Support Board
Date/Time: Mon, 23 Jun 2025 20:31:54 +0000
[Locked] - D6Z12 Intraday Chart Issue – Denali Feed - SC Data - All Services
View Count: 792
| [2022-02-08 01:22:53] |
| PeaceFrog - Posts: 105 |
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Hello, In Intraday charts for D6Z12 the time jumps from 2012-Oct-19 at 9:08am to 2013-Apr-08 at 22:21pm. I tested it and it happens in 7 different time periods in Intraday charts. Kindly advise. Thank you. |
| [2022-02-08 03:45:49] |
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That is not a valid symbol. What is the exact symbol you are using? If that is the exact symbol that is not correct. You need to open a chart for the correct symbol through File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-08 03:56:48
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| [2022-02-08 07:21:53] |
| PeaceFrog - Posts: 105 |
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The exact symbol I am using is D6Z12. The D6Z12 symbol came from Sierra Chart somehow. I think that the symbols converted when I changed from CQG Data feed to Denali last night and that’s what I ended up with. During the day today the symbols I’ve been using have been changing back and forth between “D6XYY” and “CA6XYY-CME[M]”. Anyway, here are a two photos with D6Z12 that demonstrate the issue. On your advice I also opened the contract through File >> Find Symbol and posted one photo as well (I reached the attachment limit so couldn't send the first photo but it looks the same as D6Z12-1.png). They look identical to me. Kindly advise. Thank you. |
 D6V12-1.PNG / V - Attached On 2022-02-08 07:16:16 UTC - Size: 90.48 KB - 165 views D6Z12-2.PNG / V - Attached On 2022-02-08 07:16:21 UTC - Size: 83.31 KB - 163 views 6CZ12-2.PNG / V - Attached On 2022-02-08 07:20:26 UTC - Size: 83.57 KB - 159 views |
| [2022-02-08 18:01:42] |
| John - SC Support - Posts: 40583 |
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We responded in another post about issues with the data. Please review that answer and then come back to this post and let us know if you are still having an issue. If you are, then we need to know the following: - What is Global Settings >> Data/Trade Service Settings >> Current Selected Service set to? - What is the symbol of the chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 19:02:58] |
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The correct symbol to use is: 6CZ12-CME Make sure your symbol settings are up-to-date. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings We have corrected the data for that symbol. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 01:05:50] |
| PeaceFrog - Posts: 105 |
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Hi John, Thank you for getting back to me. Sorry for the different posts; during the switch from CQG to the Denali feed a lot of questions have come up and it seems now that they all may be connected to the same issue, so, sorry for the redundant posts. I’m not trying to bog SC Support down. I’ll just use this post going forward. 1. In response to your comment: “The first, and easiest way, to handle this is to just stay connected to CQG all the time and use the CQG symbols.” From post “I do not see the “M””, post #5 at [2022-02-08 17:27:16] The only reason I changed to the Denali feed from the CQG feed is because I was told that I needed to by SC Support to get the data I am looking for: “You are not using Sierra Chart provided data. You are using CQG data and we do not provide technical support for that data. And CQG does not have the data that you require.” From post “Error Downloading Historical Intraday Data” post #2 at [2022-02-07 14:55:56]. And “We are not going to spend any time on this at all. We do not support CQG data and that policy is firm. You must use the Denali exchange data feed for data: Denali Exchange Data Feed We will not say anything further regarding CQG data. You need to use our data feed.” From post “Historical Data Discrepancy” post #5 at [2021-11-09 22:45:41] So, if I understand this correctly, your message is at odds with the two quoted above. Can you please clarify? Thank you. 2.In response to your comment: “But, if you do need to switch services for some reason” From post “I do not see the “M””, post #5 at [2022-02-08 17:27:16] I don’t need to switch between the two services. I’m looking for data that is correct & reliable and a system & service that is as simple as possible to use. I don’t know why there is more than one service, possibly because I have a service running with CQG and Denali? Both are active while I switched from CQG to Denali? 3. In response to your comment: “With regards to post #4. This explains all of it. You have to have the symbol set correctly for the particular service that you have selected. We take care of dealing with the symbol for the service and mapping it to the correct symbol to get your data. Therefore, when you are connected to CQG, you need to have the symbol F.US.CA6XYY and when you are connected to SC Data - All Services, it needs to be 6CXYY-CME.” From post “I do not see the “M”” post #5 at [2022-02-08 17:27:16] This makes sense to me. CQG has its format for symbols and SC Data – All Services has its format for symbols. And if I switch between the two services then Sierra Chart can translate the symbols – got it, but I don’t need or want to be switching. 4. In response to your comment: “We responded in another post about issues with the data. Please review that answer and then come back to this post and let us know if you are still having an issue. If you are, then we need to know the following: - What is Global Settings >> Data/Trade Service Settings >> Current Selected Service set to? - What is the symbol of the chart?” From this post “D6Z12 Intraday Chart Issue – Denali Feed – SC Data – All Services”, post #4 at [2022-02-08 18:01:42] My response: Global Settings-> Data/ Trade Service Settings-> Current Selected Service (List): SC Data -All Services [data] The symbol is: 6CZ12-CME[M] When I opened the chartbook for 6CZ12 just now, it was the first time the symbol 6CZ12-CME[M] appeared instead of D6Z12. So, maybe removing some of those other exchanges from - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges – affected this? Speaking of which, I now only have “3. CME non-professional top-of-book” activated. I deactivated all the others. Would you kindly please confirm this? I think I’ve figured out why the symbol D6Z12 kept reappearing…. I copy and pasted “.Cht” files in the folder SierraChart-> Data when I was still using “Current Selected Service (List): CQG WebAPI” and renamed the “.Cht” files for another contract, (eg: I copied a file called “6CZ13.Cht” and renamed it “6CZ12.Cht”), then I used the SierraChart “Open Chartbook” command while using “Current Selected Service (List): SC Data -All Services [data]” to open the copied “.Cht” file and the symbol “D6Z12” would appear. 5. Unfortunately I am still receiving the error message “Download Failed. Error downloading historical Intraday data for 6CZ09-CME. Historical data file not available for symbol.” I am unable to load Intraday charts for: - 6CH11-CME[M] (The issue may be that in Chart Settings, the earliest Date Range in File is 2011-02-21, even if I change it to earlier, it defaults back to 2011-02-21. Days to Load is set at 400). I can load the Daily chart - 6CZ10-CME[M] (The issue may be that in Chart Settings, there is no date in Date Range in File and if I add a date and click “Apply” it defaults back to being blank. Days to Load is set at 400. Even when I selected the radio button for Use Date Range and type in the dates 2010-09-10 and 2010-12-08 a chart does not appear). The chart window is completely blank. I can load the Daily chart. The same applies for: 6CZ09 & 6CZ08; 6CU10, 6CU09, & 6CU08; 6CM10, 6CM09 & 6CM08; and 6CH10, 6CH09 & 6CH08 (I used relevant date ranges for each contract in the Use Date Range) 6. About a day and a half ago I began a 1 month free trial of Denali and now the Message Log is saying “Usage time has ended.” I should have until the end of February for the trial. Can you please help with this? 7.In response to your comment: “With regards to Post #3 - and your data. We see that you have deactivated the exchanges except for the Full CME Group with Market Depth. We just want to point out that if you really just need the data for the Canadian Dollar and you do not need Market Depth, then you could just use the CME Non-Professional Top-of-Book exchange for $1.25 per month.” From post “I do not see the “M””, post #5 at [2022-02-08 17:27:16] I don’t understand this because on - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation – under “Available Services” I have chosen “12 – Advanced MBO + Denali Data Feed – 56 USD/ Month” (this is the 1 month free trial I signed up for a day and a half ago). When I open the drop-down menu I do not see an option for “CME Non-Professional Top-of-Book exchange for $1.25 per month.” I do see “CME Non-Professional Top-of-Book exchange for $1.25 per month.” available as an option to Activate on - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox – Are the options available on - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation - under the “Available Services” dropdown the Data Feeds? Like the CQG WebApi is either the “3 – Standard - 26 USD / Month” or “5 – Advanced – 36 USD / Month”? And the Denali feed are “10 – Standard + Denali Data Feed – 36 USD / Month” or “11 – Advanced + Denali Data Feed – 46 USD / Month” or “12 – Advanced MBO + Denali Data Feed – 56 USD / Month”? Do I need to pay for a Data Feed/ Service from - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation - and also a pay for an Exchange from - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox ? 8. To Sierra Chart Engineering, for post #5, I followed your instructions and updated the Symbol Settings. I will goto "Edit >> Delete All Data and Download" once I am able to connect to the Data Feed again. How can I find out when the data in a chart/ contract has been changed so that I know when I need to do an "Edit >> Delete All Data and Download"? How can I tell what has been changed/ updated? Thank you John and Sierra Chart Engineering for your help and patience. I really appreciate it. Thank you. |
| [2022-02-09 02:30:21] |
| John - SC Support - Posts: 40583 |
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By an unfortunate turn of fate, your account expired today. We have gone ahead and given you 5 days of service so we can work out your issues. 1. These are not at odds. The problem is that something is not quite setup properly, so you were not getting the Denali Data. But in order to troubleshoot the issue, we want you to be connected to your CQG account. We do this, as this is going to be the way you are going to be setup, so best to get you setup properly the first time. 2. Just leave your Current Selected Service alone and left with CQG. We can troubleshoot from there. 3. Get your Service set to CQG, open your chartbooks and then select Edit >> Translate Symbols to Current Service. This will take care of updating your symbols and we can move forward from here. 4. Do not worry about it. Let's just move forward with what we have now. Yes, we see that you have just the CME Top-of-Book activated. You will still have access to the other data through the end of the month, but this way they will not automatically renew next month. 5. Those are the incorrect symbols for CQG. Follow the previous items of setting your service to CQG and updating the symbols and then see if you have issues. The symbols should look like F.US.????. If they are not, then you would want to update the symbol by going to Chart >> Chart Settings and changing the symbol on that window - you can select the button for Find to bring up the Find Symbol page and then select the symbol from the list. 6. That was a trial of the highest available package. But, it does not override the main subscription Usage Time. It just allows you to use the system as if you had Package 12. But you still need to have an active account. As noted above, we have given you 5 days, so you have a few days to add funds and activate your account again. 7. First, there is the Sierra Chart Usage Time. You pay for this by selecting whichever package you need. If you are using the Denali Exchange Data Feed, then you need to be on Package 10, 11, or 12. Then there are also the exchange fees above the cost of the Sierra Chart Usage Time. We were just referring to the Exchange Fees with the particular item you reference. 8. First, let's make sure you are getting the Denali data. Once that is the case, then you will want to redownload all the data, as the data you have in your charts right now is from CQG. It is best to have it all from one source, so we are recommending deleting all the old CQG data and have it replaced with the Denali data. But, again, first let's ensure you are getting the data from us and that you have the [M] showing properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 02:40:05] |
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5. If you are getting this error, the data is just not available going back that far. It is not available and we cannot help further.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 18:35:25] |
| PeaceFrog - Posts: 105 |
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Hi John, Thanks for your reply. I've read it a few times and done some more research on the Sierra Chart website. I think t's starting to make sense to me now. Thank you for the 5 additional days – very much appreciated. To review, there are 3 components I need; 1. A Data Feed or Service Package from the dropdown menu under “Available Services on - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation 2. An Exchange from - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox 3. The proper Service from – Global Settings-> Data/ Trade Service Settings-> Current Selected Service (List) For 1. on - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation – under the dropdown menu for “Available Services” I currently have Package 12 but, really, I don’t need this for my purposes (I don’t need MBO and I don’t need TPO Chart Study, Numbers Bars, Numbers Bars Calculated Values, Market Depth Historical Graph or Volume Profile Interactive Drawing Tool). If I understand correctly, all I really need from - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation – under the dropdown menu for “Available Services” is Package 10, because I need the Denali Data feed because that’s the package/ data feed that provides access to the CME, which has the Canadian Dollar. Package 3 won’t suffice because that’s the Sierra Chart Exchange Data Feed which does not provide access or support the CME. Is that right? For 2. on - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox – all I need to have Activated is “3. CME non-professional top-of-book”. For 3. In Global Settings-> Data/ Trade Service Settings-> Current Selected Service (List), from the dropdown menu I should select “CQG WebApi”. Is that correct? To summarize, I should set as follows (currently it is not set up this way): 1. “10. Standard + Denali Data Feed – 36 USD / Month” at - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation 2. “3. CME non-professional top-of-book” at - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox 3. “CQG WebApi” at Global Settings-> Data/ Trade Service Settings-> Current Selected Service (List) Is this correct? And the combination of these 3 will provide accurate, updated, current real time and historical data? Will this combination avoid responses from SC Support saying that they cannot support my data inquiries because I am using CQG data? such as: “You are not using Sierra Chart provided data. You are using CQG data and we do not provide technical support for that data. And CQG does not have the data that you require.” From post “Error Downloading Historical Intraday Data” post #2 at [2022-02-07 14:55:56]. And “We are not going to spend any time on this at all. We do not support CQG data and that policy is firm. You must use the Denali exchange data feed for data: Denali Exchange Data Feed We will not say anything further regarding CQG data. You need to use our data feed.” From post “Historical Data Discrepancy” post #5 at [2021-11-09 22:45:41] Will this combination give me the most historical Daily and Intraday data for the Canadian Dollar? Because right now I’m looking for as much Daily and Intraday history for the Canadian dollar I can get my hands on. Is there a better setup for getting Daily and Intraday historical data and then a better setup for real-time data? Thank you kindly. And, again, I appreciate your patience. |
| [2022-02-09 18:39:49] |
| PeaceFrog - Posts: 105 |
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I should have added that my current setup is: 1. “12. Advanced MBO + Denali Data Feed – 56 USD / Month” at - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation 2. “3. CME non-professional top-of-book” at - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox 3. “SC Data – All Services [data]” at Global Settings-> Data/ Trade Service Settings-> Current Selected Service (List) |
| [2022-02-09 19:15:33] |
| John - SC Support - Posts: 40583 |
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You have your information correct. Set things up as you stated here: To summarize, I should set as follows (currently it is not set up this way):
1. “10. Standard + Denali Data Feed – 36 USD / Month” at - https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation 2. “3. CME non-professional top-of-book” at - https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox 3. “CQG WebApi” at Global Settings-> Data/ Trade Service Settings-> Current Selected Service (List) Is this correct? In doing this, you will be all good. And you will be paying the minimum you need to be paying. And you will be getting the data from our Denali Feed which will avoid comments about CQG data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 21:59:44] |
| PeaceFrog - Posts: 105 |
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Hi John, Great! I’ve changed to those settings, opened my chartbooks and then selected Edit >> Translate Symbols to Current Service. Unfortunately, I am still unable to load Intraday Historical charts for: - F.US.CA6H11[M] This contract will load from 2011-02-21 at 15:00:00 to 2011-03-14-at 11:32:00. It should load back to well before Dec 2010 and to at least 2011-03-17 or 18 at 15:00:00 or so. The earliest Date Range in File is 2011-02-21, even if I change it to earlier, it defaults back to 2011-02-21. Days to Load is set at 400. If I select the radio button for Use Date Range and insert the dates From: 2010-12-01 To: 2011-03-16, the chart does not change. I can load the Daily chart without issue. - F.US.CA6H08[M] A Chart Window will open, the Chart Title has the symbol in it but it’s blank inside and I receive two error messages. The first says “Symbol is unknown. Click for symbol information. Requested symbol was not found.” and the second says “Download Failed. Error downloading historical Intraday data for F.US.CA6H08. Historical data file not available for symbol.” In Chart Settings, the fields in Date Range In File are both blank (the From: field is open to be able to type numbers in but the To: field is greyed out), Days to Load is set at 400 and if I select the radio button for Use Date Range and insert the dates From: 2007-12-01 To: 2008-03-16, the chart remains blank. I can load the Daily chart without issue. The same applies for the Intraday charts for: CA6H09[M] & CA6H10[M], CA6M08[M], CA6M09[M] & CA6M10[M], CA6U08[M], CA6U09[M] & CA6U10[M], and CA6Z08[M], CA6Z09[M] &CA6Z10[M] I noted it says on - Real-Time Exchange Data Feeds Available From Sierra Chart: Introduction : - Prior to this the CME data is in 1 minute units and begins at June 2008. - For other futures contracts and cash index symbols, tick by tick data begins at 2013. Unless otherwise noted, the amount of historical data available in 1 Minute units depends upon the symbol and is at least back to 2010 so long as the symbol traded back that far in time [which the Canadian Dollar future did]. For some symbols there is more historical data available. - Historical Daily Data: Yes. The number of years available depends upon the symbol. At a minimum there is going to be 15 years of data so long as the symbol traded back that far in time. 9. How can I find out when the data of a futures contract has been changed (can I be notified?) so that I know when I need to update it by going to "Edit >> Delete All Data and Download"? Also, how can I know what has been changed? Thank you again John. We’re making progress! |
| [2022-02-09 22:43:44] |
| John - SC Support - Posts: 40583 |
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With regards to the data you are looking for, we just do not have it that far back for that symbol. And it sounds like it might be a bit spotty around 2011 as well. There is nothing else we can do about this, we do have data that can go back to 2008 for some symbols, but not for all. We also want to make sure you are aware of the Continuous Futures Contract option rather than having to load each individual contract. Refer to the information here: Continuous Futures Contract Charts 9. The data will not change unless there was some kind of major issue, which you would know about. Keep in mind, we were talking about deleting the data and reloading it just because you probably have a mix of CQG and Denali data in your charts right now. So, if you are getting your data properly at this point and there is nothing else that we need to deal with, then it would be a good time to go through your charts and select Edit >> Delete All Data and Download, once for each symbol, you do not need to do it for every chart. This will ensure that all your data is then from the Denali Exchange Data Feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-10 00:34:48] |
| PeaceFrog - Posts: 105 |
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Hi John, That’s really disappointing and frustrating. The whole purpose of switching over to Denali, and what we’ve been working on for the last 2 days, was to be able to get that data, per my Support Message “Error Downloading Historical Intraday Data” on [2022-02-06 21:30:23]. The Sierra Chart Engineer who responded said I couldn’t get that data because I was using CQG Data and that I could get it if I used Denali: “You are not using Sierra Chart provided data. You are using CQG data and we do not provide technical support for that data. And CQG does not have the data that you require. If you require real-time and historical data in the same installation of Sierra Chart you need to use the Denali Exchange Data Feed: Denali Exchange Data Feed” Support Message “Error Downloading Historical Intraday Data”, post #2 at [2022-02-07 14:55:56] And now you’re telling me Sierra Chart and the Denali data doesn’t have that data, so, I'm left asking myself, what was the point of all this? Is there any way of getting more historical data? On another note, now that I have Denali, I’ve done an "Edit >> Delete All Data and Download" on chartbooks where I found discrepancies in the data that I asked Sierra Chart for help reconciling in my previous Support Message “Historical Data Discrepancy” on [2021-11-03 15:01:41], to which the Engineer ultimately replied “We are not going to spend any time on this at all. We do not support CQG data and that policy is firm. You must use the Denali exchange data feed for data: Denali Exchange Data Feed We will not say anything further regarding CQG data. You need to use our data feed.”, post #5 at [2021-11-09 22:45:41], and now I have found that those discrepancies are also in the Denali Data. I guess now that I'm using Denali the Engineer can investigate them. Thanks John. You've been great through this process. I was expecting to get more historical data and discrepancy-free data though. |
| [2022-02-10 14:36:47] |
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First CQG, only provides data for the current contract. This is going to be March 2022! And we are giving you data going back about 10 years through our Sierra Chart Historical Data Service. So you need data even further back. You are looking for data back to 2008. We will get that data and add it. Please do not post further. We have too much information here. You are writing way too much. This thread is locked. We will add the data today or tomorrow. And regardless of what was said previously, you should be using SC Data-All Services, and using the proper symbology instead of using CQG and these nonsense CQG symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-10 15:02:06
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| [2022-02-10 15:10:37] |
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We have added data for CME 6C futures back to March 2008. You can now download this data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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