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Date/Time: Fri, 26 Apr 2024 05:29:46 +0000



error message re connecting to data feed

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[2021-05-11 14:00:48]
User338277 - Posts: 7
I keep getting error "Connection error message from Service :TransActWS|account login error -1(-1). I have followed everything that I could find in support and still get the connectivity error message. I am on the newest version of Sierra also.
[2021-05-11 17:21:07]
Sierra Chart Engineering - Posts: 104368
For help with this, refer to:
https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError

Transact support will need to help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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