Support Board
Date/Time: Tue, 13 Jan 2026 20:29:09 +0000
Intraday Charts Becoming Invisible/Freezing When Switching Chartbooks – Version 2859
View Count: 58
| [2026-01-13 08:12:32] |
| Fabio - Posts: 138 |
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Good morning, I recently updated to Sierra Chart version 2859 and have since encountered an intermittent issue with intraday charts disappearing from the screen. Setup overview: - I use layouts with 7 charts per chartbook. - I run 4 separate instances of Sierra Chart simultaneously, each displaying different markets. - In each chartbook, the bottom half contains two intraday charts placed side by side: one 3-minute chart and one Volume-based chart. Observed behavior: When switching between chartbooks, the two bottom intraday charts occasionally freeze — they continue displaying the data from the previous chartbook instead of updating to the new one. Shortly after, as soon as I hover the mouse over these frozen chart areas, both charts completely disappear from view. Interestingly, the Compact Tool Value window (displaying price, date, time, etc.) continues to update correctly when hovering over the now-empty space, indicating that the chart windows are still present and responsive but simply no longer visible. All affected charts are attached (non-detached) windows within the main Sierra Chart interface. I hope this description is clear — I have seen other threads of similar "windows disappearing" or visibility issues, so I believe I am not the only user experiencing something like this. Could you please advise on possible causes or solutions? Any guidance would be greatly appreciated. Thank you in advance for your assistance. Best regards, Fabio |
| [2026-01-13 12:00:49] |
| ameetmedi - Posts: 47 |
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I'm having similar issues
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| [2026-01-13 15:16:49] |
| Sierra_Chart Engineering - Posts: 22345 |
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These issues are unlikely to be related to the new versions. They clearly sound like operating system issues. Issues like this are always operating system level issues. Are you using OpenGL? We are not aware of any other user having an issue like you are describing: I hope this description is clear — I have seen other threads of similar "windows disappearing" or visibility issues, so I believe I am not the only user experiencing something like this.
How do you have this setting set?: General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) Try changing it to the opposite setting and see if that helps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-13 15:18:12
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| [2026-01-13 15:19:14] |
| ameetmedi - Posts: 47 |
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thanks. I have set it to Yes now. Will monitor and yes I'm on a Mac using Crossover but hadn't noticed it earlier on previous builds.
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| [2026-01-13 15:33:02] |
| ameetmedi - Posts: 47 |
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Ok. Done as suggested. Thanks
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| [2026-01-13 16:17:06] |
| Sierra_Chart Engineering - Posts: 22345 |
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Another action that we will add, that might help, but might not, but also adds some amount of inefficiency when switching a Chartbook is we will perform a delayed redraw, of all chart windows after the Chartbook switch is complete.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-13 16:17:36
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