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Encountered invalid field code (0) while reading chartbook file: C:\GreenChart\Data\EURUSD Intra

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[2014-09-30 01:18:49] #1 [Go To First Post]
GCAdmin - Posts: 35
We had a user that updated his charts last week from 1187 to 1192 and when he opened them back up he was not able to get to any of his chart books. The error at the bottom of the log just kept popping up. We removed his current software and redownloaded and then helped set up his custom chart books and as of tonight everything is working just fine. Why would this happen and what could we do if we have other users run into this issue in the future? Software version: 1192 \| 2014-09-29 18:56:22 Enabled for: Advanced Features. \| 2014-09-29 18:56:22 Enabled for: Sierra Chart Historical Data Service. \| 2014-09-29 18:56:22 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-09-29 18:56:22 Active service: SC Forex Data (FXCM) \| 2014-09-29 18:56:22 Time Zone: +00:00:00 (UTC+00) \| 2014-09-29 18:56:22 2014-09-29 12:56:22 Local computer clock time \| 2014-09-29 18:56:22 2014-09-29 18:56:22 GMT time \| 2014-09-29 18:56:22 2014-09-29 18:56:22 Time zone adjusted time \| 2014-09-29 18:56:22 Time difference to server time: 11 seconds. \| 2014-09-29 18:56:22 Program path: C:\GreenChart\ \| 2014-09-29 18:56:22 Data Files path: C:\GreenChart\Data\ \| 2014-09-29 18:56:22 OS Version Number: 6.0 \| 2014-09-29 18:56:22 Checking for new symbol settings for fxcm \| 2014-09-29 18:56:22 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-09-29 18:56:23 HTTP connection to www.sierrachart.com:80 (1000) \| Connected. \| 2014-09-29 18:56:23 Symbol settings are up-to-date for fxcm \| 2014-09-29 18:56:24 SC Forex Data (FXCM) \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2014-09-29 18:56:28 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-09-29 18:56:29 Socket (1572) \| Connected. \| 2014-09-29 18:56:29 SC Forex Data (FXCM) \| Connected to server. \| 2014-09-29 18:56:29 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-09-29 18:56:29 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-09-29 18:56:29 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-09-29 18:56:29 SC Forex Data (FXCM) \| Successfully connected. \| 2014-09-29 18:56:29 HTTP connection to www.sierrachart.com:80 (1000) \| Closed. No error. \| 2014-09-29 18:56:34 HTTP connection to www.sierrachart.com:80 (1000) \| Shutdown and closed. \| 2014-09-29 18:56:34 Encountered invalid field code (0) while reading chartbook file: C:\GreenChart\Data\EURUSD Intra Live Datapapertrade.cht \| 2014-09-29 18:56:43 *

[2014-09-30 04:46:00] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There was one version of Sierra Chart, which caused a problem with Chartbooks causing them to become corrupted. This issue was fixed. The issue was not with 1192 but an earlier version which damaged a Chartbook. That version was locked out. Any user affected by this will need to use the most recent Chartbook backup. Here is the documentation to access those backup Chartbooks: https://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-30 06:11:28] #3 [Go To First Post]
ganz - Posts: 1048
SC Support Check the main page http://www.sierrachart.com/ Current Version: 1198 (Sep 30, 2014) Pre-release: 1196 (Se8 30, 2014)

[2014-09-30 11:18:12] #4 [Go To First Post]
ganz - Posts: 1048
SC Support Pre-Release - Version 1198 (Se8 30, 2014) Release - Version 1198 (Sep 30, 2014) List of older versions

[2014-09-30 12:29:45] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This has been corrected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-05 10:00:14] #6 [Go To First Post]
User92899 - Posts: 72
Hi I have a user who has the same issue. I have had him update to 1198 and then reinstall everything - he is now on 1199. But gets this error and no charts in the chartbook. Any thoughts? Here's his log: (sorry about the format, that's how it arrived) Software version: 1199 \| 2014-10-05 08:30:46 Usage end date: 2014-11-01 \| 2014-10-05 08:30:46 Enabled for: Advanced Features. \| 2014-10-05 08:30:46 Enabled for: Advanced Features 2. \| 2014-10-05 08:30:46 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-05 08:30:46 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-05 08:30:46 Active service: SC Forex Data (FXCM) \| 2014-10-05 08:30:46 Time Zone: +00:00:00 (UTC+00) \| 2014-10-05 08:30:46 2014-10-05 09:30:46 Local computer clock time \| 2014-10-05 08:30:46 2014-10-05 08:30:46 GMT time \| 2014-10-05 08:30:46 2014-10-05 08:30:46 Time zone adjusted time \| 2014-10-05 08:30:46 Time difference to server time: 8 seconds. \| 2014-10-05 08:30:46 Program path: C:\SierraChart\ \| 2014-10-05 08:30:46 Data Files path: C:\SierraChart\Data\ \| 2014-10-05 08:30:46 OS Version Number: 6.2 \| 2014-10-05 08:30:46 Checking for new symbol settings for fxcm \| 2014-10-05 08:30:46 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-10-05 08:30:46 HTTP connection to www.sierrachart.com:80 (1372) \| Connected. \| 2014-10-05 08:30:46 Symbol settings are up-to-date for fxcm \| 2014-10-05 08:30:47 SC Forex Data (FXCM) \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2014-10-05 08:30:51 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-05 08:30:51 Socket (2020) \| Connected. \| 2014-10-05 08:30:52 SC Forex Data (FXCM) \| Connected to server. \| 2014-10-05 08:30:52 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-10-05 08:30:52 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-10-05 08:30:52 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-05 08:30:52 SC Forex Data (FXCM) \| Successfully connected. \| 2014-10-05 08:30:52 HTTP connection to www.sierrachart.com:80 (1372) \| Closed. No error. \| 2014-10-05 08:30:57 HTTP connection to www.sierrachart.com:80 (1372) \| Shutdown and closed. \| 2014-10-05 08:30:57 Encountered invalid field code (0) while reading chartbook file: C:\SierraChart\Data\ProjectX.cht \| 2014-10-05 08:31:05 *

[2014-10-05 18:15:33] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is no need to reinstall. You will need to use a backup Chartbook as explained here: https://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-09 08:24:59] #8 [Go To First Post]
User92899 - Posts: 72
I have had a second incidence of this - is there anything that's changed recently in SC that might have affected our chartbooks this way? I can get our developer to have a look and see if there is something that needs changing. I have yet to hear back from either user if the backup chartbook fix works, but I'd rather find a way to not have the issue coming up.

[2014-10-09 08:59:51] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Privately attached the Chartbook here so we can test it. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Also, what version of Sierra Chart are the users running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-09 11:16:59] #10 [Go To First Post]
User92899 - Posts: 72
Hopefully that's attached? The first instance the user was on 1198 then updated to 1199. I don't have info on the 2nd instance yet. Thanks. Date Time Of Last Edit: 2014-10-14 09:34:19


Private File Private File

[2014-10-09 18:09:34] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We opened this Chartbook and did not encounter a read error. We saved it, closed it and opened it again and still did not encounter a read error. Users may be running a version which had a problem reading Chartbooks. Just make sure they are on version 1199 and everything should be fine. However 1198 should be fine as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-10 06:08:54] #12 [Go To First Post]
User92899 - Posts: 72
Thanks - but these are new users who downloaded Sierra within the last week, so they would be on 1198 as a minimum. I think there is something else going on, but I have no idea what. They register with us, then download Sierra with access to our chartbook. Then when trying to open the chartbook, receive this error. I cannot replicate the problem so don't know how to resolve it.

[2014-10-10 07:19:43] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK, when someone has the problem, do not have them do anything and we want you to contact us through an Account Support Ticket and give us their name, telephone number and email address and we will get in touch with them: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-14 09:22:06] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Move to top. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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