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Direct MessagesDate/Time: Thu, 18 Apr 2024 19:51:28 +0000
changing from AMP-Rithmic data feed to Sierra's (non-professional)
View Count: 1068
| [2019-10-14 11:17:16] |
| User912279 - Posts: 102 |
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Referring to our conversation last Friday about chart delays during high volatility that do not affect alerts or execution I decided to try Sierra's new data feed with the 500 depth on DOM for the month of November. I would like to know what you need from me in order to be make the switch with the beginning of next month and I hope this way help exclude any other factor that may cause these recurring delays during volatility. Thank you. |
| [2019-10-14 11:46:27] |
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Did you want to pay through your AMP account or pay directly to Sierra Chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-14 11:56:43] |
| User912279 - Posts: 102 |
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Yes, I prefer thru my AMP account. I am non-professional and my AMP account is funded. I would like to avoid double payment for the monthly fees,and that is why I suggested changing with the end of October. Thank you. |
| [2019-10-14 12:02:17] |
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Ok, therefore we will get this arranged with AMP for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-14 12:07:43] |
| User912279 - Posts: 102 |
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Thank you. I hope this will contribute to analysis of this issue. |
| [2019-10-14 12:19:01] |
| SC Support - Posts: 1789 |
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Hi, we will email you directly regarding this set-up, also we are available to speak.
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| [2019-10-14 17:08:58] |
| SC Support - Posts: 1789 |
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We spoke to the client and he is going to do a Denali Demo starting on the first day of November.
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| [2019-10-31 21:15:27] |
| User912279 - Posts: 102 |
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Dear Sierra, I have cancelled today my Rithmic feed in the morning as advised by AMP two weeks ago. I would like to start tomorrow morning my Denali data feed trial please. FYI: there has been one (but only one) even of increased market volatility and that was this Wednesday (yesterday) at 16.00 EST and the Rithmic data feed has "blacked out" as usual, the same way as discussed two weeks ago. |
| [2019-11-01 14:55:45] |
| User912279 - Posts: 102 |
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You offered me a Trial month on 14th October, after you sent me the link to register for the Denali feed under: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* You also wrote that you "are working out the ability for AMP to offer the Denali Exchange Data Feed for use with services other than the Sierra Chart order routing service. This should be available this month." Then you asked me if I would like to run it thru my AMP account and I said yes. If I follow the above link I can only chose between the Sierra-account-funded services of SC-Order-Routing or All-Services, but not the Trial feed that we discussed. What am I missing? You wrote that you would arrange this with AMP. Remember, that I don't route my orders thru AMP or Sierra, but I have an independent Broker Account (Interactive Brokers), which is the very reason for why I could establish that there was a data delay during times of high volatility. As there is a very large amount of action in the marketplace today on the 1st November, that I already missed, I need to know if this is this going to work now. Please respond. |
| [2019-11-01 17:06:25] |
| User912279 - Posts: 102 |
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OK. I got a response from Support on SkyPe. Thank you. |
| [2019-11-01 18:31:38] |
| SC Support - Posts: 1789 |
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Thank you for your time on skype today, regarding our conversation see below. Denali Exchange Data Feed set-up instructions: Denali Exchange Data Feed: *Setup Instructions: Sierra Chart Software Instructions* |
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