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Date/Time: Wed, 22 Sep 2021 05:57:39 +0000



Z3N not updating quotes

[2021-05-14 08:07:51]
User798274 - Posts: 9
Z3N is not updating during the day unless I click 'Delete and Download Data'. It's both historical and intraday charts.
[2021-05-14 13:58:25]
John - SC Support - Posts: 10711
When we pull up that symbol, we see that there is very little trading occurring on it. Therefore, our first inclination is that there simply is not enough trading occurring.

Another possibility is that you have the symbol opened with an older symbol as well, so it is getting confused. Just to make sure this is not the case, select Edit >> Translate Symbols to Current Service.

Let us know if you continue to have an issue.
[2021-09-15 09:18:24]
User798274 - Posts: 9
Z3N continues to not roll over correctly. The contract rollover from Z3NU21 to Z3NZ21 happened around 08/30 to 09/01 but in Sierra it didn't update at all.
[2021-09-15 12:59:52]
Sierra Chart Engineering - Posts: 97826
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-09-15 14:25:00]
Sierra Chart Engineering - Posts: 97826
There is additional set up for this symbol we need to do in the background. This is being implemented.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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