Support Board

Date/Time: Thu, 25 Apr 2024 05:08:12 +0000

Post From: Announcement Regarding Gain Capital

[2020-01-21 14:08:44] Link To Thread - Link To Post [Go To First Post]
User642276 - Posts: 1
Hi Sierra, Can you get a customer service rep to handle this issue. Putting an engineer in charge of client issues dont end well. This communication is completely un-empathetic and lacking in how clients are let down. It seems your attitude is to let the feed be problematic as its 36 hours later and the problem is not resolved as yet. How about sticking to the stated aim to support the feed until March 2020 rather than this whining nonsense of poor communication. Sure, i understand you have an issue with Gain but dont throw a tantrum at us and shoving your migration option at the same time. Simply man up and support gain till march 2020 as stated and committed to and then you can be as negative as you like. I like Sierra, but i find the tone of your communication improper.