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Date/Time: Mon, 04 Jul 2022 20:50:24 +0000



*Important* Priority Message to Transact Users

View Count: 10240

[2022-03-02 16:41:41]
Stage 5 Trading - Posts: 105
I believe you are receiving delayed data because you are running a version of Sierra Chart (2354 or higher) which no longer has technical integration to the Transact service. That has been discontinued. More information on this can be found on the following link: https://www.sierrachart.com/SupportBoard.php?ThreadID=71300

You can downgrade your current Sierra Chart software to version 2353 or lower, or better yet, move forward with Sierra Chart Teton Order Routing with Denali Data!


I hope this helps and please let me know if you have any further questions we can assist with.


Thank you,
Anthony Giacomin
Stage 5 Trading

Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results.
[2022-03-02 17:08:02]
Sierra Chart Engineering - Posts: 103615
We would like to share a question from one of our Transact users, and our answer here:

https://www.sierrachart.com/SupportBoard.php?ThreadID=71830#P297960

It is a good question and we have made the facts and situation clear.

And if you think we would not say this, in a telephone call to you. We would. We were very very clear helping a transact user today. We told them to get the "hell away from Transact" in that call.

We want to solve problems for our users. And provides superior solutions.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-03-02 17:09:03
[2022-03-07 18:18:00]
Sierra_Chart Engineering - Posts: 2713
We would like to share this question and answer:
https://www.sierrachart.com/SupportBoard.php?ThreadID=72001
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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