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Direct MessagesDate/Time: Fri, 26 Apr 2024 17:48:01 +0000
Post From: Announcement Regarding Gain Capital
| [2020-01-20 20:14:39] |
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Update 2020-03-23: Sierra Chart continues to support connections to Gain Capital but we are no longer providing technical help for issues you encounter when using Gain Capital. ---- Over the past month, and also today users have had problems with Gain Capital data feed. Today is January 20, 2020. As is often the case many of you users blame the problem on Sierra Chart. And our support board and account support tickets get littered with all kinds of issues about this. The issue today is the data feed would stop. Over the years regarding the Gain Capital feed, we would hear about lagging data, data errors, odd market depth issues, and the feed stopping. This has been an ongoing problem. Another major issue, is connectivity problems to Gain Capital where there are errors connecting for one reason or another. This has been a major problem for users and also a burden on Sierra Chart support. The issue is that Sierra Chart uses the Gain Capital FIX/FAST data feed. The Gain Capital software does not use this data feed. And there is no other program to our knowledge that uses this data feed. There is a malfunction with this data feed. It is very unlikely this is an issue on the Sierra Chart side. If it is an issue where the data feed stops or lags, this would point to an issue on the server side. Although as engineers, we can never know the exact cause of a problem, we cannot invest further time in this issue and when suddenly all the Gain Capital users start having problems with the feed, it means there is been some change with the input data stream. The FAST decoder within Sierra Chart, which we developed, has proven to be stable and functions properly. There is something that has changed with the input data on the Gain Capital side to cause a problem. It is not exactly known what the issue is. Or the data is just not getting sent. If there are pricing errors, where the issue could be is hard to tell because of the FAST protocol. The FAST protocol is a very complex protocol. It uses operators like the difference operator where a change in price is transmitted by only that changed amount. It is a very complex protocol. The FAST protocol was even phased out by the CME many years ago and when they did use it, they did not use these operators which are prone to a problem. Gain Capital is considered a legacy service for Sierra Chart. We are not going to be doing any further development with it. We are moving in a direction of a unified order routing and market data model. Where we route orders over the best order routing gateways which are broker neutral including direct connectivity to exchanges which we are currently working on in the case of the CME and where we obtain the data directly from exchanges or through data providers and redistribute that data through our own systems. Early last year we developed and released the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service The service has proven to be a reliable service and we continue to invest in it. We made a decision that we are going to remove Gain Capital support in newer versions of Sierra Chart released on or after March 1, 2020. Gain Capital will still be supported in older versions but sometime thereafter, we will be removing historical data support on our servers for Gain Capital which will mean that there will only be one or two hours of historical data available from the Gain Capital system. We expect this would happen 3 months thereafter. We recommend that users begin to migrate over to the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service For help and guidance with moving to this new order routing service from Gain Capital, please start an account support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets We also support Interactive Brokers. The Sierra Chart order routing service requires that you use the Denali data feed for CME market data. Although this is a 20 USD data feed per month, it is a high-quality very reliable low latency data feed. It provides up to 800 levels of market depth. What we have found is that as users move over to this order routing service, based on the clearing firm they are working with, they are able to save on commissions which pays for the cost of the data feed multiple times over. Or you could also choose to pay for Sierra Chart for one whole year and then you take advantage of the monthly price discount. And then if you decide not to continue with Sierra Chart during that year we can always cancel that package purchase and refund. But at the time of the refund you would end up paying the price per month equal to the number of months actually used. ---- To be completely clear, we are not going to be providing technical support for Gain Capital effective March 1, 2020. You can continue to use that service in an older version but there is no longer any support from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 02:05:47
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