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Date/Time: Thu, 29 Jul 2021 00:16:44 +0000



[Sticky] [Locked] - Using Sierra Chart Current Versions is Required and Historical Data New Policy

[2021-04-29 14:14:16]
Sierra Chart Engineering - Posts: 96981 | Ending Date: 2022-04-10
One thing that we meant to post recently, but just getting around to it now, is why it is important you keep Sierra Chart up-to-date and why you cannot be assured of being able to use and you will not be able to continue to use older Sierra Chart versions.

Sierra Chart is much more than just software. And that is also why whenever someone asks for a lifetime license the answer is absolutely not. Sierra Chart provides market data services. These have costs associated with them month-to-month. Sierra Chart is not software as a service. It is software, market data services and support services.

Sierra Chart interacts with external systems and sometimes are changes to those systems which we have to adapt to, or critical changes we need to make, or we fix issues with the interface to those systems.

We also may fix an important issue within Sierra Chart.

And in these cases, updating to the current version is necessary.

There are some changes, related to exchange compliance, which we have to do in Sierra Chart and we are going to be locking out all older versions within the next 30 days. We will provide an update to users.

And also we are not going to be able to allow CME Group historical data to be accessed through the DTC protocol server:
https://www.sierrachart.com/index.php?page=doc/DTCServer.php

Sierra Chart will be able to access it itself, when using a sub instance of Sierra Chart:
https://www.sierrachart.com/index.php?page=doc/NewInstance.php

However, users will not be able to access it independently.

And this has already been stated here for over a year:
https://www.sierrachart.com/index.php?page=doc/DTCServer.php#Restrictions

So it is out of the question, support for significantly older versions. We know there is one user, sometimes who writes extensively about that. We are just going to be ignoring that. Do not post about that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-04-30 08:02:27]
Sierra Chart Engineering - Posts: 96981 | Ending Date: 2022-04-10
This will just be a one time update requirement to the current version at the time.

We probably will not actually lock out older versions but disable historical daily data downloading and disable the DTC protocol server.

Although effectively these things would mean most users will have to update.

What we are communicating here is you cannot be expecting to be running a particular version, that goes back a year or many years and think you can continuously do that. At some point, an update will become mandatory. And when a version is significantly older (Usually +1 year), while generally there is not a problem with updating, sometimes some settings do not update.

Users should stay up-to-date to versions that are not older than 3 to 4 months.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-05-11 19:22:53]
Sierra Chart Engineering - Posts: 96981 | Ending Date: 2022-04-10
Additionally, 32 bit versions of Sierra Chart are no longer supported.

If you are running a 32-bit operating system you must update it to a 64-bit operating system.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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