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Direct MessagesDate/Time: Fri, 26 Apr 2024 21:34:28 +0000
my charts are not live..
View Count: 704
| [2020-08-20 11:52:45] |
| matan - Posts: 6 |
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hello, i paid for monthly live charts on my account and its still not working. can you help me please? |
| [2020-08-20 12:48:29] |
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We see no payment on your account. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-09 08:40:54] |
| matan - Posts: 6 |
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i paid twice 26$ i dont understand what i paid for?? cancel those payment! |
| [2021-05-09 09:38:15] |
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You paid for two months of Sierra Chart Service Package 3. Refer to: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Do you want us to refund the usage time payments back to your services balance on your Sierra Chart account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-09 15:55:27] |
| matan - Posts: 6 |
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yes please. i want live trading. can you fix it? |
| [2021-05-10 16:18:24] |
| John - SC Support - Posts: 31159 |
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We have refunded the extra month of Usage Time back to your Services Balance, so you now have $36.00 in your Services Balance. In terms of live data, what exchanges are you wanting data for? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-11 06:11:48] |
| matan - Posts: 6 |
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Micro s&p, nasdak, dao jones and russel 2000 MES, MNDK(NASDAK),MYM,MRTY |
| [2021-05-11 06:31:54] |
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If you want real-time data for these symbols, you need to use the Denali Exchange Data Feed: Denali Exchange Data Feed Also be aware of: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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