Support Board

Date/Time: Sat, 18 May 2024 07:24:55 +0000

Post From: Subscription Details

[2021-08-16 17:42:17] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
Your account looks good in terms of the data feed. So you should not be having any problems with symbols from the CME exchange. Keep in mind, you are setup to only get real-time data from symbols on the CME Exchange itself, not the entire CME Group, which is made up of the CME, CBOT, COMEX and NYMEX exchanges. If you are still having a problem with a symbol from the CME exchange, then follow these instructions to open a new chartbook and new chart for one symbol and get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing