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Direct MessagesDate/Time: Sun, 19 May 2024 14:30:08 +0000
Post From: Cannot Get CME Data and SP Cash Internals Data from AMP/CQG on Sierra Charts
| [2018-08-01 20:52:05] |
| Michael W - Posts: 20 |
|
I have recently gotten into the middle of this and spoken with CQG directly regarding your post that CQG is rejecting the Symbol call. Ryan is a CQG support person, he said he needs the error messages in order to have Continuum API dev team look at the interface code... I forwarded the entire message log, the same one posted here. I am hoping this is what is needed... stay tuned... Email below is from Ryan at CQG to Continuum. Hi Continuum, Michael is using Sierra Charts and receiving an error when trying to pull data on SPC5. Can you please take a look at the below logs and see how this problem may be rectified? I know we have recently had trouble getting in contact with the Sierra developers, but they told Michael this is a CQG side issue. Please see the logs and let us know if there is any course of action on our part. Michael and AMP are CC’d in this email. Ryan Software version: 1776 64-bit | 2018-07-31 18:02:26 Usage end date: 2019-05-21 | 2018-07-31 18:02:26 Enabled for: Advanced Features. | 2018-07-31 18:02:26 Enabled for: Advanced Features 2. | 2018-07-31 18:02:26 Enabled for: Sierra Chart Historical Data Service. | 2018-07-31 18:02:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-31 18:02:26 Current selected Data/Trading service: CQG FIX Trading | 2018-07-31 18:02:26 Chart Update Interval: 500 | 2018-07-31 18:02:26 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-07-31 18:02:26 2018-07-31 18:02:25 Local computer time | 2018-07-31 18:02:26 2018-07-31 22:02:25 Local computer time in UTC | 2018-07-31 18:02:26 2018-07-31 18:02:25 Local computer time in SC Time Zone | 2018-07-31 18:02:26 2018-07-31 20:32:11 Server time in UTC | 2018-07-31 18:02:26 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-07-31 18:02:26 Program path: C:\SierraChart\ | 2018-07-31 18:02:26 Data Files path: C:\SierraChart\Data\ | 2018-07-31 18:02:26 OS Version Number: 10.0 | 2018-07-31 18:02:26 Locale Setting: C | 2018-07-31 18:02:26 CQG FIX Trading | Using primary service for historical data for X.US.SPC5 | 2018-07-31 18:02:35 Intraday data recording state for symbol X.US.SPC5 is set to download 'Pending'. | 2018-07-31 18:02:35 Reloading all charts with filename: X.US.SPC5.scid | 2018-07-31 18:02:35 HD Request # 5 | Downloading Intraday chart data for X.US.SPC5 to the file X.US.SPC5.scid. Service: cqg | 2018-07-31 18:02:35 HD Request # 5 | Download start date-time: 2018-01-26 17:02:35.000 | 2018-07-31 18:02:35 HD Request # 5 | Requesting historical Tick data. | 2018-07-31 18:02:35 HD Request # 5 | Error downloading historical Intraday data for X.US.SPC5. Instrument X.US.SPC5 (corresponding to ID = 2) is not allowed. Result=103. Num Quotes=0 | 2018-07-31 18:02:35 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for X.US.SPC5 | 2018-07-31 18:02:35 HD Request # 5 | Completion time: 0s | 2018-07-31 18:02:35 HD Request # 5 | Intraday data download complete for X.US.SPC5. Unique request ID: 4 | 2018-07-31 18:02:35 Removed historical data download ID 4 | 2018-07-31 18:02:35 Real-time Intraday chart data file updates started for X.US.SPC5 | 2018-07-31 18:02:35 Intraday chart data file opened for X.US.SPC5 | 2018-07-31 18:02:35 X.US.SPC5 7 Min #1 | Reloading chart. | 2018-07-31 18:02:36 X.US.SPC5 7 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\X.US.SPC5.scid | 2018-07-31 18:02:36 |