Support Board
Date/Time: Thu, 27 Aug 2026 22:05:13 +0000
Post From: programmation
| [2026-08-27 19:50:43] |
| John - SC Support - Posts: 47683 |
|
From Google Translate: I'd like someone to help me with this problem.
Could someone access my computer to take a look at the issue? Thank you That is not something we do. We do all our support through this Support Board. If you want one-on-one help, then we recommend contacting one of the people at the following link: Sierra Chart Personal Assistance If you want us to continue to help, then we need to know if you have gone through the items at the link we gave? If you have and you are still having an issue, then we need to see an image of your chart, even if it is blank, by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And also get us your Message Log for a single symbol by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |