Support Board
Date/Time: Thu, 25 Dec 2025 01:27:06 +0000
Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker
View Count: 40
| [2025-12-24 19:41:05] |
| User789115 - Posts: 2 |
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(Subject): Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker To Sierra Chart Support, I am writing to you after an exhausting troubleshooting process regarding my connection to Apex Trader Funding (via Rithmic). Here is the situation: I am unable to connect to the data/trading service through Sierra Chart, despite repeated attempts. Crucial Information: I have already contacted Apex Support directly regarding this issue. We went through a verification process, and I have received explicit confirmation via email from Apex that: My account status is active and valid. My credentials are correct. There are no blocks or issues on the broker/Rithmic side. Since Apex has officially confirmed that everything is working perfectly on their end, the issue is isolated to the Sierra Chart connection. Current Behavior: When I attempt to connect, the system fails. [Optional: If you see a specific error number on the screen, add it here: The error code I see is...] Please do not refer me back to the broker, as they have already cleared this issue. I need you to investigate why the software is rejecting a valid connection. Awaiting your urgent assistance. Regards, NADAV Date Time Of Last Edit: 2025-12-24 20:37:42
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| [2025-12-24 20:13:19] |
| Sierra_Chart Engineering - Posts: 21966 |
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First, we have no control over Rithmic connection issues. None. Absolutely none. So we cannot help at all but we want to see what the connection error is . Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-24 20:13:58
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| [2025-12-24 20:32:02] |
| User789115 - Posts: 2 |
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I have followed your instructions: Disconnected, then reconnected to Data Feed. As seen above, the socket seems to be closing gracefully by the remote side immediately after connection attempts. Waiting for your diagnosis. Thanks, Nadav 2025-12-24 20:24:23.954 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-12-24 20:24:23.954 | Triggering next historical data download in queue. 2025-12-24 20:24:23.954 | HD Request # 4 | Downloading Intraday chart data for ESH6.CME to the file ESH6.CME.scid. 2025-12-24 20:24:23.959 | HD Request # 4 | Using server: rsc.rithmic.com port 50530. Use encryption. 2025-12-24 20:24:23.959 | Socket (4) | Creating socket. Using TLS 1.2. 2025-12-24 20:24:23.959 | Socket (4) | Connecting to IP: 216.57.156.163. 2025-12-24 20:24:24.121 | Socket (3) | Socket gracefully closed by remote side. 2025-12-24 20:24:24.121 | Socket (3) | Closed. 2025-12-24 20:24:24.137 | HD Request # 4 | Sending historical data logon request message. 2025-12-24 20:24:24.851 | HD Request # 4 | Receiving Intraday data for ESH6.CME... 2025-12-24 20:24:24.856 | Real-time Intraday chart data file updates started for ESH6.CME 2025-12-24 20:24:25.027 | Socket (4) | Socket gracefully closed by remote side. 2025-12-24 20:24:25.027 | Socket (4) | Closed. 2025-12-24 20:24:26.292 | HTTPS connection ID:3 to downloads.rithmic.com:443... Creating socket. 2025-12-24 20:24:27.516 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2025-12-24 20:24:27.519 | Rithmic Direct - DTC | Processed connection points. Count: 474 2025-12-24 20:24:27.520 | HTTPS connection ID:3... Socket gracefully closed. Date Time Of Last Edit: 2025-12-24 20:37:28
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| [2025-12-24 20:37:07] |
| Sierra_Chart Engineering - Posts: 21966 |
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This log is not complete and shows no connection to Rithmic. And we do not need any PDF documents. Go through these instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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