Support Board

Date/Time: Mon, 29 Apr 2024 11:21:54 +0000

Post From: Sierra direct

[2019-08-06 22:24:41] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This really is not right what Transact is saying. None of this is even true. We work with Transact closely, and when we released the support for the new websocket connection and removed the old bridge connection, this was with the very clear understanding, that the websocket connection was ready for actual use by the users. There was never any doubt about this. Transact did subsequently disable access to the trading API and once we became aware of that, we made a code change to support that. Also it is not even possible to lose files unless you deleted the Sierra Chart installation folder. If you need help recovering files, we will do that and we just need to ask someone at Transact to help with your connection issue on the newer version and they will solve that. We will give them your contact information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-06 22:28:14