Login Page - Create Account

TransAct Futures Trading Service



Transact logo

Introduction

Sierra Chart supports the TransAct Futures Trading service. This service provides both real-time tick-by-tick futures data and futures trading.

Real-time Futures data and trading is provided for the CME, CBOT, NYMEX, COMEX, ICE, and Eurex. You will have access to long-term and tick by tick Intraday chart data, and futures trading. Long-term Historical Daily chart data is provided by Sierra Chart.

Trading with TransAct is fully supported with the Sierra Chart advanced trading functionality.

What is Included

  • Streaming Real-Time Data: Yes. Provided by TransAct.
  • Historical Intraday Data: Yes. Tick by Tick and various increments up to 1 Minute. Intraday data available for the last 5 years. Provided by TransAct.
  • Historical Daily Data: Provided through the Sierra Chart Historical Daily Data service. 10+ years available.
  • Historical BidVolume and AskVolume: Yes.
  • Live Trading Services: Yes.
  • Simulated Trading: Yes.
  • Order Types Supported: All except Market If Touched.
  • Server Managed OCO (Order Cancels Order): No.
  • Automated Trading (applies to Live or Simulated): Yes.
  • Source of Real-time and Historical Data: Provided by TransAct Futures except for Historical Daily bar data for days other than current day. Data is not provided by Sierra Chart.
  • Historical Order Fills from Trading Server: Yes. Current day only and clears at the end of the trading day.

Setup Instructions

  1. To use the TransAct futures trading service, you need to have an account with them through one of their supported brokerages, like Infinity Futures. If you do not have an account, a free 30 day simulation account is available.
  2. Go to Sierra Chart. Select Global Settings >> Data/Trade Service Settings on the menu.
  3. Click on the Service list box at the top of the window. Select the TransAct WS service name from the list.
  4. Enter your TransAct account Username and Password in the corresponding fields on the Data/Trade Service Settings window. The information you enter here is definitely not your Sierra Chart login information. Those are different.
  5. Set the Connection Type to either Demo, Simulated Live, Live. What to select depends upon the particular TransAct Username you are using. Contact your broker to find out what you should select.
  6. In the Trade Account box, enter your TransAct account identifier. This must be set correctly in order to connect to TransAct. Contact your broker if you are not sure what this is.
  7. Enable the Connect On Program Startup and the Reconnect on Failure options.
  8. Set the Time Zone setting to the time zone that you want times displayed in.
  9. Set the Intraday Data Storage Time Unit to what you require.
  10. Press OK to close the Data/Trade Service Settings window.
  11. To connect to the data and trade servers, select File >>Connect to Data Feed on the menu.
  12. If the Window >> Message Log opens indicating an error connecting to the data and trade servers, then refer to Common TransAct Trading Service Issues.

    To prevent continuous reconnections to the servers if the connection is failing, select File >> Disconnect.
  13. If you are still unable to connect to the TransAct data and trade servers, then refer to help topic 1.5.
  14. Continue with step number 3 on the Getting Started documentation page.

Trading with TransAct from Sierra Chart

The Sierra Chart trading functionality fully supports the TransAct trading service.

In order to perform live trading using Sierra Chart and view your TransAct account orders, select Global Settings >> Data/Trade Service Settings on the menu.

Set the Service Setting >> Connection Type to Live.

Make certain the TransAct Username, Password and Trade Account are set to your Live TransAct account information. If you change any of these settings, reconnect to the server with File >> Disconnect and File >> Connect to Data Feed on the menu.

Once Sierra Chart is connected to TransAct, to place live trades and to see your Orders and Position on a chart, make sure there is not a check-mark by Trade >> Trade Simulation Mode On. And make sure there is a checkmark by Trade >> Chart Trade Mode On.

For complete instructions, refer to the Overview of Trading page.

Notice : When trading from Sierra Chart, and you are running the TransAct AT software at the same time, you must disable the Auto Bracket feature in the TransAct AT software if you are using Attached Orders in Sierra Chart. Otherwise, a new order entered from Sierra Chart will cause an automatic bracket to be submitted from TransAct AT, resulting in two sets of brackets.

Known Reasons for Missing Order Fills in Trade Activity Log and Solutions

The following information is complete information about order fills being missing from the Trade >> Trade Activity Log >> Trade Activity tab. Sierra Chart Support has no additional information we can provide relating to this.

  • The first step is to make sure you have set the controls at the top of the Trade Activity Log correctly. Refer to Viewing Historical Trade Activity for instructions.
  • The Date-Time on your computer is incorrect. This will cause an order fill to be put in the wrong location in the Trade >> Trade Activity Log even if it initially appears to be in the right location. If the computers Date is too early, it could also be filtered out by Sierra Chart after restarting the program.

    The extent of this problem will depend upon how far off the computer's date and time are from the correct time. An inaccurate time by seconds or a few minutes is not going to cause any significant problem. Refer to Incorrect Date and/or Time Display to set your computer's clock accurately.
  • The Global Settings >> Data/Trade Service Settings >> Service Setting >> Connection Type is different compared to the Transact trading software you are using. For example it could be set to Simulated Live when in the Transact software you are using Live.
  • Having Trade >> Trade Simulation Mode On enabled. This must be disabled/unchecked to receive order fills from the external trading server. Otherwise, they will not. This is going to be the most common reason for missing order fills.
  • Not having Sierra Chart connected to the trading server with File >> Connect to Data Feed during the time the order fills are occurring. If Sierra Chart is not receiving the order fills in real-time when they occur, then there is no guarantee they will be received later on when connecting to the trading server at a later point in time.
  • The order fills were not sent from the trading server on the trading connection either in real time or upon a connection. This could be due to the Connection Type being different compared to the trading software or for other unknown reasons.
  • Not connecting Sierra Chart to the data feed at least once during the trading day before the market closes. The trading server only maintains order fills for the current day and clears them just after the market close.
  • To download historical order fills that the trading server currently has and are not in the Trade >> Trade Activity Log, Reconnect to the Data Feed.

    Within about 30 seconds after connecting to the trading server, go to Trade >> Trade Service Log. You will see a line that says Received (number of fills) order fills. Inserting the ones that do not exist. If zero order fills have been received, then the trading server did not send any and no longer has any record of them.

    If this line indicates order fills have been received, but you do not see them in the Trade >> Trade Activity Log, then contact Sierra Chart Support.

For additional information and instructions to manually insert order fills, refer to Missing Order Fills from Trade Activity Log.

Since the Trade >> Trade Activity Log >> Trade Stats for Charts tab is based on order fills, it has a high probability of being inaccurate when there are missing order fills which is a common issue no matter what Trading service Sierra Chart is being used with. Therefore, neither Transact support or Sierra Chart support will provide any help with inaccurate information on that tab. Consider it unsupported.

Symbols

The available symbols that can be used with the Transact trading service are found in File >> Find Symbol. The symbols under the Futures subcategory have data provided by Transact.

If a chart is not updating in real-time or there are only zeros displayed on a Quote Board for a symbol, then your transact account is probably not authorized for the symbol. You need to contact your broker to have them authorize your trading account for that symbol.

Once your trading account is authorized for a new symbol, you need to reconnect to the data feed by selecting File >> Disconnect and File >> Connect to Data Feed on the menu.

Common TransAct Trading Service Issues

This section explains possible issues you may encounter when using the TransAct trading service. Sierra Chart Support can only provide limited help with these issues.

You should contact TransAct support or your Transact affiliated broker to resolve these issues if necessary.

Account Logon Error

Connection error message from service: Transact WS | Account Logon error: -1 (-1)
  1. If you are receiving the above message either in a pop-up window, or in the Sierra Chart Window >> Message Log, then there is a problem with the connection settings in Sierra Chart for the TransAct Trading service, your TransAct Username or Password are invalid as entered in Sierra Chart, your TransAct Username has expired, or your Transact account is not allowed to use the websocket connection.
  2. First contact TransAct Support and ask them to allow your Transact account to be able to use the websocket connection with Sierra Chart. This is an essential first step.
  3. In Sierra Chart, select File >> Disconnect on the menu.
  4. Select Global Settings >> Data/Trade Service Settings on the menu.
  5. Enter your correct TransAct account Username and Password in the corresponding fields in this window. This is the same Username and Password that you use when logging into the TransAct AT software. Do not use your Sierra Chart Account Name and Password. They will not work here!.
  6. Set the Trade Account field.
  7. If you have a TransAct demo account set the Connection Type to Demo. If you have a TransAct Live account, then set the Connection Type to Live or Simulated Live.
  8. Contact TransAct Support or your broker for assistance with these connection details if needed.
  9. Press OK.
  10. Select File >> Connect To Data Feed on the menu. If you are still having trouble with the connection, contact TransAct Support or your broker.
  11. If you have followed all of these instructions and this does not resolve the issue, you will need to contact TransAct support or your broker.

Good till Canceled Order Rejected

When the following order rejection message is given the Trade >> Trade Service Log or as the Order Action Source for the order in the Trade >> Trade Activity Log for the order: TransAct order update (Order reject). Info: GTCs Not Authorized for Account, then this means that you cannot use Good till canceled for the Time in Force (TIF) setting.

You must set both the main parent order and Attached Orders to use a Time in Force of Day instead.

To set the Time in Force on the Trade Window for the main parent order, refer to Time in Force.

To set the Time in Force to Day for Attached Orders, refer to Time In Force.

Sierra Chart Discount for Transact Users

If you have been using Sierra Chart provided through your Transact account, then you are eligible to receive a discount, 30% when paying month to month, if you decide you want to pay for Sierra Chart directly to Sierra Chart through this website. To do this, follow the instructions below. We make no long-term guarantee as to how long this discount will be available.

  1. Run Sierra Chart independently from your Transact account using the shortcut for Sierra Chart on your desktop. It will be the one that is pointing to this program: C:\SierraChart\SierraChartTransActMA\SierraChart.exe (by default).
  2. The Account Name that receives the discount will be the one that begins with Transact_User_. This is what you will see on the Login window when logging in.
  3. Make sure to cancel any billings related to Sierra Chart and opt out from Sierra Chart through your Transact account.
  4. To make a payment, for usage time follow the instructions below.
  5. Select "Help >> Add Usage Credit" on the Sierra Chart software menu.
  6. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button.
  7. Add sufficient credit to your Services Balance using any of the available payment options. You will see a link to do this on Services Activation page.

For further information, refer to Renewing Access.

After following the above instructions you will continue to always run Sierra Chart independent from the Transact trading software.

If necessary here are the instructions to connect Sierra Chart to Transact.


*Last modified Friday, 27th September, 2019.