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Direct MessagesDate/Time: Fri, 19 Apr 2024 17:16:40 +0000
Announcement Regarding Gain Capital
View Count: 6005
| [2020-01-23 07:44:55] |
| ochocinco - Posts: 29 |
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WRT Post #34: But, if you are using a broker that offers support for both Gain Capital and TT, then it is possible to switch over and keep the same broker. Just let us know who your broker is. My broker is Stage5 and I use Gain. What are the alternatives to Gain that SC would recommend? Date Time Of Last Edit: 2020-01-23 07:45:35
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| [2020-01-23 09:36:57] |
| Sierra_Chart Engineering - Posts: 14013 |
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We are going to discuss this with Stage 5 later today. Basically they can set you up either on TT and using the Sierra Chart order routing service, or CQG. Also we do want to make it clear, that the data feed malfunction is very obviously coming from the Gain Capital server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-23 09:37:55
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| [2020-01-23 11:26:56] |
| User879838 - Posts: 32 |
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i want to say thank you Sierra as prommised you gave SC additional 2 weeks free for Gain customers Tumbs Up !!! BTW Denali feed works great and is recommanded !!! how can we get the 2 months free (in my control panel its until end of month) ? thanks in advance, Gabriel |
| [2020-01-23 14:44:12] |
| John - SC Support - Posts: 30968 |
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WRT Post #52: The Denali feed renews each month. The waiving of the Denali Exchange Data Feed Fee for Gain Capital customers will happen automatically at the beginning of February and again for March.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-23 15:23:02] |
| User879838 - Posts: 32 |
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understood !!! thanks John |
| [2020-01-23 16:18:17] |
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We have heard that Gain Capital has solved the market data feed problem and from what we see, this is the case. The historical data is now active and has been cleaned up. If you are missing any data or there any data inaccuracies, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-23 16:18:57
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| [2020-01-23 16:51:38] |
| User450179 - Posts: 105 |
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HI I am using the Denali feed and it is grerat so far except I am not getting quotes for any symbols outisde of bonds and equity futures. I did the symbol update from server but still no change. Should i be using new symbols or are they automatically mapped? I must be making an error on my end somewhere since I seem to be the only 1 having this issue. My quote board is on my second instance of sierra. thanks in advance |
| [2020-01-23 17:01:14] |
| User407714 - Posts: 3 |
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Thank you Sierra Chart Engineering and Customer Service for your help
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| [2020-01-23 17:09:34] |
| User879838 - Posts: 32 |
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#55 thanks for informing us ! so is it ok to use Gain feed again or are you shutting it down as you wrote at the bigining of the trade ? |
| [2020-01-23 19:16:50] |
| User708302 - Posts: 6 |
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Yes, a big thank you to Sierra Charts for working with Gain on our behalf. Adding my 2 cents that you let us stay with them going forward!
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| [2020-01-23 19:23:39] |
| User450179 - Posts: 105 |
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GAIN and s5 should have had this fixed MONDAY and today is thursday. it shows they do not care in my opinion and denali is clearly a great data source when paired with sierra chart. however i am still having symbol issues in denali? ony getting bonds and stock indexes no nymex
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| [2020-01-23 19:43:33] |
| Sierra_Chart Engineering - Posts: 14013 |
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Should i be using new symbols or are they automatically mapped? You use the Gain Capital symbols, they are automatically mapped. If you have a problem with a NYMEX symbol, then start a new thread about this and then tell us the exact symbol and provide us the log as explained below:Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- As far as maintaining support for Gain Capital, it will remain for the time being. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-23 19:45:41
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| [2020-01-24 02:38:32] |
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Our decision at this time regarding Gain Capital, is that we are not going to remove technical integration to it, but it is not the preferred service to use. We do not want new users added to it. And going forward providing technical support for Gain Capital users is going to be within our discretion. Also, one thing we got reminded today about CQG, is that really CQG is unacceptable to use for multiple platforms. Because CQG charges $10 plus Exchange market data fees for each program that connects to it. So if you use Sierra Chart and jigsaw you have to pay twice for exchange fees, and $20. Sierra Chart has solved this problem for many years now with the DTC protocol server in every installed installation of Sierra Chart: Data and Trading Communications (DTC) Protocol Server It is able to feed data to other applications on the desktop using the easy DTC protocol. Jigsaw and others should use this. The solution is available at this time. We have developed excellent technology including the Sierra Chart order routing service. It should not take them any more than a couple of weeks to integrate to it for basic market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-24 03:18:46
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| [2020-01-24 20:26:12] |
| NRGTrader - Posts: 351 |
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Re post #62 >Because CQG charges $10 plus Exchange market data fees for each program that connects to it. So if you use Sierra Chart and jigsaw you have to pay twice for exchange fees, and $20. Isn't this also the case if using Gain/OEC data feed with Gain/OEC Trader for orders, but using Sierra Chart with Denali for trading? Apologies, but this is a bit confusing. Can DTC protocol be used with Gain/OEC Trader and run orders through Gain/OEC Trader, ie., using Denali data feed and use Sierra Chart with Denali data feed as well? |
| [2020-01-24 23:36:47] |
| Sierra_Chart Engineering - Posts: 14013 |
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Isn't this also the case if using Gain/OEC data feed with Gain/OEC Trader for orders, but using Sierra Chart with Denali for trading? It is similar but CQG charges for each platform specifically even if it is not used with CQG within a month. The answer is, No, to you other question. This is why you would need to use the Sierra Chart order routing service in order to avoid paying exchange fees twice. This is really due to the monopoly and tyrannical policies from the exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-25 09:34:02] |
| User138602 - Posts: 169 |
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If you use CQG for orderrouting, then they will charge you $10 extra JUST!!! for the ability to log into their webtrading interface (your account stats) at the same time as SC is connected to CQG. But ofc you wont have realtime data in your account window yet. Which are required for profit/loss calculation. This will cost extra.
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| [2020-01-25 21:01:13] |
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One quick note here, Gain Capital has come to us, yesterday and advised that they cannot provide the streaming data feed, beyond the end of January, that we use to maintain the historical data for Gain Capital users due to exchange compliance requirements, at least not according to the existing terms. We told them that this is not a problem, that we have an alternative but we are going to have to issue a mandatory update for all Gain Capital users in a few days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-25 21:01:25
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| [2020-01-27 09:32:10] |
| fjgaspar - Posts: 62 |
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Hi, I am reading contradictory messages regarding Gain Capital Support. In #2, you say that from March on, new versions of Sierra Charts will not support Gain Capital, and 3 months later, old versions of Sierra Charts will have an historic reduced to two months. Now, in #66, you say that Gain Capital will not provide data Sierra uses for maintain historical Data for Gan capital users, but you have an alternative, and you will launch a mandatory update for Gain Capital users. Me, and many of my customers, use Sierra Charts and Gain capital. Some of us need Eurex data, so Dinapoli data feed is not a solution for us, and CQG and Sierra datafeed make us increase the costs in a very big percentage, so they are not valid for us. I have to give a solution to my customers, current and future ones. I prefer keeping with Sierra, and if it would be possible continue using Sierra with Gain Capital Data feed, that would be our best solution possible. But if we are going to be limited in some way, I need to know in order to search another platform. Please, would you clarify? How will be possible to use Sierra with Gain Capital from March? Which will be the limitations? Thanks |
| [2020-01-27 09:54:27] |
| Sierra_Chart Engineering - Posts: 14013 |
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As long as you update once we put out the mandatory update, you are not going to have any Historical Data issues or limitations. We decided not to remove support for GAIN Capital but we prefer new users are not added to it. Do your customers just use Sierra Chart predominately or Sierra Chart along with another program, like jigsaw? , old versions of Sierra Charts will have an historic reduced to two months. We did not say this. What was said: we will be removing historical data support on our servers for Gain Capital which will mean that there will only be one or two hours of historical data available from the Gain Capital system.
The data feed is called Denali. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-27 09:57:26
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| [2020-01-27 10:02:46] |
| fjgaspar - Posts: 62 |
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Sorry for the things misunderstood. Yes, we all use Sierra along with Jigsaw Daytradr. Denali. Right, my mistake, I don't know what I was thinking haha. One or two hours of historical data is even worse than 2 months. If you have decided not to remove support for GAIN, I guess that the solution you refer in post #66 about historical data works for this too. I really like Sierra Charts. I think is the best of all available in the market, and not only the best, but surpissely, the cheapest, which is not a common thing. |
| [2020-02-23 10:39:36] |
| Rnn - Posts: 49 |
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What is the status now regarding Gain please? Is it going to be as usual from March or is there some kind of change (historical data or something else)? about the 2 weeks of free sierra promised - can you please add it? thanks a lot! Date Time Of Last Edit: 2020-02-23 10:43:26
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| [2020-02-23 21:57:56] |
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For some reason your account did not receive the two weeks. This has now been added. Gain Capital support remains for the time being. So there are no changes. Just make sure you are running the current version. So you have proper support for historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-23 01:55:22] |
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We are recommending all Gain Capital users, to use the Sierra Chart order routing service if you are just trading the CME markets: Sierra Chart / Trading Technologies Futures Order Routing Service We continue to hear about problems with Gain Capital and these issues are out of our control and we cannot help with them. And we are not going to provide any technical help for those issues. We are not going to be providing technical help for Gain Capital problems any longer. And it is also entirely possible due to CME market data rules the cost of using Gain Capital may start to increase from exchange fees but this remains to be seen. We are only speculating. If you are trading EUREX or ICE through Gain Capital, we will be adding those exchanges as soon as possible to the Denali Exchange Data Feed which is required to be used when using the Sierra Chart order routing service. So if you are trading those exchanges we recommend waiting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 01:57:43
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