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Date/Time: Sat, 04 May 2024 01:39:36 +0000

How to Post a Message for Support

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[2021-05-25 17:15:20] #25 [Go To First Post]
John - SC Support - Posts: 31362
Most likely because you have the following exchange active: CME with Market Depth for nonprofessional Trading accounts, so this gives you the Real-Time data for symbols that are traded on the CME Exchange (not the entire CME Group). Any symbol that is traded on a different CME Group exchange (such as NYMEX, COMEX, or CBOT) are going to be delayed data. You can always change your exchange selections from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Just keep in mind that you have paid the full amount for the month on the existing exchange, and you will pay the full amount for the remainder of the month in which you activate any new exchange (in other words, you may want to wait until the 1st of next month to activate any new exchanges). You can select the Deactivate button for any exchange you do not want to continue into the next month, at any time (and you want to do it before the end of the current month). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 13:53:39] #26 [Go To First Post]
User882391 - Posts: 82
Hi John, can you advise why my data is delayed for CME index products. Also CQG datafeed is not pulling up i am getting below error message.


CQG data feed.PNG / V - Attached On 2021-06-01 13:53:29 UTC - Size: 9.36 KB - 267 views Attachment Deleted.

[2021-06-01 15:21:31] #27 [Go To First Post]
John - SC Support - Posts: 31362
Your exchange did not renew since you did not have enough funds in your account prior to June 1 (we see you added funds on June 1, but we run the renewals around 02:00 UTC, so you were just a tad late). In order to renew the exchange, just go to the following page and select the button next to the exchange that states Reactivate Exchange at the bottom of the page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 15:27:53] #28 [Go To First Post]
User882391 - Posts: 82
Can i be connected with SC Data all service but trade with CQG? Currently to trade i need to be CQG connection/data feed. To avoid switching back and forth? Open to other suggestion that you might have.

[2021-06-01 17:04:52] #29 [Go To First Post]
John - SC Support - Posts: 31362
There is no need to switch back and forth. You can trade with CQG (and have CQG as your Current Selected Service) and be getting the data from us. This is the preferred setup, in general. For more information, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 18:30:12] #30 [Go To First Post]
User882391 - Posts: 82
I did that but not able to get other products to load i.e. CL, GC . How can i get SC all data service in the data feed section but execute with CQG. Rather than CQG web app data and data feed with SC that is not loading CL and GC.

[2021-06-01 18:39:10] #31 [Go To First Post]
John - SC Support - Posts: 31362
Sierra Chart is setup such that if you have a data feed through us, that will be the priority, regardless of what your trading service is set to. The control for this is through the option File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds. In general, this should be set to Yes, and there are very few reasons to set it otherwise. Therefore, in order to get your system connected to CQG, you would follow these instructions: CQG Trading Platform Service: Setup Instructions Once you have completed that, then the final step is to open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will change your symbols to the CQG symbols. But you will still be getting the data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 19:41:22] #32 [Go To First Post]
User882391 - Posts: 82
I did that but still not able to load CL or GC

[2021-06-01 20:41:49] #33 [Go To First Post]
John - SC Support - Posts: 31362
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-16 13:35:41] #34 [Go To First Post]
User882391 - Posts: 82
Hello. my CME data is lagging, please advise? Thanks

[2021-08-16 17:42:17] #35 [Go To First Post]
John - SC Support - Posts: 31362
Your account looks good in terms of the data feed. So you should not be having any problems with symbols from the CME exchange. Keep in mind, you are setup to only get real-time data from symbols on the CME Exchange itself, not the entire CME Group, which is made up of the CME, CBOT, COMEX and NYMEX exchanges. If you are still having a problem with a symbol from the CME exchange, then follow these instructions to open a new chartbook and new chart for one symbol and get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-18 20:15:47] #36 [Go To First Post]
User882391 - Posts: 82
Question currently i need to use CQG to execute trades -how can I execute with Denali order routing. /other method to avoid needing to switch data service. - To avoid switching back & forth? Please advise thanks

[2021-08-19 03:16:21] #37 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The instructions for this are here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-19 17:29:22] #38 [Go To First Post]
User882391 - Posts: 82
I did that but still not able to get SC Data all services, but route order thru CQG. What service option allows for Data and trade routing to be same.

[2021-08-19 17:50:06] #39 [Go To First Post]
John - SC Support - Posts: 31362
You need to setup your Sierra Chart to be connected to your CQG account. To do this, follow these instructions: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-19 18:10:30] #40 [Go To First Post]
User882391 - Posts: 82
Hi John, appreciate your input. But currently im with SC Denali data and CQG CME and routing. But when i am viewing Denali data information i cant trade CQG, for that i need to data service. Hope this makes sense. I am trying avoid switching back and forth. Is there a way i can just see the data feed and excute to other platform

[2021-08-19 18:59:48] #41 [Go To First Post]
John - SC Support - Posts: 31362
Is there a way i can just see the data feed and excute to other platform Yes, this is what we are telling you. Follow the instructions to connect to CQG. When you do that, you will be receiving the data from the Denali Exchange Data Feed, but executing orders through CQG. Again, here are the instructions: CQG Trading Platform Service After you finish those instructions, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will change your symbols to the CQG symbols. If, by any chance, you still have an issue with the data, then check the setting for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds and ensure that this is set to Yes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-31 21:42:15] #42 [Go To First Post]
User882391 - Posts: 82
Hello, I dont know how to start a new thread but please advise for the below 1)can you tell me What am i enabled with you guys for Denali? And I got only CQG - for order routing with Amp. B/c when i switch to data feed for CQG i am only seeing CME. 2) for the Sierra Service Package between 10 & 11. Can you tell me what are the difference from what i read looks to be everything the same. 3)Is it possible to just use Sierra Charting and I can trade/place order via other platform to avoid needing to switch data feed.? Thanks,

[2021-08-31 22:00:14] #43 [Go To First Post]
John - SC Support - Posts: 31362
1) For the Denali Exchange Data Feed, you have the "CME with Market Depth for NonProfessionals" exchange active. This means that you get data for just the CME exchange (not the entire CME Group). 2) There a number of differences between packages 10 and 11. It is the same differences between packages 3 and 5 (standard and advanced). Refer to the information on this page: Description of Service Packages and Pricing: Packages 3) Sure, you can use Sierra Chart just for charting. That is your choice. Just be aware that if you want data from the Denali Exchange Data Feed for the CME Group, then you will need to connect Sierra Chart to your live, funded, futures account at least once a month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-01 15:20:27] #44 [Go To First Post]
User882391 - Posts: 82
Thanks John, 2) Clear on the difference TPO charts are part of advance package and not included in 10 For 3) If i choose to do Denali exchange data feed only. How can i tell what will change from current setting.

[2021-09-01 15:56:55] #45 [Go To First Post]
John - SC Support - Posts: 31362
3) If i choose to do Denali exchange data feed only. How can i tell what will change from current setting. Sorry, we are not understanding your question. You are using the Denali Exchange Data Feed right now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-01 18:51:23] #46 [Go To First Post]
User882391 - Posts: 82
So what would i need to do remove the CME agreement and Denali exchange data live ?

[2021-09-01 19:39:45] #47 [Go To First Post]
John - SC Support - Posts: 31362
Refer to the following for how to stop using the Denali Exchange Data Feed: Denali Exchange Data Feed: Canceling the Denali Exchange Data Feed There is no method to remove the agreements that have already been signed. They will stay with your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-01 20:09:57] #48 [Go To First Post]
User882391 - Posts: 82
No, i want to keep denaii exchange data feed but need to get live data how do i get that for CME Group

[2021-09-01 20:21:22] #49 [Go To First Post]
John - SC Support - Posts: 31362
You are currently setup to get data from the Denali Exchange Data Feed for the CME Exchange (not the full CME Group, just the CME Exchange itself). If you are asking how to get data for the full CME group, then it is just a matter of activating the exchange(s) that you want and deactivating those that you do not. You can do this from this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just keep in mind that if you deactivate an exchange, you are really just setting it to not renew the following month. You have already paid for the full month, therefore it will stay active (behind the scenes, so to speak) until the end of the month. If you are having an issue getting the live data, then tell us what the specific issue is and what the symbol is for the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-01 20:22:28] #50 [Go To First Post]
User882391 - Posts: 82
I think there is miscommunication that is happening here. May be easier & quicker to speak over the phone. I looked through the reading guide and it doesn't answer the question. The link gives me error message attached is screen shot


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