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Need live help changing to Teton Data Feed.

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[2022-05-30 15:26:00] #1 [Go To First Post]
User251013 - Posts: 11
Hello, I have spent countless hours reviewing the Self Help documentation and cannot find the information I need. The options that I have tried are not reflected in the documentation so I am sure the answer is simple and I have missed something. I am attempting to change to the Teton data feed from CQG so that I can chart trade (simulated or live) using an OCO Simple Bracket Order. I have downloaded SC 2394 and my broker (AMP Futures) is not listed in the Clearing Firms. I see several options and know that AMP is coming in June, but I get no error message and the Robohelp documentation does not match the options I see in my live account. Please help, Pat

[2022-05-31 16:25:20] #2 [Go To First Post]
John - SC Support - Posts: 31159
AMP does not currently support the Teton Order Routing Service. Therefore, you can not use this service with your AMP account. If you stay with AMP, then you will need to wait for them to support this service. In the meantime, you would need to continue to use CQG for your order routing. Refer to the following for how to connect to your CQG accont: CQG Trading Platform Service: Setup Instructions The one change that you will have to make at this time, however, is that you will need to get your data from our Denali Exchange Data Feed for the CME Group and/or EUREX data, as we are no longer accepting CQG data into the system for these exchanges. Refer to the Setup Instructions for the CME Group data at the following link: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-27 17:09:24] #3 [Go To First Post]
User251013 - Posts: 11
Hello, I am very frustrated here. I have loved Sierra for many years, but am fed up with the lack of co-ordination and communication between Sierra and the rest of the trading world (Brokers, Data Feed providers, etc.). I have attempted to do my best to follow all instructions in the Robohelp files to no avail. I have a receipt for CQG as well as Denali for the current month to renew my data subscription and I still cannot get data or trade live. I want to trade ES and NQ on the chart with Chart Trading so that I can easily adjust targets and stops and use the DOM for entry. I have read about the Windows 10 need to upgrade the Service Package and the need for changes, but I am at the end of my Sierra rope. I need either a Real person that can talk me through everything to resolve the issue or a simple Step 1, 2, 3 set of instructions without having to sort through pages and pages of information consisting of mainly run-on sentences. I'm trying to be NICE, but you need to understand and make it easier for your customers. Pat

[2022-06-27 17:36:49] #4 [Go To First Post]
John - SC Support - Posts: 31159
You have not paid for any Denali data at this point. Do you want the data from our Denali Exchange Data Feed or from CQG? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-27 19:36:59] #5 [Go To First Post]
User251013 - Posts: 11
CQG - Note: This is not a new charge. This is a reminder that at 2022-06-17 13:06:38 UTC, you have made a payment to Sierra Chart. This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2022-06-17 13:06:38 UTC Account Name: AC79348 Name: AMP Trading Amount Paid: 23.00 USD Payment Processor: Stripe Transaction/Order ID: cs_live_a1SexK7MEyYHxgVKFVOhaGrNdTDgUHMOnWdfD9U77MtBukQbc9kDtExoJF Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! If you have any question or issue with this payment, contact us through an Account Support Ticket (link below). Do not initiate a chargeback. There are fees associated with chargebacks which may be billed directly to your Sierra Chart account. For questions about this payment reply to this email or fill out an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Note: Currency conversion or international transaction fees charged by your card provider are not included in the amount billed above. Denali/Other - Note: This is not a new charge. This is a reminder that at 2022-06-20 12:57:22 UTC, you have made a payment to Sierra Chart. This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2022-06-20 12:57:22 UTC Account Name: AC79348 Name: Pat AMP Trading Amount Paid: 36.00 USD Payment Processor: Stripe Transaction/Order ID: cs_live_a17jIvTxthsJ75NfxJVGYA8CUcZfq2nANufsOu294UnFcKCU5NCnl8K4xN Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! If you have any question or issue with this payment, contact us through an Account Support Ticket (link below). Do not initiate a chargeback. There are fees associated with chargebacks which may be billed directly to your Sierra Chart account. For questions about this payment reply to this email or fill out an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Note: Currency conversion or international transaction fees charged by your card provider are not included in the amount billed above. Thank you for your help, Pat

[2022-06-27 20:04:57] #6 [Go To First Post]
John - SC Support - Posts: 31159
In order to get the data from CQG, you will need to downgrade your software to version 2393. With release 2394 and higher we are no longer allowing data from CQG for the CME Group and EUREX into Sierra Chart. Follow these instructions to downgrade your software: Software Download: Full Control Rollback Procedure The charges you show above are for your Sierra Chart Package. You need to be on package 10 or higher in order to make any external connections or get real-time data. Therefore, you need to stay on Package 10, as you are now. But you did not pay for any Denali Exchange Fees. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-27 20:10:32] #7 [Go To First Post]
User251013 - Posts: 11
I would like the data feed that supports chart trading and will allow me to easily move targets and stops on the chart for the least possible expense. Thanks, Pat

[2022-06-27 20:32:20] #8 [Go To First Post]
John - SC Support - Posts: 31159
In that case, you should use our Denali Exchange Data Feed. Do you need Market Depth data or not? And do you want data for the Entire CME Group, or is it enough to get the ES and NQ as you mentioned above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-27 20:49:25] #9 [Go To First Post]
User251013 - Posts: 11
Does AMP offer Denali? A Manager told me this morning they have not made a decision on it yet. I only need ES and NQ and use the price ladder for entry and attached orders. I do not look at Market Depth Level 2 data, Volume / Market Profile, or Order Depth, etc. I manually draw 2 Fibs and use a Polynominal Regression Channel on 3 or 4 time frame charts including 4hr, 60M, 450T, and a 10-1-1 Flex Renko with a Slow Stochastic. Thanks, Pat

[2022-06-27 21:03:00] #10 [Go To First Post]
John - SC Support - Posts: 31159
AMP does not support our Teton Order Routing Service. Denali is our data feed, which does not have a dependency on AMP, except for the need to connect to a live, funded, futures trading account in order to get the data a the non-professional rate. You do not have an issue with this, since you are using CQG for your order routing. What you need is package 10 with the CME non-professional top-of-book exchange. You are already on package 10, so you are all set there. You just need to do the following to get your data setup: - Fill out the two real-time exchange agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Be sure you enter CQG for your FCM and include your account number where specified, and then mark yourself as a Non-Professional. - Once the agreements are accepted (please wait for them to be accepted) then activate the CME non-professional top-of-book exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-29 13:37:40] #11 [Go To First Post]
User251013 - Posts: 11
Per the following, I have not received credit for my Denali payment. I just added the Nasdaq and should only be charged $16.00 for the two remaining days of June. Both of my brokers (Infinity Futures and AMP Trading) are pretty fed up with this lack of transparency and consider your new business approach as "playing games". I have been a staunch supporter of Sierra for many years (since probably '97) and I am ready to jump ship. Support is not available at the Broker Level and there seems to be a hostile attitude from the "engineers". This is not a suitable approach to retain customers and business experience proves that it takes 5 times the money and time to gain new customers. Don't alienate the customers you have now! -Notice: Your Services Balance of 20.20 USD is too low to cover next months fee of 52 USD for your account. Which includes 16 USD for the Denali Exchange Data Feed (Activate/Deactivate Denali Exchange Data Feed Features). For a complete list of recurring services, refer to this page. You will need to make a payment of 32 USD. - 2022-06-13: IMPORTANT NOTICE: If you are not able to connect to CQG, Interactive Brokers, Rithmic, IQ Feed, or LMAX, then you need to change to Service Package 10 or higher. For complete details and a free evaluation of these packages, refer to this Support Board Posting. - 2022-05-19: Important Updated Notice. Refer to the changes related to Service Packages: Service Package Changes \| Discontinued External Services \| Reducing Overall Costs Posting has been updated with information here. - 2022-05-16: Support for market data direct from CQG for CME Group and EUREX data is not supported in versions 2394 or higher. For details, refer to: Version 2394. This does not affect Trading. For market data for these exchanges, the Denali Exchange Data Feed is required. - 2022-05-11: FTX Crypto currency exchange market data is now available. Symbols can be found through File >> Find Symbol >> FTX Crypto when using SC Data - All Services. - 2022-04-10: Information about the New Chart Settings Windows. - 2022-03-01: Fully independent and zero transaction fee Teton Order Routing Service now available! For complete details refer to, Teton Order Routing Service. - Date 2022-02-23: Important information about historical tick data for CME and EUREX exchanges relating to CQG provided historical tick data: Version 2351. - Date 2022-02-01: New NASDAQ TotalView data feed available for entire Sierra Chart user base. Provides Realtime and delayed data for NASDAQ/NYSE/AMEX stocks. - Notice: Upcoming changes starting January 1, 2021, regarding historical Intraday and Daily data affecting CQG, Interactive Brokers. Your material states Denali and Teton as efficient low cost alternatives to CQG, yet for me, these services are either not available or the total cost is more expensive. It is frustrating enough to read your Robohelp files with run-on sentences and a lack of screen captures, but enough is enough. I realize that most small businesses cannot afford to hire Instructional Designers, but if you want to retain customers and expand your business you will reconsider cutting out support at the Broker level. Pat Hair

[2022-06-29 15:16:42] #12 [Go To First Post]
John - SC Support - Posts: 31159
The NASDAQ data feed is enabled and available. Make sure you enter your symbols with the suffix "-NQTV" in order to get the data from the NASDAQ TotalView feed. For example, for IBM, you would enter the symbol IBM-NQTV. You were charged $16.00 for the NASDAQ TotalView data feed. The reason you are being told that you need to have $52.00 in your account is because you have a $16.00 charge coming on July 1, 2022 for the NASDAQ TotalView exchange (exchange fees renew on the first day of each month). And then you have a $36.00 charge coming on July 10, 2022 for your Usage Time (Package 10 for 1 month). You have not setup any data for the CME Group. If you want to get that data from us, then you will need to follow these instructions: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges If you are having a specific problem, please let us know what it is and we will help you with the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-29 15:34:23] #13 [Go To First Post]
User251013 - Posts: 11
I want to trade the Index, not individual stocks. What is the symbol for the NQ Index? Thank you, Pat

[2022-06-29 17:31:11] #14 [Go To First Post]
User251013 - Posts: 11
AMP Trading has not made a decision yet on Sierra Chart/Teton/Denali. In the meantime, I cannot Trade LIVE the NQ or ES Index Futures (Intraday) in the CME Group. I have Service Package 10, version 2393. The following results occur with selected Data/Trade Service Settings: CQG WebAPI (trading)- price does not move at all SC Data All Services (data) - allows simulated trading only I do not wish to change Brokers to find one that accepts Sierra Charts. If I have to learn another charting package, it is safe to assume I will never return. Pat Hair

[2022-06-30 13:14:48] #15 [Go To First Post]
John - SC Support - Posts: 31159
First, please confirm that you do not want the NASDAQ TotalView exchange active - this has data for U.S. Stocks. We will deactivate this for you if you do not want it, and we will want to take care of that today for you so you are not charged again for the exchange tomorrow (July 1, 2022), as the exchanges renew on the first day of each month. Second, with your system connected to CQG, we need to see your Message Log to determine why you are not getting the CQG data. Or, if you want to get the data for the ES and NQ, then you need to go through the Setup Instructions for the CME Group data. For the CQG data, please follow these quoted instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. If you want data from our Denali Exchange Data Feed, then follow the instructions at the following link: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-30 14:24:50] #16 [Go To First Post]
User251013 - Posts: 11
John, Thank you for your patience and understanding my frustration. I Do NOT want the NASDAQ TotalView exchange active. I only need intraday NQ and ES indexes on the CME Exchange. I have requested a Datafeed change with AMP and will forward the Message Log when they inform me this action is complete. Thank you again, Pat Hair

[2022-06-30 15:08:54] #17 [Go To First Post]
User251013 - Posts: 11
Cleared Message Log for Symbol F.US.ENQU22: Price has not moved since 17th of June. Several years ago, the account was moved from Infinity Futures (Transact) to AMP Trading when Sierra and Infinity parted ways. Thanks, Pat Software version: 2393 64-bit \| 2022-06-30 10:51:35.700 Primary Thread ID: 28676 \| 2022-06-30 10:51:35.700 Usage end date: 2022-07-10 \| 2022-06-30 10:51:35.700 Enabled for: Sierra Chart Historical Data Service. \| 2022-06-30 10:51:35.700 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-06-30 10:51:35.700 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-06-30 10:51:35.700 Enabled for exchange2: fairx_exchange.data \| 2022-06-30 10:51:35.700 Enabled for exchange2: NASDAQ US stock data \| 2022-06-30 10:51:35.700 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-06-30 10:51:35.700 Current selected Data/Trading service: CQG WebAPI \| 2022-06-30 10:51:35.700 Custom symbol settings values: disabled \| 2022-06-30 10:51:35.700 Chart Update Interval: 40 \| 2022-06-30 10:51:35.700 Intraday Data Storage Time Unit: 0 \| 2022-06-30 10:51:35.700 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-06-30 10:51:35.700 2022-06-30 14:51:35 Local computer time in UTC \| 2022-06-30 10:51:35.700 2022-06-30 10:51:35 Local computer time in SC Time Zone \| 2022-06-30 10:51:35.700 2022-06-30 14:31:37 Server time in UTC \| 2022-06-30 10:51:35.700 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2022-06-30 10:51:35.700 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2022-06-30 10:51:35.700 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2022-06-30 10:51:35.700 OS Version Number: 10.0 \| 2022-06-30 10:51:35.701 Locale Setting: C \| 2022-06-30 10:51:35.701 DLLs: apa_zones.dll, CoryVolume.dll, ERC-0.5c.dll, ERC-0.5d.dll, ERC-0.5e.dll, ERC-0.9.dll, ERC-MML-0.1a.dll, ERC-MML-0.1b.dll, GartleyStudy.dll, HoffmanStarter.dll, HTrading.dll, PRC_Hurst.dll, TriStar_BidAskVolEdges.dll, TriStar_BidAskVolEdgesAlerts_V2.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll, Vstop.dll \| 2022-06-30 10:51:35.702 Allowed protected custom studies: \| 2022-06-30 10:51:35.702 Crash reporter started: true \| 2022-06-30 10:51:35.702

[2022-07-01 04:23:04] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow through the setup instructions here for CQG: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-07-04 10:48:47] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We activated the exchange you need for this: I only need intraday NQ and ES indexes on the CME Exchange. It is 1.25 USD per month. You should begin to receive the data now. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-04 10:49:01

[2022-07-07 16:02:55] #20 [Go To First Post]
User251013 - Posts: 11
Hello, I just made a payment to Sierra Chart for the charts. Please confirm if I also need another payment for Denali and TotalView. I only trade ES and NQ Intraday. - Notice: The Denali Exchange Data Feed is set to renew at 2022-07-11 UTC. - 2022-07-04: IMPORTANT NOTICE: Not receiving Delayed Data? To solve this you need to update to the current version. Refer to this Support Board Posting. - 2022-06-13: IMPORTANT NOTICE: If you are not able to connect to CQG, Interactive Brokers, Rithmic, IQ Feed, or LMAX, then you need to change to Service Package 10 or higher. For complete details and a free evaluation of these packages, refer to this Support Board Posting. - 2022-05-19: Important Updated Notice. Refer to the changes related to Service Packages: Service Package Changes \| Discontinued External Services \| Reducing Overall Costs Posting has been updated with information here. - 2022-05-16: Support for market data direct from CQG for CME Group and EUREX data is not supported in versions 2394 or higher. For details, refer to: Version 2394. This does not affect Trading. For market data for these exchanges, the Denali Exchange Data Feed is required. - 2022-05-11: FTX Crypto currency exchange market data is now available. Symbols can be found through File >> Find Symbol >> FTX Crypto when using SC Data - All Services. - 2022-04-10: Information about the New Chart Settings Windows. - 2022-03-01: Fully independent and zero transaction fee Teton Order Routing Service now available! For complete details refer to, Teton Order Routing Service. - Date 2022-02-23: Important information about historical tick data for CME and EUREX exchanges relating to CQG provided historical tick data: Version 2351. - Date 2022-02-01: New NASDAQ TotalView data feed available for entire Sierra Chart user base. Provides Realtime and delayed data for NASDAQ/NYSE/AMEX stocks. - Notice: Upcoming changes starting January 1, 2021, regarding historical Intraday and Daily data affecting CQG, Interactive Brokers. AND - Main Control Panel Current Date - Time: Thu, 07 Jul 2022 13:24:13 +0000 - up for more than 2 hours. Account Notes/Actions Required: - Notice: The Denali Exchange Data Feed is set to renew at 2022-07-11 UTC. Your usage time will automatically renew in 3 days (2022-07-10). Use Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2022-07-10. Payment Successful The Services Balance is used for Sierra Chart Usage Time, the Sierra Chart Exchange Data Feed, SMS messages, text-to-speech alerts, and remote assistance support. Receipt This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2022-07-07 13:24:02 UTC Account Name: AC79348 Name: Pat Hair Amount Paid: 34.00 USD Payment Processor: Stripe Transaction/Order ID: cs_live_a1cmiLsJMk054Jd2Ph0JDgKchNGBgjD77fYVvnyXSITOF9zHO6BbwbmXBn Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! If you have any question or issue with this payment, contact us through an Account Support Ticket (link below). Do not initiate a chargeback. There are fees associated with chargebacks which may be billed directly to your Sierra Chart account. For questions about this payment reply to this email or fill out an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Note: Currency conversion or international transaction fees charged by your card provider are not included in the amount billed above. Main Control Panel IP: 99.112.178.187 \| Country: United States of America \| Region: Georgia Thank you for your help and patience, Pat

[2022-07-07 18:07:41] #21 [Go To First Post]
John - SC Support - Posts: 31159
Everything on your account looks fine at this time. You are setup to get the CME top-of-book data, which will give you access to the ES and NQ data. You do not need the NASDQ TotalView exchange, as that is for the U.S. Equities and not futures. That exchange is currently deactivated, so it will not renew next month. You also have enough funds in your account to renew your Package (Package 10) on July 10, 2022. Keep in mind the Exchange Fees come due on the first day of each month (which is separate from the package renewal), so you will need to ensure you have at least $1.25 in your account before August 1, 2022. You should be getting real-time data for the ES and NQ. Just make sure you open a chart by selecting File >> Find Symbol in order to ensure you use the correct symbol for the trading service you are using. Let us know if you are having any trouble at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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