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Direct MessagesDate/Time: Thu, 25 Apr 2024 07:33:03 +0000
Post From: Announcement Regarding Gain Capital
| [2020-01-21 15:44:46] |
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Some users are having a problem and some are not. If you just require CME data, what we can do is offer our Denali data feed which offers CME group data at least for the next two months for Gain Capital users at no cost. You can get started now with the Denali data feed at no cost for this month and then we will work out a plan for no cost for the following month or two. Instructions: Denali Exchange Data Feed Other than the cost of exchange fees. On our server which maintains historical data, we are observing a problem with the Gain Capital feed. But we reestablished the connection to Gain Capital and the issue is cleared. We are also doing additional monitoring. If you have a problem reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers ---- We said above in post #2, that in regards to pricing errors from the FAST data feed, where the problem would be, client or server, would not be clear. However, really it makes no sense this is on the Sierra Chart side. Nothing has changed on our side with the decoder and suddenly all/most Gain Capital users whether they have updated or not, have a problem. This only can be a problem on the server. It simply makes no sense this is a decoding issue on the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 15:54:57
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