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Date/Time: Fri, 29 Mar 2024 06:38:54 +0000



Post From: Announcement Regarding Gain Capital

[2020-01-23 19:43:33]
Sierra_Chart Engineering - Posts: 13625
Should i be using new symbols or are they automatically mapped?
You use the Gain Capital symbols, they are automatically mapped. If you have a problem with a NYMEX symbol, then start a new thread about this and then tell us the exact symbol and provide us the log as explained below:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

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As far as maintaining support for Gain Capital, it will remain for the time being.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-01-23 19:45:41