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Date/Time: Thu, 28 Mar 2024 14:43:16 +0000



Help me restore SierraChart

View Count: 419

[2021-05-10 16:19:41]
User384728 - Posts: 3
Dear Support Team,

I've been pretty absent for 1-2 months and now turned on my SierraChart, and the historical data does not download, the charts do not update, and I'm confused on how do I repair this.

When I open the application I am greeted with this error in the middle of my chart screen (see attached).

As I understand my account still has the Denali feed paid until May 19th.

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=50946
[2021-05-10 19:03:50]
John - SC Support - Posts: 30406
We see that you have selected package 11 to get the Denali Exchange Data Feed again, but you need to reactivate the exchange that you want. You can do so from the following page:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-10 19:30:00]
User384728 - Posts: 3
Is there any reason I need to re-activate the exchange, and how often do I have to do this?
[2021-05-10 19:30:37]
User384728 - Posts: 3
Probably due to lack of balance :) OK, thank you!
[2021-05-10 21:35:51]
John - SC Support - Posts: 30406
Yes, it deactivated on May 1, 2021 since you did not have enough balance to pay for the renewal. As long as you keep enough funds in your account, the data feed and your subscription will automatically renew. We also have an option to automatically bill your credit card when a payment is coming due. You can find that option at the bottom of the payments page here:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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