Support Board
Date/Time: Sun, 11 Oct 2026 23:56:27 +0000
programmation
View Count: 800
| [2026-08-27 18:49:22] |
| User740755 - Posts: 25 |
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Bonjours, j'ai un problème avec le nas,dax,sp500. les fenêtres sont toute blanche et aucun bougie et autre. Est ce que quelqu'un peut me renseigné quoi faire. |
| [2026-08-27 18:50:23] |
| John - SC Support - Posts: 48169 |
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From Google Translate: Hello,
I'm having a problem with the Nasdaq, DAX, and S&P 500. The windows are completely blank—no candlesticks or anything else. Could someone let me know what to do? Please go through the items at the following link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-27 19:31:38] |
| User740755 - Posts: 25 |
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j'aimerais avoir quelqu'un qui peut m'aider pour le problème. Est ce que une personne peut venir dans mon ordinateur pour voir le problème. Merci |
| [2026-08-27 19:50:43] |
| John - SC Support - Posts: 48169 |
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From Google Translate: I'd like someone to help me with this problem.
Could someone access my computer to take a look at the issue? Thank you That is not something we do. We do all our support through this Support Board. If you want one-on-one help, then we recommend contacting one of the people at the following link: Sierra Chart Personal Assistance If you want us to continue to help, then we need to know if you have gone through the items at the link we gave? If you have and you are still having an issue, then we need to see an image of your chart, even if it is blank, by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And also get us your Message Log for a single symbol by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-28 12:37:18] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1787920540321.png je vous envoie une image |
| [2026-08-28 13:03:32] |
| User135243 - Posts: 322 |
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you should try to use the correct symbol, you try to watch the NQ that expired last December, the current symbol is NQU6 (Rithmic) or NQU26 (Denali)
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| [2026-08-28 15:18:00] |
| John - SC Support - Posts: 48169 |
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User135243 is correct that you are trying to open a chart for an old contract. But the real issue is that you are trying to open a chart using a Rithmic formatted symbol when it looks like you are connected to "SC Data". That is why you are getting the particular message about symbol settings not being found. Each service has their own symbology. For instance, for the Z 2026 contract for NQ, the symbol you need to enter when you are connected to "SC Data" is "NQZ26-CME". But if you are connected to Rithmic, then it is "NQZ6.CME". And so on for other services. With your Chartbooks open, select "Edit >> Translate Symbols to Current Service" to change the symbols in your charts to be what is needed for the current selected service you are using. Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service When you open a new chart, it is always best to use the "File >> Find Symbol" window. When you do this, the symbols will be displayed properly for the particular service you are connected to. And if you do change services - then after you select OK to close the "Data/Trade Service Settings Window", you are prompted to update the symbols. You should answer "Yes" to this query. If you happen to forget, or open a different chartbook later, then use the "Edit >> Translate Symbols to Current Service" option. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-28 15:20:33
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| [2026-08-28 17:47:31] |
| User740755 - Posts: 25 |
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Bonjours j'aimerais avois une personne qui peut corrigé mon problème sur mon ordinateur. la personne devra rentré dans mon ordinateur. merci |
| [2026-08-28 18:10:07] |
| John - SC Support - Posts: 48169 |
|
From Google Translate: Hello,
I would like someone to fix a problem with my computer. The person would need to access my computer remotely. Thank you. If this is actually a computer issue and not something directly related to Sierra Chart, then we can not help you. You would need to contact a person or company that fixes computers. If this is Sierra Chart related, then as we stated previously, if you want remote help, you would need to contact one of the people at the following link: Sierra Chart Personal Assistance If you want us to help you, then we need to know what the problem is and we will work with you through this Support Board to fix the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-29 12:49:51] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788007610510.png bonjours, je vient de prendre une capture d'écran. Comment en fait pour reconnecté la page. merci |
| [2026-08-31 13:49:58] |
| John - SC Support - Posts: 48169 |
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Is this just an issue with one chart or with all your charts? What is the symbol of that chart as it entered in "Chart >> Chart Settings >> Symbol >> Symbol"? What is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-31 16:32:38] |
| User740755 - Posts: 25 |
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1- toute mets graphique(sp500-DAX) 2-ESU26-cme 3-SC DATA |
| [2026-08-31 18:18:36] |
| John - SC Support - Posts: 48169 |
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Everything about your account is fine, so you should not be having no data showing. Please do the following for us to open a new chart and let us know if this shows everything properly or if it is also blank: - Select "File >> Close All Chartbooks". - Select "File >> Find Symbol" - In the "Selected Symbol" field enter "ESU26-CME". - Select the "Open Intraday Chart" button. - Select the "Close" button to close the Find Symbol window. Let us know what you see. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-31 18:33:16] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788201164355.png un écran noir |
| [2026-08-31 21:18:34] |
| John - SC Support - Posts: 48169 |
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With that same setup that you did for us from post #13 where you got just the black screen. Please get us an image of your entire Sierra Chart window. We need to see the menu and title bar as well as the chart that you have open. You can do this by selecting "Edit >> Screen Images >> Upload Main Window Image" and then pasting that link like you did last time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-01 16:37:07] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788280495399.png Comment on fait pour changer les mois sur le graphique. Présentement je suis le 2025-12-19 merci |
| [2026-09-01 16:43:59] |
| John - SC Support - Posts: 48169 |
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The symbol for that chart is "NQZ25-CME". So you are looking at the December 2025 contract. You need to change the symbol for that chart to be the current front month and year, which is the U (September) 2026. So the symbol would be NQU26-CME. Refer to the following for how to change the symbol for a chart: Changing the Symbol of a Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-02 14:29:44] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788359076902.png Bonjours je vient d'ouvrier le graphique est il na rien. Hier j'ai fait les change des symbole et il fonctionné et aujourd'hui plus rien. Comment rétablir le graphique. merci |
| [2026-09-02 14:34:50] |
| John - SC Support - Posts: 48169 |
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Is this the same chartbook? Keep in mind that the system has an option to autoamtically open certain chartbooks. By default, this is set to automatically open the "Example Chartbook" that we send with the initial software. So this may not be the chartbook that you were working from. Refer to the following and the item below it: General Settings Window: Open Files On Startup (Global Settings >> General Settings >> General >> Startup) If the above is not the solution, then we need to see the entire Sierra Chart window. Select "Edit >> Screen Images >> Upload Main Window Image" and then get us that link. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-02 17:15:06] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788369217565.png https://www.sierrachart.com/image.php?Image=1788369256597.png je vous envoie les image. |
| [2026-09-02 18:02:26] |
| John - SC Support - Posts: 48169 |
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We need to see your entire Sierra Chart Main Window. The images you supply are cut off. Offhand, it looks like you are spreading your window over multiple monitors. If this is the case, then we need you to move the window to a single monitor and then get an image. Or, use the Windows Snipping Tool to get us an image (or any third party tool that you prefer to generate an image). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-02 20:05:03] |
| User740755 - Posts: 25 |
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https://www.sierrachart.com/image.php?Image=1788379478968.png
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| [2026-09-02 21:24:16] |
| John - SC Support - Posts: 48169 |
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Please let us know if what you see in the iamge you provided in Post #22 is the entire Sierra Chart window. It does not make any sense if this is the entire window, as there is no information in the title bar at all. There should be some information in there. Is the Sierra Chart window moved off the side of the Monitor? Is there something else occurring? Do you not see any of the menu commands in your main Sierra Chart window (i.e. File, Edit, Chart, etc.)? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-02 22:47:54] |
| User740755 - Posts: 25 |
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oui il a un problème ,parce que se matin toute mais graphique fonctionné parfaitement et puis en avant midi mes graphique je n'avait plus aucun graphique.je voir ma barre de fichier,edition,graphique. je voir aussi la barre sur le coté gauche. Toute mets graphique de nasdac,sp500,dax sont disparue. J'aimerais savoir ces quoi le problème. Mardi toute fonctionné parfait. merci |
| [2026-09-03 13:23:30] |
| User740755 - Posts: 25 |
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oui il a un problème ,parce que se matin toute mais graphique fonctionné parfaitement et puis en avant midi mes graphique je n'avait plus aucun graphique.je voir ma barre de fichier,edition,graphique. je voir aussi la barre sur le coté gauche. Toute mets graphique de nasdac,sp500,dax sont disparue. J'aimerais savoir ces quoi le problème. Mardi toute fonctionné parfait. merci |
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