Support Board

Date/Time: Fri, 26 Apr 2024 16:12:08 +0000

Post From: Announcement Regarding Gain Capital

[2020-01-20 20:48:24] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
One additional detail is the historical data for the Sierra Chart users using Gain Capital is recorded from data on our servers from the Gain Capital data feed. So when the Gain Capital data feed encounters a problem on our server it then affects the historical data and this manifests with reports of missing historical data. In this case we follow a two-step procedure. We reestablish the connection to Gain Capital which also happens automatically once a day, and then we perform a patch operation to patch any missing data. And then we instruct users to re-download the missing data. We have had problems with historical data over the last couple of days precisely because of this Gain Capital data feed issue. Now the above procedure, is something we never have to do with any other data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 06:52:03