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Direct MessagesDate/Time: Thu, 25 Apr 2024 20:11:47 +0000
Post From: Announcement Regarding Gain Capital
| [2020-01-21 08:57:27] |
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You need to understand, we are acting in the interest of Sierra Chart users by providing a reliable and quality solution which is well supported and trouble-free. Gain Capital is not part of that. And we do not believe there is overall any additional cost when you consider the potential commission savings. We are still researching this and will be getting back to users about this. Also, the encoder that Gain Capital is using is https://sourceforge.net/projects/openfast/ The official website for this is completely gone and the date of the last development is August 2013. This encoder is not even being actively maintained anymore. This support board is full of Gain Capital issues over the years. Our decision is sound. Although as engineers, we can never know the exact cause of a problem, we are not willing to invest any further time in this issue and when suddenly all the Gain Capital users start having problems with the feed, it means there has been some change with the input data stream. The FAST decoder within Sierra Chart, which we developed, has proven to be stable and functions properly. There is something that has changed with the input data on the Gain Capital side to cause a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 08:59:39
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