here is a video about scanning for an Alert Condition in Intraday charts for a set of symbols: https://videos.sierrachart.com/ScanningForAlertConditionInCharts.webm There is a special discussion about working with a large number of symbols and ensuring the chart data files are up-to-date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 19:22:42

[2016-11-12 18:04:12] #9
Sierra Chart Engineering - Posts: 98293
New Market Depth Historical Graph Video: https://videos.sierrachart.com/MarketDepthHistoricalGraph.webm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 19:21:02

[2016-12-15 10:00:18] #10
Sierra Chart Engineering - Posts: 98293
Here is a new video for Chart and Trade Order Entry and Market Data Column Customization: https://videos.sierrachart.com/ChartAndTradeDOMColumnCustomization.webm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 18:35:47

[2016-12-19 09:15:27] #11
Sierra Chart Engineering - Posts: 98293
New Large Volume Trade Indicator Study video: https://videos.sierrachart.com/LargeVolumeTradeIndicatorStudy.webm At one point in the video, it was incorrectly stated that the green shade coloring was for the bid side, when it is actually for the ask side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 19:20:19

[2017-01-08 17:20:46] #12
User169041 - Posts: 7
Your videos are great. Are you going to post more? Especially one with TPO's with Volume. And, is number bars the same as footprint? Thank you Johnny Date Time Of Last Edit: 2017-01-08 20:10:36

[2017-01-08 20:39:34] #13
Sierra Chart Engineering - Posts: 98293
No other videos are planned now. Here is information about the TPO Profile Chart study: https://www.sierrachart.com/index.php?page=doc/TPOVolProfileCharts.html And the Volume by Price study: https://www.sierrachart.com/index.php?page=doc/VolumeByPrice.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2017-10-16 10:27:19] #14
custodiet - Posts: 8
Guys, I notice you are using a black background- Could I please get a copy of the associated cfg so I too can also use black bg etc?

[2017-10-17 05:13:18] #15
Sierra Chart Engineering - Posts: 98293
You can configure that through the Graphics Settings: https://www.sierrachart.com/index.php?page=doc/GraphicsSettings.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2017-10-17 09:08:51] #16
custodiet - Posts: 8
yes I'm aware, but since there are so many color settings, I'm afraid making the bg black manually might hide something else in the future and may cause problems, thats why i keep asking.

[2017-10-17 17:35:28] #17
Sierra Chart Engineering - Posts: 98293
We would not provide the main configuration file because it contains so many other settings which will change and not be what you want. We just simply would not provide that. Also our configuration files that we use, are not really logical because there are many settings which are set a certain way for testing. Although the default is a black background. Follow the instructions here to reset Sierra Chart to a default state: https://www.sierrachart.com/index.php?page=doc/helpdetails39.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2017-10-17 17:35:59

[2018-04-29 19:51:31] #18
User172040 - Posts: 70
Would it be possible to post Spreadsheet study example videos? The docs are good but sometimes seeing it makes it 'click' better

[2018-05-12 06:25:40] #19
User164231 - Posts: 250
Totally agree. SC is on track to being the best trading platform in terms of value and performance. It would be really helpful to have images or videos to explain questions where most are asking. This helps to reduce questions posted on the support board. Another way is to outsource the video or images content creation to individuals to exchange for usage credit. Simply list the requirements and topics needed and many are happy to help. Date Time Of Last Edit: 2018-05-12 15:39:20

[2018-05-30 10:27:22] #20
samual sprat - Posts: 343
Spreadsheet study video would be great - x2

[2018-12-04 06:31:27] #21
enemyspy - Posts: 301
Is there the video for editing the Symbol settings xml file for remote data available yet?

[2018-12-11 08:24:58] #22
Sierra Chart Engineering - Posts: 98293
We apologize for the long-delay. We are just working on text documentation with images. That is going to be better. We realize a video is not really appropriate. We should have just done this earlier. Documentation will be ready in about three hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2018-12-11 14:46:43] #23
Sierra Chart Engineering - Posts: 98293
Here is the documentation for accessing data from one instance of Sierra Chart in another instance: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2019-06-07 20:17:04] #24
Sierra Chart Engineering - Posts: 98293
New video about order fill matching and Trade Statistics like the Daily Profit/Loss: https://sierrachart.com/Videos/Order_Fill_Matching_and_Trade_Statistics.webm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-05-17 08:14:51

[2019-11-25 20:57:33] #25
J4yTr4der - Posts: 20
Although the default is a black background. Follow the instructions here to reset Sierra Chart to a default state: https://www.sierrachart.com/index.php?page=doc/helpdetails39.html I'm confused by this statement. SC was never in a default state with a black background for me. Is this because I am an Infinity Futures (TransAct) customer? I have modified the colors myself to give me a black background but I definitely have missed certain elements at times which has been very frustrating. I would love to be able to set it to a "default" state with a black background. I don't see anything on that help page about doing this, and as I stated resetting to "defaults" did not set anything to a black background for me. Everything is on painfully-bright white. Date Time Of Last Edit: 2019-11-25 22:39:14

[2019-11-26 00:25:58] #26
Sierra Chart Engineering - Posts: 98293
The answer is yes to your first question. You really should tell Infinity that everything is "painfully bright white". We completely agree. Their defaults are hurting your eyes. They should consider that. White is not a good background color for them to be using and they are making a major mistake. They should stop trying to please some people and use common sense. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2020-03-06 20:40:07] #27
Sierra Chart Engineering - Posts: 98293
New video about study calculation times: https://videos.sierrachart.com/Study_Calculation_Time.webm We also plan to create a video about the Sierra Chart order routing service. Will try to do it over the weekend. If you are using studies with long calculation times we recommend using sub instances for those: https://www.sierrachart.com/index.php?page=doc/NewInstance.php#UsingDTCServerForDataAndTradingInAnotherSCInstance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-13 01:33:38

[2020-03-15 09:44:02] #28
Sierra Chart Engineering - Posts: 98293
New video about improving Sierra Chart performance: https://videos.sierrachart.com/Improving_Sierra_Chart_Performance.webm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 18:37:31

[2020-06-01 18:36:57] #29
eduardofaccio30 - Posts: 2
Is there a web where you can get the whole videos?

[2020-06-01 19:29:53] #30
j4ytr4der_ - Posts: 428
There is no Youtube channel or anything if that's what you mean. I just downloaded them all individually so I'd have them for future reference.

[2020-06-01 20:33:59] #31
Sierra Chart Engineering - Posts: 98293
We just have links here to the different videos. Maybe we should consolidate them into a single smaller list. Here is another new video we did: https://www.sierrachart.com/SupportBoard.php?ThreadID=52896 Videos are not meant to be our main documentation and some of them are older. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-06-01 20:34:07

[2020-06-07 18:11:50] #32
User869657 - Posts: 31
The video you made on study calculation time doesn't seem to have sound ; could you please re-upload with sound ? Thanks https://videos.sierrachart.com/Study_Calculation_Time.webm Date Time Of Last Edit: 2020-07-13 05:59:21

[2020-06-07 21:33:31] #33
Sierra Chart Engineering - Posts: 98293
It does have audio. You need to check your system for the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2020-06-08 22:31:45] #34
JayShea - Posts: 83
I got the audio. It doesn't have closed captions.

[2020-06-12 07:39:34] #35
Sierra Chart Engineering - Posts: 98293
New video for replaying market depth data: https://videos.sierrachart.com/SierraChartReplayingMarketDepthData.webm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2020-07-16 04:16:45

[2020-06-12 14:01:24] #36
j4ytr4der_ - Posts: 428
I was so excited by this video because it appeared that finally market depth replay was going to behave properly, since your video shows it replaying exactly as it did live. But for me, it doesn't do that. I still get the jerky updating every 1 second no matter what. Why is this? Is there some additional setting somewhere that isn't set right? Obviously it's possible to get "real time" replay since you showed it, but I just can't figure out how to make it work. I'm running 2118. Any pointers you can share? EDIT: Actually on closer examination, I think maybe your data is also playing back "in chunks" but since it's at 2x speed it's less obvious. I suppose the millisecond support that's been discussed as being in the works, is not quite ready yet? Date Time Of Last Edit: 2020-06-12 14:30:57

[2020-07-11 14:08:09] #37
tommartin321 - Posts: 59
New video about study calculation times: https://videos.sierrachart.com/Study_Calculation_Time.webm This is giving an Error 404 Date Time Of Last Edit: 2020-07-13 05:59:00

[2020-07-12 08:07:46] #38
Sierra_Chart Engineering - Posts: 1975
We apologize for this. We will get this corrected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

[2020-07-13 01:34:24] #39
Sierra Chart - Max - Posts: 5008
@tommartin321: Please use the updated link here: https://videos.sierrachart.com/Study_Calculation_Time.webm Sierra Chart Support

[2021-02-17 03:01:03] #41
Sierra Chart Engineering - Posts: 98293
Thank you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2021-02-17 16:15:43] #42
Calculus - Posts: 45
If possible can you do more vids please. I've learnt a lot from the one's in this thread. Sierra is a great program, no doubt about that, but it's also got so many features and angles, more videos dealing with what/how etc would be tremendous. Make it a weekly habit, one video a week from x number on your team. And who better to explain things than the Developers. Great for Sierra, even better for the clients.

[2021-03-17 13:44:59] #43
Calculus - Posts: 45
These sets of vids are the best I've seen on Sierra, and I think there's more to come from the guy. https://www.youtube.com/watch?v=-HSa8_2b8lM

[2021-03-17 14:14:58] #44
Ackin - Posts: 1774
Diana Pena https://www.youtube.com/channel/UC9mZ5KrIhgQ7TKnqSGukU8w

[2021-03-17 14:26:47] #45
Ackin - Posts: 1774
Trader Ticino (How-to Videos) https://www.youtube.com/playlist?list=PL4biLXu5iaFBmeZmJ6sOWy6nrr3_5mEQq

[2021-07-24 00:53:43] #46
Trade_Your_Plan - Posts: 100
Lengthy Playlist of Sierra Chart How-To videos. These playlists show you guys how to build advanced and basic charts. I'd look outside of that folder too, as not every video for Sierra Chart is in the Sierra Chart Playlist: https://www.youtube.com/playlist?list=PLt8n4aE9vzeJOUU4y82_-aFkG_i9y5-0h Date Time Of Last Edit: 2021-07-27 05:22:51

To post a message in this thread, you need to login with your Sierra Chart account: