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Direct MessagesDate/Time: Sun, 28 Apr 2024 07:17:16 +0000
changing from AMP-Rithmic data feed to Sierra's (non-professional)
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| [2019-11-01 11:21:45] |
| User912279 - Posts: 102 |
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Dear Sierra, This is to continue our discussion from 14th October on the subject. I have cancelled today my Rithmic feed in the morning (yday) as advised by AMP two weeks ago. I would like to start tomorrow (1st November) morning my Denali data feed trial please. FYI: there has been one (but only one) even of increased market volatility and that was this Wednesday (yesterday) at 16.00 EST and the Rithmic data feed has "blacked out" as usual, the same way as discussed two weeks ago. Do you arrange this or should I take steps? Best Regards, Csaba DOLHAI |
| [2019-11-01 13:30:16] |
| User912279 - Posts: 102 |
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I don't have data. Could you help me please? |
| [2019-11-01 14:55:08] |
| User912279 - Posts: 102 |
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You offered me a Trial month on 14th October, after you sent me the link to register for the Denali feed under: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* You also wrote that you "are working out the ability for AMP to offer the Denali Exchange Data Feed for use with services other than the Sierra Chart order routing service. This should be available this month." Then you asked me if I would like to run it thru my AMP account and I said yes. If I follow the above link I can only chose between the Sierra-account-funded services of SC-Order-Routing or All-Services, but not the Trial feed that we discussed. What am I missing? You wrote that you would arrange this with AMP. Remember, that I don't route my orders thru AMP or Sierra, but I have an independent Broker Account (Interactive Brokers), which is the very reason for why I could establish that there was a data delay during times of high volatility. As there is a very large amount of action in the marketplace today on the 1st November, that I already missed, I need to know if this is this going to work now. Please respond. |
| [2019-11-01 17:06:37] |
| User912279 - Posts: 102 |
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OK. I got a response from Support on SkyPe. Thank you. |
| [2019-11-02 13:50:44] |
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We can see that we activated the Denali exchange data feed on your account. And we see that you did add a credit of 25 USD for the data feed. Confirm you did receive the real-time data on Friday or if not, Sunday evening. Remember, that I don't route my orders thru AMP or Sierra, but I have an independent Broker Account (Interactive Brokers), which is the very reason for why I could establish that there was a data delay during times of high volatility. So you are not going to maintain an account at AMP? But instead Interactive Brokers?If you will be using Interactive Brokers which is necessary to authorize the CME data, you will have to start paying for your Sierra Chart account directly rather than through AMP. Let us know so we can set this up for you. This is important so there are no interruptions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-02 13:51:49
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| [2019-11-02 14:44:20] |
| User912279 - Posts: 102 |
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The data feed has been activated with the help of your colleague Raymond Matthew but only in time for market close yesterday unfortunately, as there has been no response for this thread for 24 hours. But yes, after I contacted Raymond directly thru SkyPe has been instrumental and quick. I have been using Interactive Brokers for many many years now, Sierra only for 1.5 years. The reason I have AMP is because 9f Sierra. I also understand thou that the Denali feed would cost an additional $15.75 if I maintain this new arrangement of paying Denali thru Sierra. This would be to my detriment, as thru AMP the cost is only $20+$5. If this was not the case thou, I would gladly relocate my paying arrangements directly to Sierra. Please advise me. Best Wishes, Csaba DOLHAI |
 image_2019_11_01T18_01_07_635Z.png / V - Attached On 2019-11-02 14:33:07 UTC - Size: 48.65 KB - 260 views |
| [2019-11-02 15:14:28] |
| User912279 - Posts: 102 |
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For further question please see the threads that lead to this one here: changing from AMP-Rithmic data feed to Sierra's (non-professional) and from early October on Rithmic data feed black-out suring high market volatility here: Lagging 10-30 sec on sudden market moves |
| [2019-11-02 17:13:17] |
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We apologize for the delay. Sometimes these requests take time to go through and understand. If your account is direct with Sierra Chart it does become easier for us. The Denali data feed is 25 USD a month plus the exchange fees and if you just require one of the CME group exchanges with depth, it is just 5 USD additional for the exchange fee. Refer to: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-02 17:14:20
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| [2019-11-02 18:09:34] |
| User912279 - Posts: 102 |
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Thank you for this information. So basically it would cost just $5 more to have the Delani fee thru Sierra for CME with depth. I will test thru the month the data feed during high volatility events and come back to you. |
| [2019-11-07 17:06:08] |
| User912279 - Posts: 102 |
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Dear Sirs, Success. This is to let you know that the First Test today in a volatile market situation that just happened (@12 PM EST) there was NO DELAY in data and the charts updated instantaneously. Sierra followed to the second every move I saw on my Interactive Brokers chart. Thank you. I will keep monitoring. |
| [2019-11-07 18:23:43] |
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That is good to know but if you do experience any lag, understand that there still is the potential with that with our own data feeds and that would mean you would need to reduce bandwidth: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-07 18:48:50] |
| User912279 - Posts: 102 |
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Good point. Thank you for the reminder. I'll keep it in mind when needed. Meanwhile, I would like to ask a question about Sierra's capabilities: I always wondered how Sierra can use so little resources of my average computer's capabilities. It only uses about 1.3 GB memory and 25% of my 3.5GHz quad-core CPU. Is it possible to use more, in order to help Sierra? Thank you. Meanwhile I 'll keep monitoring the new Denali feed. All the best, |
| [2019-11-07 20:35:44] |
| User912279 - Posts: 102 |
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Another test today at 12:43 EST proved a success: no Delay in the charts. I would like to add that this is a heavy Chartbook, loaded with ES and related charts, but it worked flawlessly during today's two volatility spikes. |
| Sierra-ES-chartbook.jpg / V - Attached On 2019-11-07 20:35:36 UTC - Size: 2.54 MB - 275 views |
| [2019-11-07 20:37:30] |
| User912279 - Posts: 102 |
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Correction: the time of the 2nd volatility spike was @14.43 EST.
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| [2019-11-12 11:51:36] |
| User912279 - Posts: 102 |
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Dear Sirs, You must have missed my question earlier about Sierra's uses of computer resources, which I think are very relevant to the point you raised about potential chart delays in the future, I might still experience despite of having switched to the new Denali data feed that has proven itself twice last Thursday (12EST & 14.43 EST) and on Friday as well (by the way). |
| [2019-11-12 23:55:00] |
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Is it possible to use more, in order to help Sierra? No, we did not miss the question. This would not help.
Thank you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-18 20:50:55] |
| User912279 - Posts: 102 |
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Dear Sierra, I have decided to stay with the Denali feed and after discussing it with your colleague Raymond Matthew I request you to set up the CME with Market Depth for nonprofessional Trading accounts for 5.25 USD / month as of December. I would like to continue paying for my Sierra subscription thou with my AMP account for another few months, until I used up the balance there. (Remember I only established an AMP account and a Rithmic sibscription last year to be able to have Sierra data feed). Please confirm, so that I can top up my Sierra account with the $25+ $5.25 then. Thank you, Csaba DOLHAI |
| [2019-11-20 23:09:12] |
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Yes your Denali Exchange Data Feed is currently set to only have this exchange renew next month: CME with Market Depth for nonprofessional Trading accounts (5.25 USD) per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-20 23:09:32
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| [2019-12-01 23:27:30] |
| User912279 - Posts: 102 |
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My Denali feed doesn't work now on the 1st December. I have been logged in with Sierra for many hours, and still the Control Panel say I should connect to my Trading Account to get the Data. Please also see our correspondence above in this thread from the 2nd November. Please see screenshot attached. Can you please fix this and explain ASAP? Date Time Of Last Edit: 2019-12-01 23:32:42
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| Screenshot_20191202-001552.png / V - Attached On 2019-12-01 23:27:07 UTC - Size: 295.04 KB - 271 views |
| [2019-12-02 04:41:38] |
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Within Sierra Chart what is Global Settings >> Data/Trade Service Settings >> Service set to? Do you have a funded trading account with AMP? Is this set up through Rithmic or CQG or what? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-02 10:20:24] |
| User912279 - Posts: 102 |
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Denali. See picture attached. My AMP account always served the purpose of having a Data Feed (as described in our correspondence above see November 2nd). It's current balance is $75, which is to be used for paying for Sierra Package 5, as also discussed in the correspondence above. My trading account is as before with Interactive Brokers (see correspondence above). Are you saying now that thus my Denali feed won't work? Date Time Of Last Edit: 2019-12-02 10:40:57
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| Data-Trade-Settings.png / V - Attached On 2019-12-02 10:19:43 UTC - Size: 21.72 KB - 281 views |
| [2019-12-02 12:57:10] |
| User912279 - Posts: 102 |
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Despite all the preparation thru October the 1st November I did not have any data feed all thru that day, which turned out to be a very active day I had to miss. I would like to avoid the same happening now with the start of December. Now there is only an hour left till market open. Can you activate the feed please? |
| [2019-12-02 13:04:31] |
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The problem is you are using a Sierra Chart account through AMP but then you say you have a live funded account through Interactive Brokers but the Sierra Chart account you have cannot connect to Interactive Brokers. So you do not have an account set up through either CQG, Rithmic or the Sierra Chart order routing service? But even in these cases, that account needs to be through AMP. You have to connect to a live account to authorize CME data as explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges The only way we can solve this is to remove your Sierra Chart account association from AMP. And then you have to connect it to Interactive Brokers. But then you need to start paying for it directly after December. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-02 13:06:35
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| [2019-12-02 13:25:30] |
| User912279 - Posts: 102 |
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So, can I pay for my Sierra account thru Interactive Brokers? Can you initiate these steps so that I have data connection as soon as possible please. |
| [2019-12-02 13:29:32] |
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No you cannot pay for Sierra Chart through Interactive Brokers. You need to contact AMP now and tell them that you do not want to pay for Sierra Chart through them. This is essential otherwise you are going to continue to get billed. And you have to start paying next month for Sierra Chart directly. We have removed your Sierra Chart account from being associated with AMP. You now need to connect it to Interactive Brokers as explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees (Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-02 13:30:01
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