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Date/Time: Thu, 28 Mar 2024 19:52:43 +0000



Sierra direct

View Count: 918

[2019-08-06 13:42:04]
User496503 - Posts: 33
I have infinity AT account with Sierra direct . When I upgraded to latest version, Sierra chart is not working with infinity - Transact account . I moved to 1310 version and working . But market data like NISS and NTCK are not steaming . Sierra chart number bar and other studies working
[2019-08-06 17:51:58]
Sierra Chart Engineering - Posts: 104368
In regards to connecting to Transact we will contact them for you about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-08-06 17:55:30]
Sierra Chart Engineering - Posts: 104368
Although we need to get the message log when you try to connect to Transact.



Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed with File >> Connect to Data Feed.

Provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-06 17:56:40
[2019-08-06 21:38:21]
User496503 - Posts: 33
Transact says Sierra chart latest version is not compatible with infinity AT and only below 1941 version, it will work . They sent 1915 version and it is working . I lost all the time and chart files and study collect in the update issues . I want to remove Sierra direct and data feed connection immediately as it is no more useful to me . I never understand why Sierra release the update without checking with affiliated trading brokerages and forcing customers to loose time and energy
[2019-08-06 22:24:41]
Sierra Chart Engineering - Posts: 104368
This really is not right what Transact is saying. None of this is even true. We work with Transact closely, and when we released the support for the new websocket connection and removed the old bridge connection, this was with the very clear understanding, that the websocket connection was ready for actual use by the users. There was never any doubt about this. Transact did subsequently disable access to the trading API and once we became aware of that, we made a code change to support that.

Also it is not even possible to lose files unless you deleted the Sierra Chart installation folder. If you need help recovering files, we will do that and we just need to ask someone at Transact to help with your connection issue on the newer version and they will solve that. We will give them your contact information.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-06 22:28:14
[2019-08-06 22:36:12]
User496503 - Posts: 33
Latest version is not compatible with Transact and they advised to download version 1915 and below . Received 1915 version and working fine . Opted for Transact Market data as sierra direct was hanging with Transact with error . After upgrading to latest version , I tried to roll back to prior version but Sierra chart took me to some old version dated Sep 2018 . Lesson learned not only now but in the past too is that We should never upgrade to Sierra chart in market hours or after market hours to loose sleep in my personal experience ,although Sierra chart is the best in this world according to me
[2019-08-06 22:52:21]
User90125 - Posts: 715
We work with Transact closely, and when we released the support for the new websocket connection and removed the old bridge connection, this was with the very clear understanding, that the websocket connection was ready for actual use by the users. There was never any doubt about this.

Could you advise how many billable hours (at $50/hr) it would take to restore the legacy TA bridge connection to future versions as a backup?

Would like to go direct with Sierra, but can't justify it until this whole data issue is resolved.
[2019-08-08 05:01:43]
Sierra Chart Engineering - Posts: 104368
Opted for Transact Market data as sierra direct was hanging with Transact with error .
We want to understand this better.

And if you are missing any Chartbook's or other files we can help you with that as well. Let us know if you want us to help you using remote assistance with either of these. There is no cost for this.

I tried to roll back to prior version but Sierra chart took me to some old version dated Sep 2018 .
This does not make sense. We do not know what you did. You are not going to have some kind of random problem like this. This is completely impossible. You can control specifically what version you want to get back to:
Software Download: Software Rollback Procedure
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-08 06:20:17
[2019-08-08 05:22:45]
User496503 - Posts: 33
That is not the case with what you think . It was not rolled back to prior version . There is an issue with Transact and Sierra chart and I am the most affected one . I know how to use Sierra or even capable of telling more than you about Sierra chart. What happened with Sierra and Transact AT is still miserable in Sierra part . I opted for Transact market data as Sierra direct became useless all of a sudden with this upgrade .
[2019-08-08 05:26:57]
User496503 - Posts: 33
I have cancelled with lot of reluctance Sierra direct as I am hardcore fan of Sierra and advocate to many to use this . But releasing upgrades to trading account partners is not correct . I have email exchange and phone conversations records to prove this . I was relieved and helped finally by Transact with Sierra charts 1915 version cos latest version of Sierra charts are not working with them
[2019-08-08 05:37:46]
User90125 - Posts: 715
User496503,

Have you tried v1941 with the legacy TA bridge connection?
[2019-08-08 06:16:05]
Sierra Chart Engineering - Posts: 104368
. It was not rolled back to prior version .
Therefore, tell us exactly what you did.

If you had run another older installation of Sierra Chart from a different folder than where you were previously currently using it, then you would be accessing an older version and your files would not be present there because this folder is different than what you normally were using before. This is one possible explanation.

. I opted for Transact market data as Sierra direct became useless all of a sudden with this upgrade . But releasing upgrades to trading account partners is not correct . I have email exchange and phone conversations records to prove this . I was relieved and helped finally by Transact with Sierra charts 1915 version cos latest version of Sierra charts are not working with them

First, none of this is true. This is a basic fact. We helped one user today with Transact who is using a Transact provided Sierra Chart, who is running version 1971 and earlier they were running version 1964. They had one issue where there was a mixed case with GCZ9 and they were not receiving real-time data for this symbol. We had to do a case insensitive comparison to resolve that. That was resolved on the telephone. We made a change and we did release all within 20 minutes. That is how we do things.

And we have other users, on Transact, running versions later than 1941. The current version is 1967.

We would been able to help you much better than Transact and we will do that once we are aware of situations like this. Did Transact help you get your files back? Did you or they do something to cause your files to be actually lost like deleting the Sierra Chart installation folder? If so, then they really are lost assuming you do not have a backup.

Otherwise, they still are present. Did they help you get you back on version 1941? That is a very simple procedure. You just run the installer and install Sierra Chart to C:\SierraChart\SierraChartTransactMA if you are using a Sierra Chart account through Transact, and specify the version to install as 1941. We are not critical of Transact but we know our software best.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-08 06:32:00
[2019-08-08 09:22:28]
User657944 - Posts: 173
I confirm as Transact user that 1941 is working and always worked fine, while live trading not yet available with websocket version over 1957.
[2019-08-08 12:24:05]
User496503 - Posts: 33
Transact helped me with version 1915 and working fine with legacy TA . They told abd I too experienced error issues after upgrading that “ upgraded version of Sierra chart is not compatible and working with Transact “

We need instant direct remote access to set right the issues
[2019-08-08 17:19:55]
Sierra Chart Engineering - Posts: 104368
Let us know if you want us to help you with remote assistance. Also something like this cannot be done instantly. That is too much of an expectation.


“ upgraded version of Sierra chart is not compatible and working with Transact “
Nonsense. Although the transact trading websocket is not yet available by them. That is a limitation period
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-08-09 01:17:28]
Sierra Chart Engineering - Posts: 104368
We also want to point out we helped another Transact user today who had a problem where some quote lines on the quote board were not updating.

This was an issue where they were using some symbols with a / and some symbols without. And apparently the bridge program was treating both symbols the same and causing a mapping issue within Sierra Chart.

Transact had put them on version 1941 and as we were helping them and we reconnected to the data feed, the connection was not subsequently succeeding for unknown reasons but certainly related to that bridge program. And also because the bridge program does not shut down immediately, it can prevent subsequent connections from occurring quickly.

We did comment to Transact that we cannot believe they have put up with that bridge program for years.

We updated the user to the newest version of Sierra Chart using websocket connection and there was no problem. The user connected right away trouble-free, everything was fine.

There is not any compatibility issues. And only we ourselves can state that authoritatively. No one else is qualified to make that kind of statement.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-08-09 02:17:02]
User496503 - Posts: 33
What you try to say Authoritatively is fair for you but for me Sierra direct is not working with Transact and need refund . I subscribed Transact data feed out of frustration . Sierra retains Trading customer of Transact with Sierra direct but upgradation of Software creates all issues . Refund all the data feed charges and close the Topic is the best available solution as of now
[2019-08-10 00:51:41]
Sierra Chart Engineering - Posts: 104368
To make a refund request, do this here:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets

The Sierra Chart Exchange Data Feed and the exchange fees are not refundable. The fees collected for those are paid to the exchange , and also to Barchart. We are legally liable to both of them to collect and remit those fees.

We can only refund Sierra Chart usage time payments. And any balance on your account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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