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Date/Time: Sun, 19 May 2024 13:24:42 +0000



Post From: Cannot Get CME Data and SP Cash Internals Data from AMP/CQG on Sierra Charts

[2018-08-01 23:38:57]
Sierra Chart Engineering - Posts: 104368
Just give us your CQG username as requested above and we will take care of this politely and clearly with CQG. Do not involve anyone else.

And we do not think this is some kind of bug or error that CQG needs to fix on their side . We have seen this too many times where brokers say a user is authorized for a particular exchange, repeatedly, and the user gets that very same message from CQG:
Market data subscription for X.US.SPC5 was unsuccessful. Text: Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed.

And it is something that is resolved by the broker with the help of CQG. What does this say about CQG market data authorization? obviously it is not a simple system. Ultimately the exchanges are to blame for that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-08-01 23:40:40