Support Board
Date/Time: Sun, 01 Mar 2026 20:27:31 +0000
Post From: Intraday Charts Becoming Invisible/Freezing When Switching Chartbooks – Version 2859
| [2026-01-14 17:28:19] |
| Sierra_Chart Engineering - Posts: 23083 |
|
We still do not have an answer to this question: We want to understand this better. So there are charts from a previous Chartbook still displaying? Or these charts belong to the Chartbook you switched to?
What Chartbook do those charts belong to? Do they belong to the Chartbook, you switched away from or the one you switched to?Or thinking about the question some more, maybe it is not clear to you what chart they belong to. Example: I was viewing NQ → I switch to ZC → the upper section correctly updates to ZC, but the bottom two charts remain stuck on NQ. Additionally, in the top-left corner of each black area, the platform displays a “calculating studies…” message, which suggests some kind of rendering or update process is attempting — but failing — to complete. A chart will show Calculating Studies, when the studies are being calculated but in this case, the user interface of Sierra Chart is completely inoperable. And you cannot change Chartbooks.So the graphics on those charts are just not updating for some reason. Yes we know all of the problems with the Microsoft Windows operating system and we still believe this is operating system related: I truly appreciate your efforts to resolve this. That said, I hope you can understand how disruptive this is during live trading: switching between instruments/markets mid-session only to return and find essential charts have vanished — with the only reliable workaround being to close and reload the entire Chartbook — makes real-time decision-making and order management extremely difficult and risky.
We have no other reports of an issue like this. Also, the behavior you are seeing is so flat-out absurd, that something is seriously wrong. And it makes no sense to be within Sierra Chart itself. There are no changes, which would cause behavior like this. None. None of this makes any sense at all. There is no technical reason why this would be occurring based on the changes. Are you using OpenGL? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-14 23:13:10
|