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Support Board

Date/Time: Wed, 28 Jan 2026 13:00:47 +0000

How to Post a Message for Support
Go to Self Help Portal and Start New Support Request
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Title Last Post Replies Views
[User Discussion] - IP address for data feed and order routing
User5044343 		2021-01-21 21:55:59
User311344 LPN LP 		5 938
Split automatically the profiles to obtain balanced profiles
User889191 		2021-01-21 19:50:10
User889191 LPN LP 		0 1064
Not receiveing market depth data in real time
Billabong92 		2021-01-21 19:24:26
Sierra Chart Engineering LPN LP 		1 526
Sierra repeatedly slows down.
User725605 		2021-01-21 19:18:58
Sierra Chart Engineering LPN LP 		1 633
Real Time data not working
ColdTrain 		2021-01-21 18:09:00
John - SC Support LPN LP 		6 1608
vertical mouse scale/move opposite in different charts
User153286 		2021-01-21 18:04:53
John - SC Support LPN LP 		5 1626
SC crashed and now unresponsive
User987925 		2021-01-21 17:26:22
John - SC Support LPN LP 		3 567
Equities do not update in real time.
User196614 		2021-01-21 16:31:26
John - SC Support LPN LP 		1 520
need help setup starting package
User777621 		2021-01-21 16:27:42
John - SC Support LPN LP 		1 678
New Service Package For Sierra /Transact Denali Users ?
User211236 		2021-01-21 16:18:13
John - SC Support LPN LP 		3 909
Overlaying timeframes
User740709 		2021-01-21 15:48:28
User690267 LPN LP 		3 2400
Volume Alert
wingz 		2021-01-21 15:31:16
John - SC Support LPN LP 		3 2216
Profit and loss is way off for ES
User425160 		2021-01-21 15:19:24
Sierra Chart Engineering LPN LP 		1 524
Possible to trade own live account / Topstep combine at the same time on one instance?
SabikiSensei 		2021-01-21 15:10:49
John - SC Support LPN LP 		2 1316
Numbers Bars - Background colouring method
IC2021 		2021-01-21 14:47:55
John - SC Support LPN LP 		3 2210
ADD $HSI SYMBOL FOR MY ACCOUNT
User296389 		2021-01-21 14:27:45
User296389 LPN LP 		2 644
SIERRA CHART RUNNING ON MAC THROUGH PARALLELS
User784922 		2021-01-21 14:19:50
Sierra Chart Engineering LPN LP 		1 1641
chartbook containing account balance, current positions, current orders
WhiskyTango 		2021-01-21 13:41:53
WhiskyTango LPN LP 		2 647
Help with Denali Data Feed and additionnal symbols
JossBeaumont 		2021-01-21 12:01:10
wallstreetsson LPN LP 		6 1111
getting invalid user name and password error when trying to log
User541913 		2021-01-21 08:13:42
Sierra Chart Engineering LPN LP 		1 600
Historical Intraday Data download issues
AndyB 		2021-01-21 02:17:57
Sierra Chart Engineering LPN LP 		1 595
getting invalid user name and password error when trying to connect to cqg, I have tried
User541913 		2021-01-21 02:15:15
Sierra Chart Engineering LPN LP 		6 782
Level II using IQFeed working?
User871996 		2021-01-21 02:05:38
Sierra Chart Engineering LPN LP 		5 1251
Trade log acct sim 42322
User160779 		2021-01-21 01:58:18
Sierra Chart Engineering LPN LP 		2 580
Still no relatime data. Still delayed feed
User322283 		2021-01-21 01:04:08
Sierra Chart Engineering LPN LP 		1 568
[User Discussion] - Placing Trade a Tick Above or Below the Previous Bar
User94606 		2021-01-20 21:58:45
User94606 LPN LP 		0 507
NGH21-NYMEX - Symbol Error
User907968 		2021-01-20 20:34:53
John - SC Support LPN LP 		3 636
Can we Download multiple historical data on multiple chart at once
GravisHTG 		2021-01-20 20:22:33
GravisHTG LPN LP 		6 729
Any way to have my symbol list files on watchlist, like we have on quoteboard.
GravisHTG 		2021-01-20 20:03:23
GravisHTG LPN LP 		0 523
custom Chartbook will not load
User579167 		2021-01-20 19:22:30
John - SC Support LPN LP 		1 712
index VIX
hauki 		2021-01-20 18:21:20
John - SC Support LPN LP 		1 619
please see attached log, says logon disabled?
User458219 		2021-01-20 18:15:36
John - SC Support LPN LP 		1 651
How to download data in a chartbook to a Excel spreadsheet?
User781913 		2021-01-20 18:02:00
John - SC Support LPN LP 		1 1732
MAP fees ($50) for Denali Exchange Data Feed
User990275 		2021-01-20 17:59:29
User990275 LPN LP 		5 814
US Shares orderbook
Timo Costa 		2021-01-20 15:16:43
Timo Costa LPN LP 		2 597
Alternatives To Interactive Brokers
User184576 		2021-01-20 15:08:37
User184576 LPN LP 		2 1006
no market data yet and no mail
Utilisateur313778 		2021-01-20 15:07:29
Sierra Chart Engineering LPN LP 		1 547
Header with Synbol Icons vs Lettered Icons - TransAct Migration
User388297 		2021-01-20 15:05:05
Sierra Chart Engineering LPN LP 		1 609