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Cannot Get CME Data and SP Cash Internals Data from AMP/CQG on Sierra Charts

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[2018-07-31 14:59:14] #1 [Go To First Post]
Michael W - Posts: 20
I have been working with a number of folks at AMP on the problem above and they said that Sierra Charts told them to tell me to post a support request in Sierra Charts to get this ironed out. So this is what I am doing. Could someone please let me know if there is a solution to this and the steps to make it happen. Thank you so much.

[2018-07-31 20:12:36] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can find the symbols in File >> Find Symbol >> CQG Indexes. The symbol is X.US.SPC5. Open a chart for this symbol. SPC5 is also listed but that is not valid. It will be removed. If you still have a problem : Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-31 20:12:51

[2018-07-31 22:04:29] #3 [Go To First Post]
Michael W - Posts: 20
I have done all the steps you have asked and here is the copy of the log Software version: 1776 64-bit \| 2018-07-31 18:02:26 Usage end date: 2019-05-21 \| 2018-07-31 18:02:26 Enabled for: Advanced Features. \| 2018-07-31 18:02:26 Enabled for: Advanced Features 2. \| 2018-07-31 18:02:26 Enabled for: Sierra Chart Historical Data Service. \| 2018-07-31 18:02:26 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-07-31 18:02:26 Current selected Data/Trading service: CQG FIX Trading \| 2018-07-31 18:02:26 Chart Update Interval: 500 \| 2018-07-31 18:02:26 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-07-31 18:02:26 2018-07-31 18:02:25 Local computer time \| 2018-07-31 18:02:26 2018-07-31 22:02:25 Local computer time in UTC \| 2018-07-31 18:02:26 2018-07-31 18:02:25 Local computer time in SC Time Zone \| 2018-07-31 18:02:26 2018-07-31 20:32:11 Server time in UTC \| 2018-07-31 18:02:26 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-07-31 18:02:26 Program path: C:\SierraChart\ \| 2018-07-31 18:02:26 Data Files path: C:\SierraChart\Data\ \| 2018-07-31 18:02:26 OS Version Number: 10.0 \| 2018-07-31 18:02:26 Locale Setting: C \| 2018-07-31 18:02:26 CQG FIX Trading \| Using primary service for historical data for X.US.SPC5 \| 2018-07-31 18:02:35 Intraday data recording state for symbol X.US.SPC5 is set to download 'Pending'. \| 2018-07-31 18:02:35 Reloading all charts with filename: X.US.SPC5.scid \| 2018-07-31 18:02:35 HD Request # 5 \| Downloading Intraday chart data for X.US.SPC5 to the file X.US.SPC5.scid. Service: cqg \| 2018-07-31 18:02:35 HD Request # 5 \| Download start date-time: 2018-01-26 17:02:35.000 \| 2018-07-31 18:02:35 HD Request # 5 \| Requesting historical Tick data. \| 2018-07-31 18:02:35 HD Request # 5 \| Error downloading historical Intraday data for X.US.SPC5. Instrument X.US.SPC5 (corresponding to ID = 2) is not allowed. Result=103. Num Quotes=0 \| 2018-07-31 18:02:35 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for X.US.SPC5 \| 2018-07-31 18:02:35 HD Request # 5 \| Completion time: 0s \| 2018-07-31 18:02:35 HD Request # 5 \| Intraday data download complete for X.US.SPC5. Unique request ID: 4 \| 2018-07-31 18:02:35 Removed historical data download ID 4 \| 2018-07-31 18:02:35 Real-time Intraday chart data file updates started for X.US.SPC5 \| 2018-07-31 18:02:35 Intraday chart data file opened for X.US.SPC5 \| 2018-07-31 18:02:35 X.US.SPC5 7 Min #1 \| Reloading chart. \| 2018-07-31 18:02:36 X.US.SPC5 7 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\X.US.SPC5.scid \| 2018-07-31 18:02:36

[2018-07-31 22:34:02] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You know we did tell AMP that your account may not be authorized for historical data and that is indeed the case: HD Request # 5 \| Error downloading historical Intraday data for X.US.SPC5. Instrument X.US.SPC5 (corresponding to ID = 2) is not allowed. Result=103. Num Quotes=0 \| 2018-07-31 18:02:35 Or perhaps CQG does not provide historical data for this symbol. We are not really sure. In any case, you need to ask your broker about this. You also have the option to use the Sierra Chart exchange data feed instead for these cash indices: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#AccessCashIndexMarketData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-31 22:34:34

[2018-08-01 12:29:05] #5 [Go To First Post]
Michael W - Posts: 20
Ok I posted your response to an email to Victor at AMP regarding Historical Data - here is his response to your response to me from our email exchange: Obviously something is broken somewhere, perhaps the next step is for one of your engineers to log onto my instance of Sierra Chart and actually see what is going on? Please see below: ========================================================================================================================================================== AMP \| Victor (AMP) Aug 1, 7:17 AM CDT Hello Michael, Historical data is enabled on our end for your CQG setup, i would not understand why they say it does not stream on Sierra charts when working fine on other platforms. Michael Whited Jul 31, 7:04 PM CDT Victor here is the last post I got after sending Sierra Charts my message log. It has to do with historical data, please let me know your thoughts. ============================================================== You know we did tell AMP that your account may not be authorized for historical data and that is indeed the case: HD Request # 5 \| Error downloading historical Intraday data for X.US.SPC5. Instrument X.US.SPC5 (corresponding to ID = 2) is not allowed. Result=103. Num Quotes=0 \| 2018-07-31 18:02:35 Or perhaps CQG does not provide historical data for this symbol. We are not really sure. In any case, you need to ask your broker about this. You also have the option to use the Sierra Chart exchange data feed instead for these cash indices: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#AccessCashIndexMarketData Michael Date Time Of Last Edit: 2018-08-01 15:27:17

[2018-08-01 18:21:49] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
i would not understand why they say it does not stream on Sierra charts when working fine on other platforms. That is because CQG is rejecting the request. CQG has to answer what the problem is here. Your broker needs to contact CQG with your CQG username and ask them why for a historical data request for that symbol this message is being returned: Instrument X.US.SPC5 (corresponding to ID = 2) is not allowed. Result=103. Num Quotes=0 And why is it that real-time data is not being received for that symbol if that is the case as well. Why CQG is making this so hard, is beyond belief. We gave up on this long ago. And that is why we were hesitant to get re-involved in these cash indices from CQG. It is a never-ending problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-01 18:23:03

[2018-08-01 18:27:07] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We could also ask CQG ourselves about this but we do not know your username and because clearly this is some kind of an authorization issue, only your broker with the help of CQG can resolve that. We have no control over that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-01 18:39:00] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Honestly, this is totally insane. The very fact that CQG cannot even properly instruct amp on what to do and this goes on back and forth so long is ridiculous. Why is it CQG is rejecting the data request and not providing the real-time data and historical data. And why is it that years ago CQG just gave us the wrong symbol and only got the correct symbol a couple of months ago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-01 18:41:30

[2018-08-01 18:46:00] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
At this point we do not want to hear further about this, unless there are specific instructions from CQG as to something else we need to do. As of this point, we do not know what that is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-01 20:52:05] #10 [Go To First Post]
Michael W - Posts: 20
I have recently gotten into the middle of this and spoken with CQG directly regarding your post that CQG is rejecting the Symbol call. Ryan is a CQG support person, he said he needs the error messages in order to have Continuum API dev team look at the interface code... I forwarded the entire message log, the same one posted here. I am hoping this is what is needed... stay tuned... Email below is from Ryan at CQG to Continuum. Hi Continuum, Michael is using Sierra Charts and receiving an error when trying to pull data on SPC5. Can you please take a look at the below logs and see how this problem may be rectified? I know we have recently had trouble getting in contact with the Sierra developers, but they told Michael this is a CQG side issue. Please see the logs and let us know if there is any course of action on our part. Michael and AMP are CC’d in this email. Ryan Software version: 1776 64-bit \| 2018-07-31 18:02:26 Usage end date: 2019-05-21 \| 2018-07-31 18:02:26 Enabled for: Advanced Features. \| 2018-07-31 18:02:26 Enabled for: Advanced Features 2. \| 2018-07-31 18:02:26 Enabled for: Sierra Chart Historical Data Service. \| 2018-07-31 18:02:26 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-07-31 18:02:26 Current selected Data/Trading service: CQG FIX Trading \| 2018-07-31 18:02:26 Chart Update Interval: 500 \| 2018-07-31 18:02:26 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-07-31 18:02:26 2018-07-31 18:02:25 Local computer time \| 2018-07-31 18:02:26 2018-07-31 22:02:25 Local computer time in UTC \| 2018-07-31 18:02:26 2018-07-31 18:02:25 Local computer time in SC Time Zone \| 2018-07-31 18:02:26 2018-07-31 20:32:11 Server time in UTC \| 2018-07-31 18:02:26 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-07-31 18:02:26 Program path: C:\SierraChart\ \| 2018-07-31 18:02:26 Data Files path: C:\SierraChart\Data\ \| 2018-07-31 18:02:26 OS Version Number: 10.0 \| 2018-07-31 18:02:26 Locale Setting: C \| 2018-07-31 18:02:26 CQG FIX Trading \| Using primary service for historical data for X.US.SPC5 \| 2018-07-31 18:02:35 Intraday data recording state for symbol X.US.SPC5 is set to download 'Pending'. \| 2018-07-31 18:02:35 Reloading all charts with filename: X.US.SPC5.scid \| 2018-07-31 18:02:35 HD Request # 5 \| Downloading Intraday chart data for X.US.SPC5 to the file X.US.SPC5.scid. Service: cqg \| 2018-07-31 18:02:35 HD Request # 5 \| Download start date-time: 2018-01-26 17:02:35.000 \| 2018-07-31 18:02:35 HD Request # 5 \| Requesting historical Tick data. \| 2018-07-31 18:02:35 HD Request # 5 \| Error downloading historical Intraday data for X.US.SPC5. Instrument X.US.SPC5 (corresponding to ID = 2) is not allowed. Result=103. Num Quotes=0 \| 2018-07-31 18:02:35 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for X.US.SPC5 \| 2018-07-31 18:02:35 HD Request # 5 \| Completion time: 0s \| 2018-07-31 18:02:35 HD Request # 5 \| Intraday data download complete for X.US.SPC5. Unique request ID: 4 \| 2018-07-31 18:02:35 Removed historical data download ID 4 \| 2018-07-31 18:02:35 Real-time Intraday chart data file updates started for X.US.SPC5 \| 2018-07-31 18:02:35 Intraday chart data file opened for X.US.SPC5 \| 2018-07-31 18:02:35 X.US.SPC5 7 Min #1 \| Reloading chart. \| 2018-07-31 18:02:36 X.US.SPC5 7 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\X.US.SPC5.scid \| 2018-07-31 18:02:36

[2018-08-01 21:07:37] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In this case what we want you to do is to have open only that one index chart and then follow through this procedure here and then we will give you the pieces of information that CQG will need. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-01 21:24:06] #12 [Go To First Post]
Michael W - Posts: 20
Here is the log from your instructions... what to do with it? I sent the former log that does not contain this same amount of info to Continuum... Software version: 1776 64-bit \| 2018-08-01 17:20:15 Usage end date: 2019-05-21 \| 2018-08-01 17:20:15 Enabled for: Advanced Features. \| 2018-08-01 17:20:15 Enabled for: Advanced Features 2. \| 2018-08-01 17:20:15 Enabled for: Sierra Chart Historical Data Service. \| 2018-08-01 17:20:15 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-08-01 17:20:15 Current selected Data/Trading service: CQG FIX Trading \| 2018-08-01 17:20:15 Chart Update Interval: 500 \| 2018-08-01 17:20:15 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-08-01 17:20:15 2018-08-01 17:20:15 Local computer time \| 2018-08-01 17:20:15 2018-08-01 21:20:15 Local computer time in UTC \| 2018-08-01 17:20:15 2018-08-01 17:20:15 Local computer time in SC Time Zone \| 2018-08-01 17:20:15 2018-08-01 19:49:03 Server time in UTC \| 2018-08-01 17:20:15 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2018-08-01 17:20:15 Program path: C:\SierraChart\ \| 2018-08-01 17:20:15 Data Files path: C:\SierraChart\Data\ \| 2018-08-01 17:20:15 OS Version Number: 10.0 \| 2018-08-01 17:20:15 Locale Setting: C \| 2018-08-01 17:20:15 File >> Disconnect selected. \| 2018-08-01 17:20:53 CQG FIX: DisconnectFIX called. \| 2018-08-01 17:20:53 CQG FIX: Sending a Logout message. \| 2018-08-01 17:20:53 CQG FIX Trading \| Sending Web API Logoff message. \| 2018-08-01 17:20:53 CQG WebSocket socket (7) \| Adding bytes from final send buffer from buffered socket: 17 \| 2018-08-01 17:20:53 CQG WebSocket socket (7) \| Initiating close of socket by core. \| 2018-08-01 17:20:53 CQG WebSocket \| WebSocket closed. \| 2018-08-01 17:20:53 CQG WebSocket socket (7) \| Sending bytes from final send buffer: 17 \| 2018-08-01 17:20:53 CQG FIX Trading \| WebSocket closed. \| 2018-08-01 17:20:53 CQG WebSocket socket (7) \| Write in progress. Shutdown being delayed. \| 2018-08-01 17:20:53 CQG FIX Trading \| Disconnected. \| 2018-08-01 17:20:53 CQG WebSocket socket (7) \| Write has completed. Shutdown being performed. \| 2018-08-01 17:20:53 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2018-08-01 17:20:53 CQG WebSocket socket (7) \| Shutdown started. Waiting for graceful close. \| 2018-08-01 17:20:53 CQG FIX socket (6) \| Initiating close of socket by core. \| 2018-08-01 17:20:53 CQG FIX Trading \| Disconnected. \| 2018-08-01 17:20:53 CQG FIX socket (6) \| Shutdown started. Waiting for graceful close. \| 2018-08-01 17:20:53 CQG WebSocket socket (7) \| Socket gracefully closed by remote side. \| 2018-08-01 17:20:54 CQG WebSocket socket (7) \| Closed. \| 2018-08-01 17:20:54 CQG FIX socket (6) \| Socket gracefully closed by remote side. \| 2018-08-01 17:20:54 CQG FIX socket (6) \| Closed. \| 2018-08-01 17:20:54 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2018-08-01 17:21:28 CQG FIX socket (102) \| Creating socket. Using TLS 1.2. \| 2018-08-01 17:21:29 CQG FIX socket (102) \| Connecting to IP: 208.48.16.214. \| 2018-08-01 17:21:29 CQG FIX: Sending the Logon message. \| 2018-08-01 17:21:29 CQG FIX Trading \| Connected to trading server. \| 2018-08-01 17:21:29 CQG FIX Trading \| Connecting to server api.cqg.com \| 2018-08-01 17:21:29 CQG WebSocket \| Connecting to WebSocket server. \| 2018-08-01 17:21:29 CQG WebSocket socket (103) \| Creating socket. Using TLS 1.2. \| 2018-08-01 17:21:29 CQG WebSocket socket (103) \| Connecting to IP: 208.48.16.35. \| 2018-08-01 17:21:29 CQG FIX \| FCM name: AMP \| 2018-08-01 17:21:29 CQG WebSocket \| Opening WebSocket. \| 2018-08-01 17:21:29 CQG WebSocket \| Sending WebSocket handshake. \| 2018-08-01 17:21:29 CQG WebSocket \| Header line. HTTP/1.1 101 Switching Protocols \| 2018-08-01 17:21:29 CQG WebSocket \| Header line. Connection: upgrade \| 2018-08-01 17:21:29 CQG WebSocket \| Header line. Sec-WebSocket-Accept: a5XZQ++5F8vQUZWHz0rznQBSHG0= \| 2018-08-01 17:21:29 CQG WebSocket \| Header line. Server: WebSocket++/0.7.0 \| 2018-08-01 17:21:30 CQG WebSocket \| Header line. Upgrade: websocket \| 2018-08-01 17:21:30 CQG WebSocket \| Header line. \| 2018-08-01 17:21:30 CQG WebSocket \| Web socket state is now open. \| 2018-08-01 17:21:30 CQG FIX Trading \| WebSocket connected. \| 2018-08-01 17:21:30 CQG FIX Trading \| Sending market data logon message. \| 2018-08-01 17:21:30 CQG FIX Trading \| Base Time: 2018-07-28T01:22:55. 2018-07-28 01:22:55 \| 2018-08-01 17:21:30 CQG FIX Trading \| Logon successful. Session Token = JDPEmxveMZUnNlsmg5MFVyM/AR4S6KqmbSFCoZb5tewFlqYLdNv3IVQjp2KpuMve4wXrdDE5OHC \| 2018-08-01 17:21:30 CQG FIX Trading \| Connected to data and trading server. \| 2018-08-01 17:21:30 CQG FIX Trading \| Starting real-time market data updates for: X.US.SPC5. ID: 1 \| 2018-08-01 17:21:30 CQG FIX Trading \| Sending symbol resolution request for X.US.SPC5. ID: 813300 \| 2018-08-01 17:21:30 CQG FIX Trading \| Requesting security definition data for: X.US.SPC5. ID: 1 \| 2018-08-01 17:21:30 CQG FIX Trading \| Using primary service for historical data for X.US.SPC5 \| 2018-08-01 17:21:30 Intraday data recording state for symbol X.US.SPC5 is set to download 'Pending'. \| 2018-08-01 17:21:30 Delaying start of download for X.US.SPC5 \| 2018-08-01 17:21:30 CQG FIX Trading \| Received symbol resolution report for symbol X.US.SPC5. Search Symbol: X.US.SPC5. Request ID: 813300. Contract ID: 1. \| 2018-08-01 17:21:30 CQG FIX Trading \| Requesting market data for X.US.SPC5 \| 2018-08-01 17:21:30 CQG FIX Trading \| Market data subscription for X.US.SPC5 was unsuccessful. Text: Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed. \| 2018-08-01 17:21:30 Symbol Error - X.US.SPC5 is unknown, unavailable, or improperly formatted. Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed. \| 2018-08-01 17:21:30 HD Request # 4 \| Downloading Intraday chart data for X.US.SPC5 to the file X.US.SPC5.scid. Service: cqg \| 2018-08-01 17:21:31 HD Request # 4 \| Download start date-time: 2018-01-27 16:21:31.000 \| 2018-08-01 17:21:31 HD Request # 4 \| Requesting historical Tick data. \| 2018-08-01 17:21:31 HD Request # 4 \| Error downloading historical Intraday data for X.US.SPC5. Instrument X.US.SPC5 (corresponding to ID = 1) is not allowed. Result=103. Num Quotes=0 \| 2018-08-01 17:21:31 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for X.US.SPC5 \| 2018-08-01 17:21:31 HD Request # 4 \| Completion time: 0s \| 2018-08-01 17:21:31 HD Request # 4 \| Intraday data download complete for X.US.SPC5. Unique request ID: 3 \| 2018-08-01 17:21:31 Removed historical data download ID 3 \| 2018-08-01 17:21:31 Real-time Intraday chart data file updates started for X.US.SPC5 \| 2018-08-01 17:21:31 Intraday chart data file opened for X.US.SPC5 \| 2018-08-01 17:21:31 Requesting market depth updates for: X.US.SPC5 if supported. \| 2018-08-01 17:21:35 CQG FIX Trading \| Requesting market data including full depth for X.US.SPC5 \| 2018-08-01 17:21:35 CQG FIX Trading \| Market data subscription for X.US.SPC5 was unsuccessful. Text: Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed. \| 2018-08-01 17:21:35 Symbol Error - X.US.SPC5 is unknown, unavailable, or improperly formatted. Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed. \| 2018-08-01 17:21:35

[2018-08-01 21:52:50] #13 [Go To First Post]
Michael W - Posts: 20
Here are all the parties in the thread to CQG, If you want to send them along some more specific info I would appreciate it if you sent it to all, including myself. As I said Ryan is just the CQG support guy who is facilitating. Date Time Of Last Edit: 2018-08-01 22:25:56

[2018-08-01 22:27:53] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages which indicate clearly your account is not authorized for market data for that particular symbol: CQG FIX Trading \| Logon successful. Session Token = JDPEmxveMZUnNlsmg5MFVyM/AR4S6KqmbSFCoZb5tewFlqYLdNv3IVQjp2KpuMve4wXrdDE5OHC \| 2018-08-01 17:21:30 CQG FIX Trading \| Connected to data and trading server. \| 2018-08-01 17:21:30 CQG FIX Trading \| Starting real-time market data updates for: X.US.SPC5. ID: 1 \| 2018-08-01 17:21:30 CQG FIX Trading \| Sending symbol resolution request for X.US.SPC5. ID: 813300 \| 2018-08-01 17:21:30 CQG FIX Trading \| Requesting security definition data for: X.US.SPC5. ID: 1 \| 2018-08-01 17:21:30 CQG FIX Trading \| Using primary service for historical data for X.US.SPC5 \| 2018-08-01 17:21:30 Intraday data recording state for symbol X.US.SPC5 is set to download 'Pending'. \| 2018-08-01 17:21:30 Delaying start of download for X.US.SPC5 \| 2018-08-01 17:21:30 CQG FIX Trading \| Received symbol resolution report for symbol X.US.SPC5. Search Symbol: X.US.SPC5. Request ID: 813300. Contract ID: 1. \| 2018-08-01 17:21:30 CQG FIX Trading \| Requesting market data for X.US.SPC5 \| 2018-08-01 17:21:30 CQG FIX Trading \| Market data subscription for X.US.SPC5 was unsuccessful. Text: Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed. \| 2018-08-01 17:21:30 Can you privately send us your CQG username through an account support ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-01 23:04:54] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
How in God's name can there be all of this discussion and all of this involvement of so many people over something so glaringly obvious and ridiculous. Your CQG account is not authorized for the symbol and nobody even knows that. That shows up as an on-screen message directly on the chart. It is right there in front of all of us. And the broker can see that because we would assume that they simply have not authorized your account properly. And to be clear, this is not a criticism of the user. And then we saw nonsensical communication from CQG that they somehow have contacted us about this and we don't respond. What a load of complete nonsense. So what do we have here. Total incompetency. We are not incompetent. That is why users get direct engineering support here. And when users accuse us of being rude or not communicating properly. We don't give a damn. That is taken is an overwhelming complement. Thank you. Thank you! This only exemplifies the truth of everything that we say. And on top of this we got all this crap from the CME and their bull crap market data policies. Causing everyone to bow down and go through all kinds of ridiculous nonsense so they can fulfill their totally inefficient operation. We are publicly saying we have had enough of this god damn nonsense. And we are going to very publicly complain out loud. At how ridiculous and lunatic this policy is. Perhaps from their position they do it from a position of complete greed but it is causing so many detrimental side effects. And yes it is a bunch of God damn nonsense!!!. God damn nonsense. So in essence, this is abusiveness, and rudeness from the CME. And just a literal playing of games with all of us and making people jump through numerous hoops, literally, just to satisfy their ridiculous market data policies. And a trading educator we work with, said the CME has gone fee crazy. Not just our opinion. Why do we bring all of this up here in regards to CME because this is the underlying reason for all of these market data authorization problems. The tight control over market data leads to all of these problems and leads to a circumstance where those firms like CQG who get to be in a very dominant position and can afford to pay for the physical connectivity to the exchanges, become the only source of the data rather than us being a source of the data and being able to provide it reliably and easily. Of course we do provide CME data and cooperation with Barchart, but then there are all of these rules that have to be followed which make providing the service very difficult for us. And cause monumental frustration for users and make us look bad. So when we say God dammit, we mean God dammit we are sick and tired of this crap. Anyway, rather than us complaining, we are working on new business opportunities for Sierra Chart. So the future is very good for us. That is certain. And we are going to be a leader, and bringing about change and alternatives for the markets. We certainly are not going to be a slave to the CME. And screenshot this post and put on forums all over the Internet. Nothing will make us happier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-02 02:20:23

[2018-08-01 23:38:57] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just give us your CQG username as requested above and we will take care of this politely and clearly with CQG. Do not involve anyone else. And we do not think this is some kind of bug or error that CQG needs to fix on their side . We have seen this too many times where brokers say a user is authorized for a particular exchange, repeatedly, and the user gets that very same message from CQG: Market data subscription for X.US.SPC5 was unsuccessful. Text: Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed. And it is something that is resolved by the broker with the help of CQG. What does this say about CQG market data authorization? obviously it is not a simple system. Ultimately the exchanges are to blame for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-01 23:40:40

[2018-08-02 01:26:55] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Even more shocking, you say you cannot even access CME real-time data in the subject line. This is really beyond belief. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-02 01:31:31] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So CQG has said this: The only thing I can think of is whether or not the user is connecting to Sierra using the FIX or Webapi connection, though if he is properly seeing his CME data then it is not related to that. Unfortunately, regarding a similar issue with data, we have already reached out to Sierra’s developers to find the source of the issue and have heard nothing back. Until their developers send us some logs or code detailing the issue, then our API team cannot solve the issue. You may want to encourage them to contact continuum@cqg.com but our previous attempts to do so have been unsuccessful. Market data can only come through the CQG web API connection. So the question about FIX is just not relevant. We have never heard anything from CQG. They never reached out to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-02 01:40:10] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
And once again this is not the first time. This has been the case so many times before. CQG does not need anything else. They have more than sufficient information. But anyway we pointed out the relevant message. But that should be so obvious to them anyway. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-02 01:45:27

[2018-08-02 02:21:36] #20 [Go To First Post]
Michael W - Posts: 20
My CQG username is MWhited Here is what I think the problem is... They are referring to symbol SPC5 in their API code to authorize The symbol that is being input and should be authorized is X.US.SPC5 If they change their call from SPC5 to X.US.SPC5 all will work smoothly. This is what is wrong with this, I sent them this message

[2018-08-02 02:40:42] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay, maybe that is the issue. But you are also making reference to CME data in the subject line. Has the real-time data for that been resolved? Or maybe was never an issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-02 02:51:40] #22 [Go To First Post]
Michael W - Posts: 20
CME data is fine and always has been... was never an issue, this is strictly about the SP Cash Internals data, sorry about my lack of clarity

[2018-08-02 04:06:51] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay good. Well if that is indeed the cause, that is good for you to figure it out. But CQG really should have recognized this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-08 17:40:35

[2018-08-08 13:17:03] #24 [Go To First Post]
Michael W - Posts: 20
After finally getting my log to CQG with a token and session number, they were finally able to determine that AMP had activated the wrong data feed :)

[2018-08-08 17:39:50] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
they were finally able to determine that AMP had activated the wrong data feed :) Yes, in the end, our conclusion was right. While there could have been a bug involving cash indices, that has not been our experience. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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