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Direct MessagesDate/Time: Sat, 27 Apr 2024 06:17:10 +0000
Announcement Regarding Gain Capital
View Count: 6022
| [2020-01-20 19:11:15] |
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Complete details are below. Update 2020-03-23: Sierra Chart continues to support connections to Gain Capital but we are no longer providing technical help for issues you encounter when using Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 02:05:06
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| [2020-01-20 20:14:39] |
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Update 2020-03-23: Sierra Chart continues to support connections to Gain Capital but we are no longer providing technical help for issues you encounter when using Gain Capital. ---- Over the past month, and also today users have had problems with Gain Capital data feed. Today is January 20, 2020. As is often the case many of you users blame the problem on Sierra Chart. And our support board and account support tickets get littered with all kinds of issues about this. The issue today is the data feed would stop. Over the years regarding the Gain Capital feed, we would hear about lagging data, data errors, odd market depth issues, and the feed stopping. This has been an ongoing problem. Another major issue, is connectivity problems to Gain Capital where there are errors connecting for one reason or another. This has been a major problem for users and also a burden on Sierra Chart support. The issue is that Sierra Chart uses the Gain Capital FIX/FAST data feed. The Gain Capital software does not use this data feed. And there is no other program to our knowledge that uses this data feed. There is a malfunction with this data feed. It is very unlikely this is an issue on the Sierra Chart side. If it is an issue where the data feed stops or lags, this would point to an issue on the server side. Although as engineers, we can never know the exact cause of a problem, we cannot invest further time in this issue and when suddenly all the Gain Capital users start having problems with the feed, it means there is been some change with the input data stream. The FAST decoder within Sierra Chart, which we developed, has proven to be stable and functions properly. There is something that has changed with the input data on the Gain Capital side to cause a problem. It is not exactly known what the issue is. Or the data is just not getting sent. If there are pricing errors, where the issue could be is hard to tell because of the FAST protocol. The FAST protocol is a very complex protocol. It uses operators like the difference operator where a change in price is transmitted by only that changed amount. It is a very complex protocol. The FAST protocol was even phased out by the CME many years ago and when they did use it, they did not use these operators which are prone to a problem. Gain Capital is considered a legacy service for Sierra Chart. We are not going to be doing any further development with it. We are moving in a direction of a unified order routing and market data model. Where we route orders over the best order routing gateways which are broker neutral including direct connectivity to exchanges which we are currently working on in the case of the CME and where we obtain the data directly from exchanges or through data providers and redistribute that data through our own systems. Early last year we developed and released the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service The service has proven to be a reliable service and we continue to invest in it. We made a decision that we are going to remove Gain Capital support in newer versions of Sierra Chart released on or after March 1, 2020. Gain Capital will still be supported in older versions but sometime thereafter, we will be removing historical data support on our servers for Gain Capital which will mean that there will only be one or two hours of historical data available from the Gain Capital system. We expect this would happen 3 months thereafter. We recommend that users begin to migrate over to the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service For help and guidance with moving to this new order routing service from Gain Capital, please start an account support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets We also support Interactive Brokers. The Sierra Chart order routing service requires that you use the Denali data feed for CME market data. Although this is a 20 USD data feed per month, it is a high-quality very reliable low latency data feed. It provides up to 800 levels of market depth. What we have found is that as users move over to this order routing service, based on the clearing firm they are working with, they are able to save on commissions which pays for the cost of the data feed multiple times over. Or you could also choose to pay for Sierra Chart for one whole year and then you take advantage of the monthly price discount. And then if you decide not to continue with Sierra Chart during that year we can always cancel that package purchase and refund. But at the time of the refund you would end up paying the price per month equal to the number of months actually used. ---- To be completely clear, we are not going to be providing technical support for Gain Capital effective March 1, 2020. You can continue to use that service in an older version but there is no longer any support from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 02:05:47
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| [2020-01-20 20:40:55] |
| User450179 - Posts: 105 |
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thank you for the detailed information
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| [2020-01-20 20:48:24] |
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One additional detail is the historical data for the Sierra Chart users using Gain Capital is recorded from data on our servers from the Gain Capital data feed. So when the Gain Capital data feed encounters a problem on our server it then affects the historical data and this manifests with reports of missing historical data. In this case we follow a two-step procedure. We reestablish the connection to Gain Capital which also happens automatically once a day, and then we perform a patch operation to patch any missing data. And then we instruct users to re-download the missing data. We have had problems with historical data over the last couple of days precisely because of this Gain Capital data feed issue. Now the above procedure, is something we never have to do with any other data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 06:52:03
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| [2020-01-20 21:01:08] |
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Another point we want to make is that you may be using Gain Capital and then you use Sierra Chart with Gain Capital, the Gain Capital trading software (OEC trader), and maybe another program like Jigsaw. Sierra Chart is a full trading and charting platform in and of itself and we now offer web-based trading functionality that you can access on a mobile phone. You should not need anything else. If you look at the functionality we offer you should see that it has everything that you should need. If there is something that you need that Sierra Chart does not have, we will do our best to add it as soon as we can. But obviously the request would have to be within reason. We know one user was asking about the ability to modify an order directly from the Trade >> Trade Orders window. We will add that. ---- Unrelated: We have many good things coming for Sierra Chart this year. On the data feed side, and on the order routing side and in other areas as well. For example we are going to be looking for an additional gateway for trading US stocks (Currently we only support Interactive Brokers). We have a lot of good plans and this project is still under active development and we are working to create as we said previously a unified consistent model to do things that works well for everyone and that has a highly redundant architecture. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 06:52:31
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| [2020-01-20 23:44:05] |
| User750920 - Posts: 274 |
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So if I am just interested in getting data from my broker (say Rithmic Data) instead of GAIn/OEC data that is still available and I just need to switch from GAIN to Rithmic? I ask since I prefer to just feed Sierra Chart with data and trade directly and not routed through Sierra Chart. Thanks In the mean time will there be any attempt to fix this issue or since it lies with GAIN it is up to them? Thank you. |
| [2020-01-21 00:03:13] |
| User750920 - Posts: 274 |
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Okay - just saw the sticky post about Rithmic.. So unless I am mistaken (please correct me if I am) the only reasonable direction is the Denali Data Feed as you are moving away from supporting any other data feeds at some point in time? Also what I am asking is I prefer to separate my charting software from my order (trading) routing. That is using the data feed's own DOM and software for trading. What suggestion do yo have for this? Thanks Date Time Of Last Edit: 2020-01-21 00:14:35
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| [2020-01-21 03:19:47] |
| Sierra_Chart Engineering - Posts: 14107 |
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Rithmic is not a viable option for Sierra Chart because we have discontinued support for Rithmic as you have now learned. The only viable option is our Denali data feed for market data. When you understand the in-depth engineering that goes into this data feed, and the infrastructure, there is no reason to be using anything else. It is the very best for Sierra Chart. And we are continuing to invest in it. Also what I am asking is I prefer to separate my charting software from my order (trading) routing. That is using the data feed's own DOM and software for trading. What suggestion do yo have for this? Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading Or you can install two copies of Sierra Chart. One for trading and one for charting. Refer to: Using Multiple Data and Trading Services at the Same Time Our order routing service does not have a connection limit. The Denali feed has a connection limit of two, required by the CME. We also have a web-based trading panel available for our order routing service: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 03:21:29
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| [2020-01-21 05:59:34] |
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We realized we misspelled Gain Capital. We originally used Capitol as in the US Capitol building. It should be: Capital. We are correcting this thread now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 05:59:45
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| [2020-01-21 06:25:25] |
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We also mentioned CQG as an alternative. We have pulled that recommendation. We are only recommending the Sierra Chart order routing service. We see no reason for anyone to be moving to CQG in this case. We have enough users on CQG, and with everything that we are planning this year, longer-term CQG is not our focus. There are other reasons we do not recommend it, and we do not want to go into details here. For example there are not server-side bracket orders, among other reasons. We have also spoken to the broker Dorman about about the .10 Sierra Chart order routing service transaction fee to be billed directly to your brokerage account. We expect this will be possible. We could also talk about with them about billing platform fees to your brokerage account as well. So everything can go through a single account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 06:27:37
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| [2020-01-21 07:31:46] |
| User879838 - Posts: 32 |
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Sorry sierra but i am very sorry to hear your way of handelling this issue its like saying do as we want or no other way i have been data feeding sierra with gain feed for decades with no problem untill yesturday make no sense that what worked until now can't work anymore you have to understand that most humans don't like changes and even more when they have to pay more because of that changes as much i like sieera there are other platforms as good with no problem using what ever feeds the customers wants no gain, no rythmic, no cqg only sierra feed ... that don't sound good. checked today still same problem as yesturday with gain feed very sorry to see that since sierra is a software platform among others it should make adjustments needed to answer theire clients without sounding like a "Dictator" -- its only our way or no way. people are used to feeds no reason to enforce them to change hope you understand with no hurt feelings wish you the best, a devoted sierra user |
| [2020-01-21 08:57:27] |
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You need to understand, we are acting in the interest of Sierra Chart users by providing a reliable and quality solution which is well supported and trouble-free. Gain Capital is not part of that. And we do not believe there is overall any additional cost when you consider the potential commission savings. We are still researching this and will be getting back to users about this. Also, the encoder that Gain Capital is using is https://sourceforge.net/projects/openfast/ The official website for this is completely gone and the date of the last development is August 2013. This encoder is not even being actively maintained anymore. This support board is full of Gain Capital issues over the years. Our decision is sound. Although as engineers, we can never know the exact cause of a problem, we are not willing to invest any further time in this issue and when suddenly all the Gain Capital users start having problems with the feed, it means there has been some change with the input data stream. The FAST decoder within Sierra Chart, which we developed, has proven to be stable and functions properly. There is something that has changed with the input data on the Gain Capital side to cause a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 08:59:39
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| [2020-01-21 10:05:28] |
| User879838 - Posts: 32 |
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thanks for the answer ! can you alaborate about overal comissions ? danali data 20-25$ per month depanding on routing service yes or no routing 0.1$ per contract in and out ? any other comissions ? micro ES and ES the same ? thanks in advance |
| [2020-01-21 10:49:53] |
| AlexPereira - Posts: 197 |
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you said: What we have found is that as users move over to this order routing service, based on the clearing firm they are working with, they are able to save on commissions which pays for the cost of the data feed multiple times over.
Or you could also choose to pay for Sierra Chart for one whole year and then you take advantage of the monthly price discount. does this mean that if we buy the sierra chart package for the whole year, we also get discount on the 20usd of denali feed ? |
| [2020-01-21 11:02:16] |
| User879838 - Posts: 32 |
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no it means that if you buy 1 year you save money and that will make you smile :-) when paying Danali feed and routing only subscribing to routing service you get 20$ feed otherwise 25$ |
| [2020-01-21 14:08:44] |
| User642276 - Posts: 1 |
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Hi Sierra, Can you get a customer service rep to handle this issue. Putting an engineer in charge of client issues dont end well. This communication is completely un-empathetic and lacking in how clients are let down. It seems your attitude is to let the feed be problematic as its 36 hours later and the problem is not resolved as yet. How about sticking to the stated aim to support the feed until March 2020 rather than this whining nonsense of poor communication. Sure, i understand you have an issue with Gain but dont throw a tantrum at us and shoving your migration option at the same time. Simply man up and support gain till march 2020 as stated and committed to and then you can be as negative as you like. I like Sierra, but i find the tone of your communication improper. |
| [2020-01-21 14:18:30] |
| User407714 - Posts: 3 |
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Just want to put my 2 cents in here in the nicest way possible because I am a true Sierra Chart fan: If there are so many GAIN Capital complaints, don't you guys think it would be prudent to handle this situation? I would honestly hate moving to another charting software because for me at least there is nothing like sierra chart. I'm not an engineer so I cant say much to that respect however as a business owner, you will lose clientele because you are completely changing the way your customers operate with you. Now we have to jump through all these hoops and ladders for perhaps in the future you say the same thing and move on into a different direction which I can assure non of your customers want. Is there no liason between sierra chart and Gain capital that can work together on this issue? Is it really just going to be dropped like it never mattered? To just say "our way or the highway" for all these loyal customers when the going gets tough is not right, however its your choice to make. Hope you guys can help and wish you all the best. Sierra Chart Fan |
| [2020-01-21 15:13:50] |
| User407714 - Posts: 3 |
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UPDATE***** No Live Data issues in the past 15 minutes!! |
| [2020-01-21 15:15:00] |
| User750920 - Posts: 274 |
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So is there going to be a fix or support until March 2020 or is that Gain dependent? To have to make an immediate change while in subscription is not fair or equitable. I really like your software but always prefer time to make decisions which I usually remain loyal to. Thank you.
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| [2020-01-21 15:18:17] |
| User750920 - Posts: 274 |
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Not updating here.
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| [2020-01-21 15:31:26] |
| User879838 - Posts: 32 |
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i think all is good right now looks eveything working well with Gain sierra any announcment ? did you solve the problem ? looks ok all is back to normal *** almost normal have to dis and con to get update but looks better Date Time Of Last Edit: 2020-01-21 15:42:44
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| [2020-01-21 15:44:46] |
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Some users are having a problem and some are not. If you just require CME data, what we can do is offer our Denali data feed which offers CME group data at least for the next two months for Gain Capital users at no cost. You can get started now with the Denali data feed at no cost for this month and then we will work out a plan for no cost for the following month or two. Instructions: Denali Exchange Data Feed Other than the cost of exchange fees. On our server which maintains historical data, we are observing a problem with the Gain Capital feed. But we reestablished the connection to Gain Capital and the issue is cleared. We are also doing additional monitoring. If you have a problem reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers ---- We said above in post #2, that in regards to pricing errors from the FAST data feed, where the problem would be, client or server, would not be clear. However, really it makes no sense this is on the Sierra Chart side. Nothing has changed on our side with the decoder and suddenly all/most Gain Capital users whether they have updated or not, have a problem. This only can be a problem on the server. It simply makes no sense this is a decoding issue on the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 15:54:57
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| [2020-01-21 16:33:47] |
| ADRTvent - Posts: 23 |
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I have read the announcement about the issues with Gain Capital feed, and for the past 12 hours have been experiencing the problem where the feed just stops, today is Jan 21 and the feed just stops each time I connect and reconnect. ALso the history will not load either. Sierra chart mentioned to migrate over to DENALI, my question is that if I follow SC suggestion will I be able to use the DENALI feed with my actual orders still being sent to Gain Capital? or do I have to close my accounts with GAIN capital and go somewhere else? please advsise if using Denali allows order routing to continue working with GAIN ADRT Ventures LLC |
| [2020-01-21 16:39:33] |
| User48838 - Posts: 112 |
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Gain and Denali aren't compatible, I am in the same boat and switching to a TTFIX compatible broker.
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| [2020-01-21 17:00:30] |
| User75002 - Posts: 117 |
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@ADRTvent I am using the Denali feed with sending orders to Gain with no problems. I just switched to the Denali feed this month. Before that, I was using the other SC feed from Barchart. The gain data was always problematic and since using the SC feeds, have had no issues. My understanding is that this will eventually be ending as well, but will be faster to migrate to the Denali feed for the short-term until you can figure out if you want to move to the SC order routing with TT.
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