Support Board

Date/Time: Mon, 29 Apr 2024 14:17:56 +0000

Post From: Sierra direct

[2019-08-10 00:51:41] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To make a refund request, do this here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets The Sierra Chart Exchange Data Feed and the exchange fees are not refundable. The fees collected for those are paid to the exchange , and also to Barchart. We are legally liable to both of them to collect and remit those fees. We can only refund Sierra Chart usage time payments. And any balance on your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing