Support Board
Date/Time: Sun, 19 May 2024 14:15:10 +0000
Post From: Cannot Get CME Data and SP Cash Internals Data from AMP/CQG on Sierra Charts
[2018-08-01 22:27:53] |
Sierra Chart Engineering - Posts: 104368 |
These are the relevant messages which indicate clearly your account is not authorized for market data for that particular symbol: CQG FIX Trading | Logon successful. Session Token = JDPEmxveMZUnNlsmg5MFVyM/AR4S6KqmbSFCoZb5tewFlqYLdNv3IVQjp2KpuMve4wXrdDE5OHC | 2018-08-01 17:21:30 CQG FIX Trading | Connected to data and trading server. | 2018-08-01 17:21:30 CQG FIX Trading | Starting real-time market data updates for: X.US.SPC5. ID: 1 | 2018-08-01 17:21:30 CQG FIX Trading | Sending symbol resolution request for X.US.SPC5. ID: 813300 | 2018-08-01 17:21:30 CQG FIX Trading | Requesting security definition data for: X.US.SPC5. ID: 1 | 2018-08-01 17:21:30 CQG FIX Trading | Using primary service for historical data for X.US.SPC5 | 2018-08-01 17:21:30 Intraday data recording state for symbol X.US.SPC5 is set to download 'Pending'. | 2018-08-01 17:21:30 Delaying start of download for X.US.SPC5 | 2018-08-01 17:21:30 CQG FIX Trading | Received symbol resolution report for symbol X.US.SPC5. Search Symbol: X.US.SPC5. Request ID: 813300. Contract ID: 1. | 2018-08-01 17:21:30 CQG FIX Trading | Requesting market data for X.US.SPC5 | 2018-08-01 17:21:30 CQG FIX Trading | Market data subscription for X.US.SPC5 was unsuccessful. Text: Real-time data for instrument X.US.SPC5 (corresponding to ID = 1) are not allowed. | 2018-08-01 17:21:30 Can you privately send us your CQG username through an account support ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |