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Date/Time: Fri, 29 Mar 2024 07:38:44 +0000



Z3N not updating quotes

View Count: 444

[2021-05-14 08:07:51]
User798274 - Posts: 14
Z3N is not updating during the day unless I click 'Delete and Download Data'. It's both historical and intraday charts.
[2021-05-14 13:58:25]
John - SC Support - Posts: 30444
When we pull up that symbol, we see that there is very little trading occurring on it. Therefore, our first inclination is that there simply is not enough trading occurring.

Another possibility is that you have the symbol opened with an older symbol as well, so it is getting confused. Just to make sure this is not the case, select Edit >> Translate Symbols to Current Service.

Let us know if you continue to have an issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-09-15 09:18:24]
User798274 - Posts: 14
Z3N continues to not roll over correctly. The contract rollover from Z3NU21 to Z3NZ21 happened around 08/30 to 09/01 but in Sierra it didn't update at all.
[2021-09-15 12:59:52]
Sierra Chart Engineering - Posts: 104368
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-09-15 14:25:00]
Sierra Chart Engineering - Posts: 104368
There is additional set up for this symbol we need to do in the background. This is being implemented.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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