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Date/Time: Sat, 22 Feb 2020 13:13:01 +0000



Announcement Regarding Gain Capital

[2020-01-20 19:11:15]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
Complete details are below.
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-20 20:15:04
[2020-01-20 20:14:39]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
Over the past month, and also today users have had problems with Gain Capital data feed. Today is January 20, 2020.

As is often the case many of you users blame the problem on Sierra Chart. And our support board and account support tickets get littered with all kinds of issues about this.

The issue today is the data feed would stop. Over the years regarding the Gain Capital feed, we would hear about lagging data, data errors, odd market depth issues, and the feed stopping. This has been an ongoing problem.

Another major issue, is connectivity problems to Gain Capital where there are errors connecting for one reason or another. This has been a major problem for users and also a burden on Sierra Chart support.

The issue is that Sierra Chart uses the Gain Capital FIX/FAST data feed. The Gain Capital software does not use this data feed. And there is no other program to our knowledge that uses this data feed.

There is a malfunction with this data feed. It is very unlikely this is an issue on the Sierra Chart side. If it is an issue where the data feed stops or lags, this would point to an issue on the server side.

Although as engineers, we can never know the exact cause of a problem, we cannot invest further time in this issue and when suddenly all the Gain Capital users start having problems with the feed, it means there is been some change with the input data stream. The FAST decoder within Sierra Chart, which we developed, has proven to be stable and functions properly. There is something that has changed with the input data on the Gain Capital side to cause a problem. It is not exactly known what the issue is. Or the data is just not getting sent.

If there are pricing errors, where the issue could be is hard to tell because of the FAST protocol. The FAST protocol is a very complex protocol. It uses operators like the difference operator where a change in price is transmitted by only that changed amount. It is a very complex protocol.

The FAST protocol was even phased out by the CME many years ago and when they did use it, they did not use these operators which are prone to a problem.

Gain Capital is considered a legacy service for Sierra Chart. We are not going to be doing any further development with it.

We are moving in a direction of a unified order routing and market data model. Where we route orders over the best order routing gateways which are broker neutral including direct connectivity to exchanges which we are currently working on in the case of the CME and where we obtain the data directly from exchanges or through data providers and redistribute that data through our own systems.

Early last year we developed and released the Sierra Chart order routing service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

The service has proven to be a reliable service and we continue to invest in it.

We made a decision that we are going to remove Gain Capital support in newer versions of Sierra Chart released on or after March 1, 2020. Gain Capital will still be supported in older versions but sometime thereafter, we will be removing historical data support on our servers for Gain Capital which will mean that there will only be one or two hours of historical data available from the Gain Capital system. We expect this would happen 3 months thereafter.

We recommend that users begin to migrate over to the Sierra Chart order routing service:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php


For help and guidance with moving to this new order routing service from Gain Capital, please start an account support ticket here:
https://www.sierrachart.com/usercp.php?page=SupportTickets

We also support Interactive Brokers.


The Sierra Chart order routing service requires that you use the Denali data feed for CME market data. Although this is a 20 USD data feed per month, it is a high-quality very reliable low latency data feed. It provides up to 800 levels of market depth.

What we have found is that as users move over to this order routing service, based on the clearing firm they are working with, they are able to save on commissions which pays for the cost of the data feed multiple times over.

Or you could also choose to pay for Sierra Chart for one whole year and then you take advantage of the monthly price discount. And then if you decide not to continue with Sierra Chart during that year we can always cancel that package purchase and refund. But at the time of the refund you would end up paying the price per month equal to the number of months actually used.

----
To be completely clear, we are not going to be providing technical support for Gain Capital effective March 1, 2020. You can continue to use that service in an older version but there is no longer any support from our side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 09:18:01
[2020-01-20 20:40:55]
User450179 - Posts: 105 | Ending Date: 2020-03-05
thank you for the detailed information
[2020-01-20 20:48:24]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
One additional detail is the historical data for the Sierra Chart users using Gain Capital is recorded from data on our servers from the Gain Capital data feed.

So when the Gain Capital data feed encounters a problem on our server it then affects the historical data and this manifests with reports of missing historical data.

In this case we follow a two-step procedure. We reestablish the connection to Gain Capital which also happens automatically once a day, and then we perform a patch operation to patch any missing data.

And then we instruct users to re-download the missing data. We have had problems with historical data over the last couple of days precisely because of this Gain Capital data feed issue.

Now the above procedure, is something we never have to do with any other data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 06:52:03
[2020-01-20 21:01:08]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
Another point we want to make is that you may be using Gain Capital and then you use Sierra Chart with Gain Capital, the Gain Capital trading software (OEC trader), and maybe another program like Jigsaw.

Sierra Chart is a full trading and charting platform in and of itself and we now offer web-based trading functionality that you can access on a mobile phone. You should not need anything else.

If you look at the functionality we offer you should see that it has everything that you should need. If there is something that you need that Sierra Chart does not have, we will do our best to add it as soon as we can. But obviously the request would have to be within reason.

We know one user was asking about the ability to modify an order directly from the Trade >> Trade Orders window. We will add that.
----
Unrelated:

We have many good things coming for Sierra Chart this year. On the data feed side, and on the order routing side and in other areas as well. For example we are going to be looking for an additional gateway for trading US stocks (Currently we only support Interactive Brokers).

We have a lot of good plans and this project is still under active development and we are working to create as we said previously a unified consistent model to do things that works well for everyone and that has a highly redundant architecture.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 06:52:31
[2020-01-20 23:44:05]
User750920 - Posts: 183 | Ending Date: 2020-03-20
So if I am just interested in getting data from my broker (say Rithmic Data) instead of GAIn/OEC data that is still available and I just need to switch from GAIN to Rithmic? I ask since I prefer to just feed Sierra Chart with data and trade directly and not routed through Sierra Chart. Thanks

In the mean time will there be any attempt to fix this issue or since it lies with GAIN it is up to them?

Thank you.
[2020-01-21 00:03:13]
User750920 - Posts: 183 | Ending Date: 2020-03-20
Okay - just saw the sticky post about Rithmic.. So unless I am mistaken (please correct me if I am) the only reasonable direction is the Denali Data Feed as you are moving away from supporting any other data feeds at some point in time?

Also what I am asking is I prefer to separate my charting software from my order (trading) routing. That is using the data feed's own DOM and software for trading. What suggestion do yo have for this?

Thanks
Date Time Of Last Edit: 2020-01-21 00:14:35
[2020-01-21 03:19:47]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
Rithmic is not a viable option for Sierra Chart because we have discontinued support for Rithmic as you have now learned.

The only viable option is our Denali data feed for market data. When you understand the in-depth engineering that goes into this data feed, and the infrastructure, there is no reason to be using anything else. It is the very best for Sierra Chart. And we are continuing to invest in it.


Also what I am asking is I prefer to separate my charting software from my order (trading) routing. That is using the data feed's own DOM and software for trading. What suggestion do yo have for this?
Yes we have a solution. Refer to:
https://www.sierrachart.com/index.php?page=doc/Trading.html#SierraChartConfigurationForMostLowResponseTimeTrading

Or you can install two copies of Sierra Chart. One for trading and one for charting. Refer to:

https://www.sierrachart.com/index.php?page=doc/MultipleServices.html

Our order routing service does not have a connection limit. The Denali feed has a connection limit of two, required by the CME.


We also have a web-based trading panel available for our order routing service:
https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-21 03:21:29
[2020-01-21 05:59:34]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
We realized we misspelled Gain Capital. We originally used Capitol as in the US Capitol building. It should be: Capital.

We are correcting this thread now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 05:59:45
[2020-01-21 06:25:25]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
We also mentioned CQG as an alternative. We have pulled that recommendation. We are only recommending the Sierra Chart order routing service.

We see no reason for anyone to be moving to CQG in this case.

We have enough users on CQG, and with everything that we are planning this year, longer-term CQG is not our focus. There are other reasons we do not recommend it, and we do not want to go into details here. For example there are not server-side bracket orders, among other reasons.

We have also spoken to the broker Dorman about about the .10 Sierra Chart order routing service transaction fee to be billed directly to your brokerage account. We expect this will be possible. We could also talk about with them about billing platform fees to your brokerage account as well. So everything can go through a single account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 06:27:37
[2020-01-21 07:31:46]
User879838 - Posts: 16 | Ending Date: 2020-02-24
Sorry sierra but i am very sorry to hear your way of handelling this issue
its like saying do as we want or no other way
i have been data feeding sierra with gain feed for decades with no problem untill yesturday
make no sense that what worked until now can't work anymore
you have to understand that most humans don't like changes and even more when they have to pay more because of that changes
as much i like sieera there are other platforms as good with no problem using what ever feeds the customers wants
no gain, no rythmic, no cqg only sierra feed ... that don't sound good.

checked today still same problem as yesturday with gain feed
very sorry to see that
since sierra is a software platform among others it should make adjustments needed to answer theire clients without sounding like a "Dictator" -- its only our way or no way.
people are used to feeds no reason to enforce them to change

hope you understand with no hurt feelings
wish you the best,
a devoted sierra user
[2020-01-21 08:57:27]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
You need to understand, we are acting in the interest of Sierra Chart users by providing a reliable and quality solution which is well supported and trouble-free. Gain Capital is not part of that.

And we do not believe there is overall any additional cost when you consider the potential commission savings. We are still researching this and will be getting back to users about this.


Also, the encoder that Gain Capital is using is https://sourceforge.net/projects/openfast/

The official website for this is completely gone and the date of the last development is August 2013. This encoder is not even being actively maintained anymore.

This support board is full of Gain Capital issues over the years. Our decision is sound.

Although as engineers, we can never know the exact cause of a problem, we are not willing to invest any further time in this issue and when suddenly all the Gain Capital users start having problems with the feed, it means there has been some change with the input data stream. The FAST decoder within Sierra Chart, which we developed, has proven to be stable and functions properly. There is something that has changed with the input data on the Gain Capital side to cause a problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 08:59:39
[2020-01-21 10:05:28]
User879838 - Posts: 16 | Ending Date: 2020-02-24
thanks for the answer !
can you alaborate about overal comissions ?
danali data 20-25$ per month depanding on routing service yes or no
routing 0.1$ per contract in and out ?
any other comissions ?
micro ES and ES the same ?

thanks in advance
[2020-01-21 10:49:53]
AlexPereira - Posts: 152 | Ending Date: 2019-05-30 [Expired]
you said:

What we have found is that as users move over to this order routing service, based on the clearing firm they are working with, they are able to save on commissions which pays for the cost of the data feed multiple times over.

Or you could also choose to pay for Sierra Chart for one whole year and then you take advantage of the monthly price discount.

does this mean that if we buy the sierra chart package for the whole year, we also get discount on the 20usd of denali feed ?
[2020-01-21 11:02:16]
User879838 - Posts: 16 | Ending Date: 2020-02-24
no
it means that if you buy 1 year you save money
and that will make you smile :-) when paying Danali feed and routing
only subscribing to routing service you get 20$ feed otherwise 25$
[2020-01-21 14:08:44]
User642276 - Posts: 1 | Ending Date: 2020-02-20 [Expired]
Hi Sierra,
Can you get a customer service rep to handle this issue. Putting an engineer in charge of client issues dont end well. This communication is completely un-empathetic and lacking in how clients are let down. It seems your attitude is to let the feed be problematic as its 36 hours later and the problem is not resolved as yet. How about sticking to the stated aim to support the feed until March 2020 rather than this whining nonsense of poor communication. Sure, i understand you have an issue with Gain but dont throw a tantrum at us and shoving your migration option at the same time. Simply man up and support gain till march 2020 as stated and committed to and then you can be as negative as you like. I like Sierra, but i find the tone of your communication improper.
[2020-01-21 14:18:30]
User407714 - Posts: 3 | Ending Date: 2020-03-15
Just want to put my 2 cents in here in the nicest way possible because I am a true Sierra Chart fan:

If there are so many GAIN Capital complaints, don't you guys think it would be prudent to handle this situation? I would honestly hate moving to another charting software because for me at least there is nothing like sierra chart. I'm not an engineer so I cant say much to that respect however as a business owner, you will lose clientele because you are completely changing the way your customers operate with you. Now we have to jump through all these hoops and ladders for perhaps in the future you say the same thing and move on into a different direction which I can assure non of your customers want. Is there no liason between sierra chart and Gain capital that can work together on this issue? Is it really just going to be dropped like it never mattered?

To just say "our way or the highway" for all these loyal customers when the going gets tough is not right, however its your choice to make. Hope you guys can help and wish you all the best.

Sierra Chart Fan
[2020-01-21 15:13:50]
User407714 - Posts: 3 | Ending Date: 2020-03-15
UPDATE*****

No Live Data issues in the past 15 minutes!!
[2020-01-21 15:15:00]
User750920 - Posts: 183 | Ending Date: 2020-03-20
So is there going to be a fix or support until March 2020 or is that Gain dependent? To have to make an immediate change while in subscription is not fair or equitable. I really like your software but always prefer time to make decisions which I usually remain loyal to. Thank you.
[2020-01-21 15:18:17]
User750920 - Posts: 183 | Ending Date: 2020-03-20
Not updating here.
[2020-01-21 15:31:26]
User879838 - Posts: 16 | Ending Date: 2020-02-24
i think all is good right now
looks eveything working well with Gain

sierra any announcment ? did you solve the problem ?
looks ok
all is back to normal

*** almost normal have to dis and con to get update but looks better
Date Time Of Last Edit: 2020-01-21 15:42:44
[2020-01-21 15:44:46]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
Some users are having a problem and some are not. If you just require CME data, what we can do is offer our Denali data feed which offers CME group data at least for the next two months for Gain Capital users at no cost.


You can get started now with the Denali data feed at no cost for this month and then we will work out a plan for no cost for the following month or two. Instructions:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

Other than the cost of exchange fees.

On our server which maintains historical data, we are observing a problem with the Gain Capital feed. But we reestablished the connection to Gain Capital and the issue is cleared. We are also doing additional monitoring.

If you have a problem reconnect:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

----
We said above in post #2, that in regards to pricing errors from the FAST data feed, where the problem would be, client or server, would not be clear. However, really it makes no sense this is on the Sierra Chart side. Nothing has changed on our side with the decoder and suddenly all/most Gain Capital users whether they have updated or not, have a problem. This only can be a problem on the server. It simply makes no sense this is a decoding issue on the Sierra Chart side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-21 15:54:57
[2020-01-21 16:33:47]
ADRTvent - Posts: 8 | Ending Date: 2020-02-27
I have read the announcement about the issues with Gain Capital feed, and for the past 12 hours have been experiencing the problem where the feed just stops, today is Jan 21 and the feed just stops each time I connect and reconnect. ALso the history will not load either. Sierra chart mentioned to migrate over to DENALI, my question is that if I follow SC suggestion will I be able to use the DENALI feed with my actual orders still being sent to Gain Capital? or do I have to close my accounts with GAIN capital and go somewhere else? please advsise if using Denali allows order routing to continue working with GAIN
ADRT Ventures LLC
[2020-01-21 16:39:33]
User48838 - Posts: 49 | Ending Date: 2020-10-12
Gain and Denali aren't compatible, I am in the same boat and switching to a TTFIX compatible broker.
[2020-01-21 17:00:30]
User75002 - Posts: 56 | Ending Date: 2020-05-21
@ADRTvent I am using the Denali feed with sending orders to Gain with no problems. I just switched to the Denali feed this month. Before that, I was using the other SC feed from Barchart. The gain data was always problematic and since using the SC feeds, have had no issues. My understanding is that this will eventually be ending as well, but will be faster to migrate to the Denali feed for the short-term until you can figure out if you want to move to the SC order routing with TT.
[2020-01-21 17:06:29]
User750920 - Posts: 183 | Ending Date: 2020-03-20
@User75002 Is the Denali feed with order routing a different setup than just the Denali feed for Sierra. And do yo have duplicate exchange fees with your current setup which is what I am after.

Thanks
[2020-01-21 17:18:43]
User75002 - Posts: 56 | Ending Date: 2020-05-21
Using Denali with Gain is different than the SC order routing to TT which also uses the Denali feed. I am just using Denali for real-time and historical data and then when I place an order, it is sent to Gain's servers. I pay duplicate exchange fees ($5.35 to Gain and then $3.25 for the Denali feed, plus the $25 Denali data. The duplicate exchange fees aren't an issue for me since I don't need market depth. Top of book is all I need so they aren't much. Plus the fact that the Gain data issues aren't a problem outweighs the cost by a lot. Again, it appears even this solution will be going away and I am started to investigate alternatives.
[2020-01-21 17:23:13]
User750920 - Posts: 183 | Ending Date: 2020-03-20
Thanks for the clarity that eventually to use Sierra Chart one MUST use the order routing through them and trade through the charts. I think I will set it up like you initially and make a decision where I want to go with the broker later.
[2020-01-21 17:27:17]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
As stated above, we are giving 2 free months of the Denali Exchange Data Feed for free to those who are using Gain Capital data and are switching over to the Denali Exchange Data Feed. This does not include the Exchange Fees, as those are paid directly to the exchange, and those are still your responsibility.

The setup instructions for the Denali Exchange Data Feed can be found here:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions

If anyone needs any help getting started or working through the process of transitioning the data to the Denali Exchange Data Feed, please let us know in this thread and we will work with you to get everything setup properly.
Date Time Of Last Edit: 2020-01-21 17:51:39
[2020-01-21 17:32:15]
Mr.Arsov - Posts: 6 | Ending Date: 2020-07-19
I'd just like to say that my Denali Exchange Data Feed is activated until the end of this month (started the subscription this morning) and it would be nice to have it for two months like stated above. Thank you!
[2020-01-21 17:46:47]
User879838 - Posts: 16 | Ending Date: 2020-02-24
ok just logged in with Denali data feed and Gain
and to hell with the extra commisions

hope as sierra wrote 2 months for free at least :)
[2020-01-21 17:56:58]
User450179 - Posts: 105 | Ending Date: 2020-03-05
can we use the TT (SIERRA CHART) trading service with GAIN?
[2020-01-21 19:21:59]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
Hi,

I am reading this post and I agree with one of the users who has posted. Sierra is managing this as a kind of dictatorial sense. You offer Dinali Data Feed and Sierra routing, take or leave it, if you only need CME. And even though the Dinali Data feed be the best data feed in the world, and the routing trading services of sierra also are the best in the world, there are people that needs other solutions, whitout paying too much more.

Until the GAIN issue which make impossible to trade, I have been trading for years with this setup:

Graphics platform: Sierracharts. 36$ monthly
Trading platform: Daytradr. 50$ monthly
CME market data sharealble for Sierra and Daytradr: 16,5 $ monthly.
Eurex market data shareable for Sierra and Daytradr: 18 € monthly.

Now, with new system, I have to use Dinapoli if only CME, and Sierra charts market data if CME and Eurex. So, having in mind that my trading platform is going to continue being Daytradr, because is the one I have been using for years and I am get used to it and I don't want to change, I need to continue paying the same feeds to my broker (if not, I would not trade from Daytadr DOM) and apart from that:

35$ a month for the service itself
15.75$ a month for CME
21 $ a month for Eurex.

Total: 71.75 $ a month more than now. It is not a big deal the decission of stop access to Gain, CQG and rythmic in a row.

I think Sierra is the best platform for graphs, but with this limitation, I will have to look for another option.
[2020-01-21 19:40:05]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
WRT Post #32: Using TT is not a way to use Gain Capital. These are completely separate systems.

But, if you are using a broker that offers support for both Gain Capital and TT, then it is possible to switch over and keep the same broker. Just let us know who your broker is.


In regards to post #33, we did not remove support for CQG. That is still supported. You can you CQG. And we know that we have a good solution for CME in regards to cost but not for the EUREX but we are working on a solution for EUREX as well. But definitely do not use Rithmic. Sierra Chart does not have good integration to Rithmic.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-21 19:40:16
[2020-01-21 20:03:06]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
Just so you know we are examining the low-level technical reason for the problem. We said we were not going to spend time on us but we are. Since we have to understand where the problem is. As we said it is very unlikely to be on the Sierra Chart side but we have to consider all possibilities.

We are also going add 2 weeks free usage time for the affected Gain Capital users. It does not matter where the problem is, if you are having an issue we will add the free usage time in this particular case.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-21 20:04:58
[2020-01-21 20:20:51]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
I am completely sure that the problem is not on the Sierra Chart side, but I am also completely sure that the problem is not ONLY on the GAIN side. Why? Because with other platforms, Gain feed works perfectly, without issues (i.e. Jigsaw Daytradr).

So a teamwork between Sierra and Gain engineers, fully colaborative (I am not telling this is not happening), should carry to a solution for hundreds of customers that have been using the solution for years.
[2020-01-21 21:45:44]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
but I am also completely sure that the problem is not ONLY on the GAIN side. Why? Because with other platforms, Gain feed works perfectly, without issues (i.e. Jigsaw Daytradr).
We answered this in our second post above. We explained the issue is with the FAST data feed which is not used by any other program.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-21 21:56:26]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
Sorry, but I don't understand. Let's see:

The issue is that Sierra Chart uses the Gain Capital FIX/FAST data feed. The Gain Capital software does not use this data feed. And there is no other program to our knowledge that uses this data feed.

I understand that Sierra Chart uses Gain Capital FIX/FAST data feed. And you don't know any other program that uses it.

I can assure you that, with the same username/password I use for connecting to Gain Capital Data Feed in Sierra, I can connect to Jigsaw Daytradr software. And in this software, with same data feed, same user and same password, I don't have any problem at all. So:

If Sierra Chart uses Gain Capital FIX/FAST data feed, and no other sofware uses it, why don't Sierra stops using FIX/FAST data feed, and instead use the same Gain Capital data feed other programs use?

I talk from a complete unknowledge. I just try to understand it.
[2020-01-21 22:03:29]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
The reason is because at the time of integration, and this may still be true now, Gain Capital did not provide an interface which was/is compatible with Sierra Chart other than the FIX data feeds. We are not going to undertake any further development with Gain Capital assuming they have a compatible interface.

They should use the DTC protocol:
https:/www.dtcprotocol.org

You really do not understand the massive amount of work that is involved to integrate to a service and debug it and perfect it and support it. We are just not doing anything further with them or anyone else. We are just want to focus on the best order routing gateways including direct exchange connectivity, and be a full provider of market data feeds at an economical cost.

We have to act in the interest, of sanity, and the larger user base.

When the former owner of OEC told us to integrate to the proprietary Tradeovate interface, we flatly said no. No chance in hell. That was a purely insane request. And we were very blunt and clear with them.

If we lose business over our new direction, so be it. We have to do what is right and sane. But the simple fact is, we will not. A few users may leave, but overall we will do much better. And everyone will be happier.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-21 22:05:34
[2020-01-21 22:13:19]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
I understand now.

I will talk to my broker if there is a chance to use CQG, as you have told it is still supported by Sierra. If it is possible, I will continue using Sierra, because it is in my opinion the best and however cheapest tool in the market, and because I am used to it after these years of use and study it. But if the only way for me and my customers is go with Sierra data feed (Dinapoli is not for us due to lack of Eurex market), the costs would grow too much to afford them so we would need to find other solution.

Thanks.
[2020-01-22 00:38:35]
User750920 - Posts: 183 | Ending Date: 2020-03-20
I setup Denali and all seems to be well. I did not need to configure anything (is that correct) just for the datafeed (no order routing yet). I just signed up and it started to work. Is that correct or did I need to manually set something up? I ask since the GAIN Username and Password are still in the Data/Trade Service Settings.

Where can I look to see the Denali Feed setup or is it automatic.

Also do I need to notify for the free Denali Feed come next month or will that be automatic too.

Thanks for the help and good riddance to GAIN.
Date Time Of Last Edit: 2020-01-22 00:50:10
[2020-01-22 01:27:02]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
We have analyzed the FAST data capture and what we have determined is that it appears the error is coming from the server. A simple explanation is the server is transmitting data for other symbols using the ID of another symbol.

There may be other issues as well but this is the primary analysis.

We want to go over this more carefully tomorrow before we say anything to Gain Capital.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-22 01:28:33]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
I setup Denali and all seems to be well. I did not need to configure anything (is that correct) just for the datafeed (no order routing yet).
Yes this is correct but actually did not set up the Denali feed, you set up the Sierra Chart Exchange Data Feed which we are liable for the cost for. We have to pay that to Barchart. We have no flexibility to make that free. But we will take the hit. But just let us sort this out for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-22 01:35:36]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
This thread should serve as a confirmation about our position in regards to Rithmic. Do to technical compatibility issues, the Rithmic interface is not maintained by us any longer. Therefore, there could be a situation that arises were simply the Rithmic service could not be used by users.

This is a risk we want to avoid and that is why Rithmic has been delisted from our website and we recommend users move to other supported services preferably our order routing service. As we have said both publicly and privately, using Rithmic with Sierra Chart is a risk. Perhaps that risk never comes. Probably not. But nevertheless it is irresponsible for us to not express that risk rather than keeping it private.

However, this problem has manifested. There has been more than one incident, where users just simply could not even access Rithmic due to connectivity problems, due to outdated connect points the bridge program has.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-22 05:46:41]
User750920 - Posts: 183 | Ending Date: 2020-03-20
I am very sorry - I thought I followed the instructions from the link but must not have clicked on the correct link (the Denali Link). When yo said you will sort this out - does that mean you will set up the Denali Feed for me or do yo want me to set it up? And do yo want me to deactivate the Sierra Chart Exchange Data Feed. I only activated it as a trial (I think).

Thank you.
Date Time Of Last Edit: 2020-01-22 05:54:10
[2020-01-22 07:25:49]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
#42 That means that there is a chance for being able to continue using Sierra with Gain, if people from Gain solves the problem from their side?

Anyway, Gain has showed as a little reliable service, maybe it is not bad idea migrating to CQG, at least until Eurex market be available in Dinapoli data feed.
[2020-01-22 09:44:01]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
I am very sorry - I thought I followed the instructions from the link but must not have clicked on the correct link (the Denali Link). When yo said you will sort this out - does that mean you will set up the Denali Feed for me or do yo want me to set it up? And do yo want me to deactivate the Sierra Chart Exchange Data Feed. I only activated it as a trial (I think).
We have set the Sierra Chart Exchange Data Feed to not renew on your account. Next month the Denali exchange data feed will need to be activated. Just ask us to do that for you please.

In regards to post #46, as far as support for Gain Capital goes, support is according to what we have said in our second post at the beginning of this thread.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2020-01-22 09:50:58
[2020-01-22 11:58:59]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
The Gain Capital historical data is now shut down due to the source feed problem from Gain Capital. It is down for all users at this time.

We are going to be discussing this data feed matter today or tomorrow with Gain Capital after additional technical review and we will make a decision how to proceed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-22 20:37:39]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
The Gain Capital feed is still malfunctioning. This is the analysis we have done so far:

----
Most likely it is an error in the data serialization performed on the SERVER.
The record #35711 for the symbol MD140Q represents correct data.
The next record #35712 has wrong data. The wrong is symbol name: instead of MD1Q it holds the data for the symbol MD140Q (the previous record holds this symbol). After the record #35711 all records of symbol MD1Q actually holds data of the symbol MD140Q and there is no more data for the symbol MD1Q since the record #35711.

The price values are incremented from the previous price values in the same record (and from the last value of previous record for the first value of the current record). I think that a record can be missed and increment is continued with wrong values, but the data is transmitted over TCP, so no any record missed.

Looking over the values of MD1Q record since #35712 I see that it is a correct values of MD140Q symbol suddenly marked as MD1Q symbol. It is an error of the SERVER.

This is a record #35711 of symbol MD140Q:

35711(2805141,96): [ID: 2] (35=W|262=MD140Q|268=9|{(269=0|270=918475e-2|271=6|272=20200121|273=201458156|290=(null)|)(269=1|270=9185e0|271=2|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=25775|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=91145e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=9176e0|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=176546|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0x34 ,0x30 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x1D ,0xD7 ,0x7C ,0x6C ,0x90 ,0x81 ,0x2B ,0xCF ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xFC ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0xFF ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x01 ,0x49 ,0xAF ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFF ,0x4D ,0x34 ,0xE2 ,0x80 ,0x80 ,0x80 ,0x80 ,0xC0 ,0xB4 ,0x7A ,0x7F ,0xCF ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC2 ,0x80 ,0x09 ,0x19 ,0xF4 ,0x80 ,0x80 ,0x80

This is a record #35712 of symbol MD1Q, which actually holds the data of symbol MD140Q:

35712(2805237,94): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=918475e-2|271=8|272=20200121|273=201458594|290=(null)|)(269=1|270=9185e0|271=1|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=219136|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=911475e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=917625e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=473045|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x3F ,0xF3 ,0x75 ,0x1C ,0xE6 ,0x81 ,0x03 ,0xB7 ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xF9 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0x81 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x0D ,0x30 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFE ,0x7F ,0x3D ,0xCC ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB4 ,0xFE ,0x30 ,0x86 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC2 ,0x80 ,0x0F ,0x3F ,0xD6 ,0x80 ,0x80 ,0x80

These several lines shows changing data of MD1Q symbol:

  Line 31639: 31637(2475458,85): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=6854e-4|271=44|272=20200121|273=201434760|290=(null)|)(269=1|270=6855e-4|271=142|272=(null)|273=(null)|290=(null)|)(269=2|270=6855e-4|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=6887e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=138913|272=(null)|273=(null)|290=(null)|)(269=7|270=6889e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=6851e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=6882e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=122135|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFC ,0x71 ,0x9D ,0xA8 ,0x81 ,0x00 ,0x43 ,0x34 ,0x9D ,0x80 ,0xE0 ,0xB1 ,0xFC ,0x81 ,0x00 ,0xE3 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFC ,0x80 ,0x7E ,0xF3 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFC ,0xA0 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x08 ,0x3D ,0xA1 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFC ,0x82 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFC ,0xDA ,...
  Line 31765: 31763(2484351,85): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=6854e-4|271=44|272=20200121|273=201434760|290=(null)|)(269=1|270=6855e-4|271=142|272=(null)|273=(null)|290=(null)|)(269=2|270=6855e-4|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=6887e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=138913|272=(null)|273=(null)|290=(null)|)(269=7|270=6889e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=6851e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=6882e-4|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=122135|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFC ,0x29 ,0xAD ,0x65 ,0x01 ,0xDD ,0x81 ,0x62 ,0xE8 ,0x80 ,0xE0 ,0xB1 ,0xFC ,0x81 ,0x00 ,0xE3 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFC ,0x80 ,0x7E ,0xF3 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFC ,0xA0 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x08 ,0x3D ,0xA1 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFC ,0x82 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB8 ,0xFC ,0xDA ,...
  Line 35714: 35712(2805237,94): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=918475e-2|271=8|272=20200121|273=201458594|290=(null)|)(269=1|270=9185e0|271=1|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=219136|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=911475e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=917625e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=473045|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x3F ,0xF3 ,0x75 ,0x1C ,0xE6 ,0x81 ,0x03 ,0xB7 ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xF9 ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0x81 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x0D ,0x30 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ...
  Line 35743: 35741(2807890,94): [ID: 2] (35=W|262=MD1Q|268=9|{(269=0|270=918475e-2|271=8|272=20200121|273=201458594|290=(null)|)(269=1|270=9185e0|271=2|272=(null)|273=(null)|290=(null)|)(269=2|270=918475e-2|271=1|272=(null)|273=(null)|290=(null)|)(269=6|270=91745e-1|271=(null)|272=(null)|273=(null)|290=(null)|)(269=C|270=(null)|271=219136|272=(null)|273=(null)|290=(null)|)(269=7|270=919975e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=8|270=911475e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=4|270=917625e-2|271=(null)|272=(null)|273=(null)|290=(null)|)(269=B|270=(null)|271=473045|272=(null)|273=(null)|290=(null)|)})      0xA0 ,0x4D ,0x44 ,0x31 ,0xD1 ,0x89 ,0xE0 ,0xB0 ,0xFE ,0x37 ,0x3F ,0xF3 ,0x75 ,0x1C ,0xE6 ,0x81 ,0x03 ,0xB7 ,0x80 ,0xC0 ,0xB1 ,0x48 ,0x40 ,0x96 ,0xFA ,0x80 ,0x80 ,0x80 ,0xA0 ,0xFE ,0x37 ,0x3F ,0xEA ,0xFF ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB6 ,0xFF ,0x4D ,0x45 ,0x96 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xC3 ,0x80 ,0x0D ,0x30 ,0x80 ,0x80 ,0x80 ,0x80 ,0xE0 ,0xB7 ,0xFE ,0x32 ,0x46 ,0xC6 ,0x80 ...

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-23 07:44:55]
ochocinco - Posts: 9 | Ending Date: 2020-03-11
WRT Post #34:

But, if you are using a broker that offers support for both Gain Capital and TT, then it is possible to switch over and keep the same broker. Just let us know who your broker is.

My broker is Stage5 and I use Gain. What are the alternatives to Gain that SC would recommend?
Date Time Of Last Edit: 2020-01-23 07:45:35
[2020-01-23 09:36:57]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
We are going to discuss this with Stage 5 later today. Basically they can set you up either on TT and using the Sierra Chart order routing service, or CQG.

Also we do want to make it clear, that the data feed malfunction is very obviously coming from the Gain Capital server.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-23 09:37:55
[2020-01-23 11:26:56]
User879838 - Posts: 16 | Ending Date: 2020-02-24
i want to say thank you Sierra
as prommised you gave SC additional 2 weeks free for Gain customers
Tumbs Up !!!

BTW Denali feed works great and is recommanded !!!

how can we get the 2 months free (in my control panel its until end of month) ?

thanks in advance,
Gabriel
[2020-01-23 14:44:12]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
WRT Post #52: The Denali feed renews each month. The waiving of the Denali Exchange Data Feed Fee for Gain Capital customers will happen automatically at the beginning of February and again for March.
[2020-01-23 15:23:02]
User879838 - Posts: 16 | Ending Date: 2020-02-24
understood !!!

thanks John
[2020-01-23 16:18:17]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
We have heard that Gain Capital has solved the market data feed problem and from what we see, this is the case.

The historical data is now active and has been cleaned up. If you are missing any data or there any data inaccuracies, follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-23 16:18:57
[2020-01-23 16:51:38]
User450179 - Posts: 105 | Ending Date: 2020-03-05
HI
I am using the Denali feed and it is grerat so far except I am not getting quotes for any symbols outisde of bonds and equity futures. I did the symbol update from server but still no change. Should i be using new symbols or are they automatically mapped? I must be making an error on my end somewhere since I seem to be the only 1 having this issue. My quote board is on my second instance of sierra.
thanks in advance
[2020-01-23 17:01:14]
User407714 - Posts: 3 | Ending Date: 2020-03-15
Thank you Sierra Chart Engineering and Customer Service for your help
[2020-01-23 17:09:34]
User879838 - Posts: 16 | Ending Date: 2020-02-24
#55 thanks for informing us !

so is it ok to use Gain feed again or are you shutting it down as you wrote at the bigining of the trade ?
[2020-01-23 19:16:50]
User708302 - Posts: 3 | Ending Date: 2020-03-03
Yes, a big thank you to Sierra Charts for working with Gain on our behalf. Adding my 2 cents that you let us stay with them going forward!
[2020-01-23 19:23:39]
User450179 - Posts: 105 | Ending Date: 2020-03-05
GAIN and s5 should have had this fixed MONDAY and today is thursday. it shows they do not care in my opinion and denali is clearly a great data source when paired with sierra chart. however i am still having symbol issues in denali? ony getting bonds and stock indexes no nymex
[2020-01-23 19:43:33]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
Should i be using new symbols or are they automatically mapped?
You use the Gain Capital symbols, they are automatically mapped. If you have a problem with a NYMEX symbol, then start a new thread about this and then tell us the exact symbol and provide us the log as explained below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
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As far as maintaining support for Gain Capital, it will remain for the time being.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2020-01-23 19:45:41
[2020-01-24 02:38:32]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
Our decision at this time regarding Gain Capital, is that we are not going to remove technical integration to it, but it is not the preferred service to use. We do not want new users added to it. And going forward providing technical support for Gain Capital users is going to be within our discretion.

Also, one thing we got reminded today about CQG, is that really CQG is unacceptable to use for multiple platforms. Because CQG charges $10 plus Exchange market data fees for each program that connects to it. So if you use Sierra Chart and jigsaw you have to pay twice for exchange fees, and $20.

Sierra Chart has solved this problem for many years now with the DTC protocol server in every installed installation of Sierra Chart:
https://www.sierrachart.com/index.php?page=doc/DTCServer.php

It is able to feed data to other applications on the desktop using the easy DTC protocol. Jigsaw and others should use this. The solution is available at this time. We have developed excellent technology including the Sierra Chart order routing service. It should not take them any more than a couple of weeks to integrate to it for basic market data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-24 03:18:46
[2020-01-24 20:26:12]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
Re post #62

>Because CQG charges $10 plus Exchange market data fees for each program that connects to it. So if you use Sierra Chart and jigsaw you have to pay twice for exchange fees, and $20.

Isn't this also the case if using Gain/OEC data feed with Gain/OEC Trader for orders, but using Sierra Chart with Denali for trading? Apologies, but this is a bit confusing. Can DTC protocol be used with Gain/OEC Trader and run orders through Gain/OEC Trader, ie., using Denali data feed and use Sierra Chart with Denali data feed as well?
[2020-01-24 23:36:47]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
Isn't this also the case if using Gain/OEC data feed with Gain/OEC Trader for orders, but using Sierra Chart with Denali for trading?
It is similar but CQG charges for each platform specifically even if it is not used with CQG within a month.

The answer is, No, to you other question. This is why you would need to use the Sierra Chart order routing service in order to avoid paying exchange fees twice. This is really due to the monopoly and tyrannical policies from the exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2020-01-25 09:34:02]
User138602 - Posts: 147 | Ending Date: 2020-03-17
If you use CQG for orderrouting, then they will charge you $10 extra JUST!!! for the ability to log into their webtrading interface (your account stats) at the same time as SC is connected to CQG. But ofc you wont have realtime data in your account window yet. Which are required for profit/loss calculation. This will cost extra.
[2020-01-25 21:01:13]
Sierra Chart Engineering - Posts: 81357 | Ending Date: 2020-06-09
One quick note here, Gain Capital has come to us, yesterday and advised that they cannot provide the streaming data feed, beyond the end of January, that we use to maintain the historical data for Gain Capital users due to exchange compliance requirements, at least not according to the existing terms.

We told them that this is not a problem, that we have an alternative but we are going to have to issue a mandatory update for all Gain Capital users in a few days.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-25 21:01:25
[2020-01-27 09:32:10]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
Hi,

I am reading contradictory messages regarding Gain Capital Support. In #2, you say that from March on, new versions of Sierra Charts will not support Gain Capital, and 3 months later, old versions of Sierra Charts will have an historic reduced to two months.

Now, in #66, you say that Gain Capital will not provide data Sierra uses for maintain historical Data for Gan capital users, but you have an alternative, and you will launch a mandatory update for Gain Capital users.

Me, and many of my customers, use Sierra Charts and Gain capital. Some of us need Eurex data, so Dinapoli data feed is not a solution for us, and CQG and Sierra datafeed make us increase the costs in a very big percentage, so they are not valid for us.

I have to give a solution to my customers, current and future ones. I prefer keeping with Sierra, and if it would be possible continue using Sierra with Gain Capital Data feed, that would be our best solution possible. But if we are going to be limited in some way, I need to know in order to search another platform.

Please, would you clarify? How will be possible to use Sierra with Gain Capital from March? Which will be the limitations?

Thanks
[2020-01-27 09:54:27]
Sierra_Chart_Engineering - Posts: 530 | Ending Date: 2020-11-26
As long as you update once we put out the mandatory update, you are not going to have any Historical Data issues or limitations. We decided not to remove support for GAIN Capital but we prefer new users are not added to it.

Do your customers just use Sierra Chart predominately or Sierra Chart along with another program, like jigsaw?

, old versions of Sierra Charts will have an historic reduced to two months.
We did not say this. What was said:
we will be removing historical data support on our servers for Gain Capital which will mean that there will only be one or two hours of historical data available from the Gain Capital system.

The data feed is called Denali.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-27 09:57:26
[2020-01-27 10:02:46]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
Sorry for the things misunderstood.

Yes, we all use Sierra along with Jigsaw Daytradr.

Denali. Right, my mistake, I don't know what I was thinking haha.

One or two hours of historical data is even worse than 2 months. If you have decided not to remove support for GAIN, I guess that the solution you refer in post #66 about historical data works for this too.

I really like Sierra Charts. I think is the best of all available in the market, and not only the best, but surpissely, the cheapest, which is not a common thing.

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