Support Board
Date/Time: Sun, 15 Feb 2026 15:44:23 +0000
Post From: Intraday Charts Becoming Invisible/Freezing When Switching Chartbooks – Version 2859
| [2026-01-14 12:06:44] |
| Sierra_Chart Engineering - Posts: 22861 |
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With our in-depth understanding of how everything works we know that problems like this are absolutely operating system related: I appreciate the suggestion, however I must respectfully point out a couple of key observations that make an operating system issue highly unlikely: Maybe there is something we can do, but it certainly is not clear what that would be. Try changing the settings we describe, in post #5. The extensive work to resolve the issues described here are different than the issue that you have: This is actually already implemented after a review: Another action that we will add, that might help, but might not, but also adds some amount of inefficiency when switching a Chartbook is we will perform a delayed redraw, of all chart windows after the Chartbook switch is complete.
When switching between chartbooks, the two bottom intraday charts occasionally freeze — they continue displaying the data from the previous chartbook instead of updating to the new one. We want to understand this better. So there are charts from a previous Chartbook still displaying? Or these charts belong to the Chartbook you switched to? Shortly after, as soon as I hover the mouse over these frozen chart areas, both charts completely disappear from view.
What happens when you left click one of those charts that you cannot see? Does it then become visible. After you left click on it, use the left and right arrow keys to scroll the chart and see if it then appears.Interestingly, the Compact Tool Value window (displaying price, date, time, etc.) continues to update correctly when hovering over the now-empty space, indicating that the chart windows are still present and responsive but simply no longer visible. This is simply an operating system issue. If a chart window is there but it is not visible this is an operating system issue. The operating system is responsible for showing the chart.When you switch to a new Chartbook, the charts, are made visible either by creating the chart window if necessary, or by showing the window. This is guaranteed to work. There cannot be a failure with this. There cannot be a failure with this. Unless of course there is a failure on your specific system which is logged in the Message Log. But in this case, the chart is actually not going to be there. There would be no evidence of the existence of the chart window. This whole thread is a waste of our time. We are not faulting you, but we are faulting windows. All we are dealing with is stupid Microsoft problems. These are stupid Microsoft problems and that is all they are. This is not a problem with Sierra Chart. We are not wrong about this. Nevertheless, we will do our best to understand what the problem is and see what can be done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-14 12:09:19
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