Support Board
Date/Time: Sun, 08 Feb 2026 16:52:51 +0000
Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker
View Count: 354
| [2025-12-24 19:41:05] |
| User789115 - Posts: 6 |
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(Subject): Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker To Sierra Chart Support, I am writing to you after an exhausting troubleshooting process regarding my connection to Apex Trader Funding (via Rithmic). Here is the situation: I am unable to connect to the data/trading service through Sierra Chart, despite repeated attempts. Crucial Information: I have already contacted Apex Support directly regarding this issue. We went through a verification process, and I have received explicit confirmation via email from Apex that: My account status is active and valid. My credentials are correct. There are no blocks or issues on the broker/Rithmic side. Since Apex has officially confirmed that everything is working perfectly on their end, the issue is isolated to the Sierra Chart connection. Current Behavior: When I attempt to connect, the system fails. [Optional: If you see a specific error number on the screen, add it here: The error code I see is...] Please do not refer me back to the broker, as they have already cleared this issue. I need you to investigate why the software is rejecting a valid connection. Awaiting your urgent assistance. Regards, NADAV Date Time Of Last Edit: 2025-12-24 20:37:42
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| [2025-12-24 20:13:19] |
| Sierra_Chart Engineering - Posts: 22722 |
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First, we have no control over Rithmic connection issues. None. Absolutely none. So we cannot help at all but we want to see what the connection error is . Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-24 20:13:58
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| [2025-12-24 20:32:02] |
| User789115 - Posts: 6 |
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I have followed your instructions: Disconnected, then reconnected to Data Feed. As seen above, the socket seems to be closing gracefully by the remote side immediately after connection attempts. Waiting for your diagnosis. Thanks, Nadav 2025-12-24 20:24:23.954 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-12-24 20:24:23.954 | Triggering next historical data download in queue. 2025-12-24 20:24:23.954 | HD Request # 4 | Downloading Intraday chart data for ESH6.CME to the file ESH6.CME.scid. 2025-12-24 20:24:23.959 | HD Request # 4 | Using server: rsc.rithmic.com port 50530. Use encryption. 2025-12-24 20:24:23.959 | Socket (4) | Creating socket. Using TLS 1.2. 2025-12-24 20:24:23.959 | Socket (4) | Connecting to IP: 216.57.156.163. 2025-12-24 20:24:24.121 | Socket (3) | Socket gracefully closed by remote side. 2025-12-24 20:24:24.121 | Socket (3) | Closed. 2025-12-24 20:24:24.137 | HD Request # 4 | Sending historical data logon request message. 2025-12-24 20:24:24.851 | HD Request # 4 | Receiving Intraday data for ESH6.CME... 2025-12-24 20:24:24.856 | Real-time Intraday chart data file updates started for ESH6.CME 2025-12-24 20:24:25.027 | Socket (4) | Socket gracefully closed by remote side. 2025-12-24 20:24:25.027 | Socket (4) | Closed. 2025-12-24 20:24:26.292 | HTTPS connection ID:3 to downloads.rithmic.com:443... Creating socket. 2025-12-24 20:24:27.516 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2025-12-24 20:24:27.519 | Rithmic Direct - DTC | Processed connection points. Count: 474 2025-12-24 20:24:27.520 | HTTPS connection ID:3... Socket gracefully closed. Date Time Of Last Edit: 2025-12-24 20:37:28
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| [2025-12-24 20:37:07] |
| Sierra_Chart Engineering - Posts: 22722 |
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This log is not complete and shows no connection to Rithmic. And we do not need any PDF documents. Go through these instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-25 17:11:47] |
| User789115 - Posts: 6 |
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Hi - Now it should be correct, Thanks 2025-12-25 17:09:49.898 | Software version: 2752 64-bit 2025-12-25 17:09:49.898 | Primary Thread ID: 13924 2025-12-25 17:09:49.898 | Usage end date: 2026-09-02 2025-12-25 17:09:49.898 | Enabled for: Advanced Features 2. 2025-12-25 17:09:49.898 | Enabled for: Sierra Chart Historical Data Service. 2025-12-25 17:09:49.898 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-25 17:09:49.898 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-25 17:09:49.898 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-25 17:09:49.898 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-12-25 17:09:49.898 | Custom symbol settings values: enabled 2025-12-25 17:09:49.898 | Chart Update Interval: 400 2025-12-25 17:09:49.898 | Intraday Data Storage Time Unit: 0 2025-12-25 17:09:49.898 | Time Zone: +00:00:00 (UTC+00) 2025-12-25 17:09:49.898 | 2025-12-25 17:09:49 Local computer time in UTC 2025-12-25 17:09:49.898 | 2025-12-25 17:09:49 Local computer time in SC Time Zone 2025-12-25 17:09:49.898 | 2025-12-25 17:03:41 Server time in UTC 2025-12-25 17:09:49.898 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-12-25 17:09:49.898 | Program path: C:\SierraChart\ 2025-12-25 17:09:49.898 | Data Files path: C:\SierraChart\Data\ 2025-12-25 17:09:49.899 | OS Version Number: 10.0 2025-12-25 17:09:49.899 | Locale Setting: C 2025-12-25 17:09:49.899 | DLLs: UserContributedStudies_64.dll 2025-12-25 17:09:49.899 | Allowed protected custom studies: 2025-12-25 17:09:49.899 | Crash reporter started: true 2025-12-25 17:09:49.899 | 2025-12-25 17:10:11.063 | File >> Disconnect selected. 2025-12-25 17:10:11.063 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-12-25 17:10:11.063 | DTC Client socket (1) | CloseSocket call. 2025-12-25 17:10:11.063 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-12-25 17:10:11.063 | DTC Client socket (1) | Max send buffer size during socket life: 406 2025-12-25 17:10:11.063 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-12-25 17:10:11.063 | Rithmic Direct - DTC | Disconnected. 2025-12-25 17:10:11.232 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-12-25 17:10:11.232 | DTC Client socket (1) | Closed. 2025-12-25 17:10:24.896 | 2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-12-25 17:10:25.070 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-12-25 17:10:25.070 | DTC Client socket (1) | New receive buffer size: 0 2025-12-25 17:10:25.070 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Network connection to server complete. 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Starting socket receive thread. 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Sending logon request message. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Received logon response. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Server Name: . 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Successfully connected. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Trading is supported. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | OCO Orders supported. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Connected to server complete. 2025-12-25 17:10:25.776 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-12-25 17:10:25.776 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. 2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 0 2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 216.66.0.130. 2025-12-25 17:10:45.907 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2025-12-25 17:10:45.910 | Rithmic Direct - DTC | Processed connection points. Count: 474 2025-12-25 17:10:46.152 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | CloseSocket call. 2025-12-25 17:10:46.152 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close. 2025-12-25 17:10:46.295 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. 2025-12-25 17:10:46.295 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Closed. |
| [2025-12-26 00:09:03] |
| Sierra_Chart Engineering - Posts: 22722 |
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We see there is a successful connection. So the next step is to open a Chart and let us look at the errors related to that: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-26 00:09:12
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| [2025-12-26 10:49:54] |
| User789115 - Posts: 6 |
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Hi there, Here is the Message Log after clearing it and selecting "Delete All Data and Download" on the chart, as requested: 2025-12-26 10:46:12.220 | Software version: 2752 64-bit 2025-12-26 10:46:12.220 | Primary Thread ID: 22108 2025-12-26 10:46:12.220 | Usage end date: 2026-09-02 2025-12-26 10:46:12.220 | Enabled for: Advanced Features 2. 2025-12-26 10:46:12.220 | Enabled for: Sierra Chart Historical Data Service. 2025-12-26 10:46:12.220 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-26 10:46:12.220 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-26 10:46:12.220 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-26 10:46:12.220 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-12-26 10:46:12.220 | Custom symbol settings values: enabled 2025-12-26 10:46:12.220 | Chart Update Interval: 400 2025-12-26 10:46:12.220 | Intraday Data Storage Time Unit: 0 2025-12-26 10:46:12.220 | Time Zone: +00:00:00 (UTC+00) 2025-12-26 10:46:12.220 | 2025-12-26 10:46:12 Local computer time in UTC 2025-12-26 10:46:12.220 | 2025-12-26 10:46:12 Local computer time in SC Time Zone 2025-12-26 10:46:12.220 | 2025-12-26 10:45:14 Server time in UTC 2025-12-26 10:46:12.220 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-12-26 10:46:12.220 | Program path: C:\SierraChart\ 2025-12-26 10:46:12.220 | Data Files path: C:\SierraChart\Data\ 2025-12-26 10:46:12.220 | OS Version Number: 10.0 2025-12-26 10:46:12.220 | Locale Setting: C 2025-12-26 10:46:12.221 | DLLs: UserContributedStudies_64.dll 2025-12-26 10:46:12.221 | Allowed protected custom studies: 2025-12-26 10:46:12.221 | Crash reporter started: true 2025-12-26 10:46:12.221 | 2025-12-26 10:46:16.797 | MESH6.CME 5 Min #1 | Reloading chart. 2025-12-26 10:46:16.837 | MESH6.CME Rev. 16t #2 | Reloading chart. 2025-12-26 10:46:16.876 | MESH6.CME 3 Min #3 | Reloading chart. 2025-12-26 10:46:16.894 | MESH6.CME 3 Min #5 | Reloading chart. 2025-12-26 10:46:16.909 | MESH6.CME 5 Min #6 | Reloading chart. 2025-12-26 10:46:16.925 | MESH6.CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.013 | MESH6.CME 5 Min #1 | Chart data loading complete. 2025-12-26 10:46:17.015 | MESH6.CME 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.107 | MESH6.CME 3 Min #3 | Chart data loading complete. 2025-12-26 10:46:17.220 | MESH6.CME 3 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.229 | MESH6.CME 3 Min #5 | Chart data loading complete. 2025-12-26 10:46:17.230 | MESH6.CME Rev. 16t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.246 | MESH6.CME Rev. 16t #2 | Chart data loading complete. 2025-12-26 10:46:17.247 | MESH6.CME 5 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:46:17.263 | MESH6.CME 5 Min #6 | Chart data loading complete. 2025-12-26 10:46:17.332 | Using symbol data fast lookup vector 2025-12-26 10:46:17.333 | Rithmic Direct - DTC | Starting real-time market data updates for: MESH6.CME. ID: 1 Service code: rithmic.trading 2025-12-26 10:46:17.336 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2025-12-26 10:46:17.336 | Rithmic Direct - DTC | Requesting security definition data for: MESH6.CME. ID: 1 2025-12-26 10:46:17.336 | Starting DelayedDownloadMonitoringTimer 2025-12-26 10:46:17.336 | Starting HDTimeoutTimer 2025-12-26 10:46:17.336 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-12-26 10:46:17.336 | DTC Client socket (2) | New receive buffer size: 0 2025-12-26 10:46:17.336 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2025-12-26 10:46:17.336 | Added historical Intraday data request for MESH6.CME to the queue. 2025-12-26 10:46:17.336 | Intraday data recording state for symbol MESH6.CME is set to download 'Pending'. 2025-12-26 10:46:17.339 | Triggering next historical data download in queue. 2025-12-26 10:46:17.361 | Delaying start of download for MESH6.CME. 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-12-26 10:46:17.509 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-12-26 10:46:18.035 | Rithmic Direct - DTC (Data) | Received logon response. 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Server Name: . 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-12-26 10:46:18.036 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH6.CME 2025-12-26 10:46:18.232 | Rithmic Direct - DTC (Data) | Received security definition for symbol MESH6.CME 2025-12-26 10:46:23.324 | HD Request # 1 | Downloading Intraday chart data for MESH6.CME to the file MESH6.CME.scid. Service: rithmic.trading 2025-12-26 10:46:23.325 | HD Request # 1 | Download start date-time: 2025-12-24 18:15:00.000000. File last date-time: 2025-12-24 18:15:00.000000 2025-12-26 10:46:23.325 | HD Request # 1 | Using server: rsc.rithmic.com port 50530. Use encryption. 2025-12-26 10:46:23.326 | Socket (3) | Creating socket. Using TLS 1.2. 2025-12-26 10:46:23.326 | Socket (3) | New receive buffer size: 0 2025-12-26 10:46:23.326 | Socket (3) | Connecting to IP: 216.57.156.163. 2025-12-26 10:46:23.500 | HD Request # 1 | Sending historical data logon request message. 2025-12-26 10:46:24.031 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-12-24 18:15:00. Record interval: 0. Symbol: MESH6.CME 2025-12-26 10:46:24.211 | HD Request # 1 | Receiving Intraday data for MESH6.CME starting at 2025-12-25 23:00:00.011000 2025-12-26 10:46:28.044 | Socket (3) | CloseSocket call. 2025-12-26 10:46:28.044 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-12-26 10:46:28.045 | Historical data download thread signaled to stop. 2025-12-26 10:46:28.045 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-12-25 23:00:00.011000. 2025-12-26 10:46:28.045 | HD Request # 1 | Received 26882 Intraday data records from 2025-12-25 23:00:00.011000 to 2025-12-26 10:46:23.255000 (11.8 hours. Delay: 4.8 seconds) and wrote 26880 records for MESH6.CME 2025-12-26 10:46:28.053 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-12-26 10:46:23.255000 2025-12-26 10:46:28.053 | HD Request # 1 | Completion time: 5s. 2025-12-26 10:46:28.053 | HD Request # 1 | Intraday data download complete for MESH6.CME. Unique request ID: 1 2025-12-26 10:46:28.053 | Removing historical data download ID 1. 2025-12-26 10:46:28.053 | Real-time Intraday chart data file updates started for MESH6.CME 2025-12-26 10:46:28.053 | Intraday chart data file opened for MESH6.CME 2025-12-26 10:46:28.053 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-12-26 10:46:28.053 | 2025-12-26 10:46:28.053 | No download requests in the queue to start downloads for. 2025-12-26 10:46:28.218 | Socket (3) | Socket gracefully closed by remote side. 2025-12-26 10:46:28.218 | Socket (3) | Closed. 2025-12-26 10:46:51.682 | Opened cached Intraday file: C:\SierraChart\Data\MESH6.CME.scid. Thread ID: 4240 2025-12-26 10:46:55.826 | Added historical Intraday data request for MESH6.CME to the queue. 2025-12-26 10:46:55.826 | Intraday data recording state for symbol MESH6.CME is set to download 'Pending'. 2025-12-26 10:46:55.826 | Triggering next historical data download in queue. 2025-12-26 10:46:55.826 | HD Request # 2 | Downloading Intraday chart data for MESH6.CME to the file MESH6.CME.scid. Service: rithmic.trading 2025-12-26 10:46:55.831 | Reloading all charts with filename: MESH6.CME.scid 2025-12-26 10:46:55.837 | HD Request # 2 | Download start date-time: 2025-06-23 10:46:55.000000. File last date-time: 00:00:00.000000 2025-12-26 10:46:55.837 | HD Request # 2 | Using server: rsc.rithmic.com port 50530. Use encryption. 2025-12-26 10:46:55.837 | Socket (3) | Creating socket. Using TLS 1.2. 2025-12-26 10:46:55.838 | Socket (3) | New receive buffer size: 0 2025-12-26 10:46:55.838 | Socket (3) | Connecting to IP: 216.57.156.163. 2025-12-26 10:46:55.886 | MESH6.CME Rev. 16t #2 | Reloading chart. 2025-12-26 10:46:55.891 | MESH6.CME Rev. 16t #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.892 | MESH6.CME Rev. 16t #2 | Chart data loading complete. 2025-12-26 10:46:55.893 | MESH6.CME 3 Min #3 | Reloading chart. 2025-12-26 10:46:55.898 | MESH6.CME 3 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.900 | MESH6.CME 3 Min #3 | Chart data loading complete. 2025-12-26 10:46:55.901 | MESH6.CME 3 Min #5 | Reloading chart. 2025-12-26 10:46:55.905 | MESH6.CME 3 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.906 | MESH6.CME 3 Min #5 | Chart data loading complete. 2025-12-26 10:46:55.908 | MESH6.CME 5 Min #6 | Reloading chart. 2025-12-26 10:46:55.913 | MESH6.CME 5 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:55.914 | MESH6.CME 5 Min #6 | Chart data loading complete. 2025-12-26 10:46:56.010 | HD Request # 2 | Sending historical data logon request message. 2025-12-26 10:46:56.188 | MESH6.CME 5 Min #1 | Reloading chart. 2025-12-26 10:46:56.197 | MESH6.CME 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESH6.CME.scid 2025-12-26 10:46:56.198 | MESH6.CME 5 Min #1 | Chart data loading complete. 2025-12-26 10:46:56.529 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-06-23 10:46:55. Record interval: 0. Symbol: MESH6.CME 2025-12-26 10:46:56.701 | HD Request # 2 | Receiving Intraday data for MESH6.CME starting at 2025-06-23 14:18:34.614000 2025-12-26 10:46:57.208 | HD Request # 2 | Out of order historical Intraday data. Timestamp before out of order data: 2025-08-22 20:20:14. First Timestamp of record being filtered out: 2025-08-18 19:42:44. 2025-12-26 10:47:01.263 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-06-23 14:18:34.614000. 2025-12-26 10:47:01.478 | MESH6.CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.606 | MESH6.CME Rev. 16t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.644 | MESH6.CME 3 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.669 | MESH6.CME 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:47:01.904 | MESH6.CME 5 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-26 10:48:17.949 | Socket (3) | CloseSocket call. 2025-12-26 10:48:17.949 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-12-26 10:48:17.954 | Historical data download thread signaled to stop. 2025-12-26 10:48:17.954 | HD Request # 2 | Received 4048370 Intraday data records from 2025-06-23 14:18:34.614000 to 2025-12-26 10:48:08.413000 (185.9 days. Delay: 9.5 seconds) and wrote 4048305 records for MESH6.CME 2025-12-26 10:48:17.965 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-12-26 10:48:08.413000 2025-12-26 10:48:17.965 | HD Request # 2 | Completion time: 1m 22s. 2025-12-26 10:48:17.965 | HD Request # 2 | Intraday data download complete for MESH6.CME. Unique request ID: 2 2025-12-26 10:48:17.965 | Removing historical data download ID 2. 2025-12-26 10:48:17.965 | Real-time Intraday chart data file updates started for MESH6.CME 2025-12-26 10:48:17.965 | Intraday chart data file opened for MESH6.CME 2025-12-26 10:48:17.965 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-12-26 10:48:17.965 | 2025-12-26 10:48:17.965 | No download requests in the queue to start downloads for. 2025-12-26 10:48:18.117 | Socket (3) | Socket gracefully closed by remote side. 2025-12-26 10:48:18.117 | Socket (3) | Closed. 2025-12-26 10:48:26.827 | Opened cached Intraday file: C:\SierraChart\Data\MESH6.CME.scid. Thread ID: 4240 |
| [2025-12-26 15:22:18] |
| John - SC Support - Posts: 44494 |
|
Your log shows that you are making a connection and getting data from Rithmic. We are not seeing any errors related to your connection to Rithmic. Are you still having a problem? If so, what exactly is occurring?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-08 18:45:18] |
| User789115 - Posts: 6 |
|
What now,,,, I can't belive it that is crashing agian : I need some help can't trade inreal time/ 2026-01-08 18:44:46.917 | Software version: 2752 64-bit 2026-01-08 18:44:46.917 | Primary Thread ID: 23052 2026-01-08 18:44:46.917 | Usage end date: 2026-09-02 2026-01-08 18:44:46.917 | Enabled for: Advanced Features 2. 2026-01-08 18:44:46.917 | Enabled for: Sierra Chart Historical Data Service. 2026-01-08 18:44:46.917 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-08 18:44:46.917 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-08 18:44:46.917 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-08 18:44:46.917 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-01-08 18:44:46.917 | Custom symbol settings values: enabled 2026-01-08 18:44:46.917 | Chart Update Interval: 400 2026-01-08 18:44:46.917 | Intraday Data Storage Time Unit: 0 2026-01-08 18:44:46.917 | Time Zone: +00:00:00 (UTC+00) 2026-01-08 18:44:46.917 | 2026-01-08 18:44:46 Local computer time in UTC 2026-01-08 18:44:46.917 | 2026-01-08 18:44:46 Local computer time in SC Time Zone 2026-01-08 18:44:46.917 | 2026-01-08 18:41:56 Server time in UTC 2026-01-08 18:44:46.917 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-01-08 18:44:46.917 | Program path: C:\SierraChart\ 2026-01-08 18:44:46.917 | Data Files path: C:\SierraChart\Data\ 2026-01-08 18:44:46.917 | OS Version Number: 10.0 2026-01-08 18:44:46.917 | Locale Setting: C 2026-01-08 18:44:46.917 | DLLs: UserContributedStudies_64.dll 2026-01-08 18:44:46.917 | Allowed protected custom studies: 2026-01-08 18:44:46.917 | Crash reporter started: true 2026-01-08 18:44:46.917 | 2026-01-08 18:44:46.948 | Socket (4) | CloseSocket call. 2026-01-08 18:44:46.948 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-01-08 18:44:46.949 | HD Request # 67 | Error downloading historical Intraday data for MESH26-CME. Exchange not specified 2026-01-08 18:44:46.949 | Historical data download thread signaled to stop. 2026-01-08 18:44:46.949 | HD Request # 67 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for MESH26-CME 2026-01-08 18:44:46.950 | HD Request # 67 | Add time&sales data | Remembered last file record date-time: 2025-12-17 19:20:03.522004 2026-01-08 18:44:46.950 | HD Request # 67 | Completion time: 0s. 2026-01-08 18:44:46.950 | HD Request # 67 | Intraday data download complete for MESH26-CME. Unique request ID: 67 2026-01-08 18:44:46.950 | Removing historical data download ID 67. 2026-01-08 18:44:46.950 | Real-time Intraday chart data file updates started for MESH26-CME 2026-01-08 18:44:46.950 | Intraday chart data file opened for MESH26-CME 2026-01-08 18:44:46.950 | HD Request # 67 | Enabling Intraday chart updating for symbol. 2026-01-08 18:44:46.950 | 2026-01-08 18:44:46.950 | Triggering next historical data download in queue. 2026-01-08 18:44:46.950 | HD Request # 68 | Downloading Intraday chart data for MESH6.CME to the file MESH6.CME.scid. Service: rithmic.trading 2026-01-08 18:44:46.950 | HD Request # 68 | Download start date-time: 2026-01-08 18:44:40.000000. File last date-time: 2026-01-08 18:44:40.774002 2026-01-08 18:44:46.950 | HD Request # 68 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-01-08 18:44:46.950 | Socket (3) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:46.950 | Socket (3) | New receive buffer size: 0 2026-01-08 18:44:46.950 | Socket (3) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:47.116 | Socket (4) | Socket gracefully closed by remote side. 2026-01-08 18:44:47.116 | Socket (4) | Closed. 2026-01-08 18:44:47.117 | HD Request # 68 | Sending historical data logon request message. 2026-01-08 18:44:47.275 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-01-08 18:44:47.275 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-01-08 18:44:47.275 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2026-01-08 18:44:47.276 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:47.276 | DTC Client socket (4) | New receive buffer size: 0 2026-01-08 18:44:47.276 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:47.444 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2026-01-08 18:44:47.444 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2026-01-08 18:44:47.444 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2026-01-08 18:44:47.444 | Rithmic Direct - DTC (Data) | Sending logon request message. 2026-01-08 18:44:47.624 | HD Request # 68 | Requesting Intraday data. Start date-time: 2026-01-08 18:44:40. Record interval: 0. Symbol: MESH6.CME 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Received logon response. 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Server Name: . 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Successfully connected. 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Trading is not supported. 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2026-01-08 18:44:47.953 | Added historical Intraday data request for ESH6.CME to the queue. 2026-01-08 18:44:47.953 | Intraday data recording state for symbol ESH6.CME is set to download 'Pending'. 2026-01-08 18:44:47.953 | Triggering next historical data download in queue. 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESH6.CME 2026-01-08 18:44:47.953 | Added historical Intraday data request for MESH26-CME to the queue. 2026-01-08 18:44:47.953 | Intraday data recording state for symbol MESH26-CME is set to download 'Pending'. 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH26-CME 2026-01-08 18:44:47.953 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH6.CME. Market Depth data restarted. 2026-01-08 18:44:48.123 | DTC Client socket (4) | Socket gracefully closed by remote side. 2026-01-08 18:44:48.123 | DTC Client socket (4) | CloseSocket call. 2026-01-08 18:44:48.123 | DTC Client socket (4) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-08 18:44:48.123 | DTC Client socket (4) | Max send buffers used during socket life: 3 2026-01-08 18:44:48.123 | DTC Client socket (4) | Max send buffer size during socket life: 735 2026-01-08 18:44:48.123 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-08 18:44:48.123 | DTC Client socket (4) | Closed. 2026-01-08 18:44:48.124 | DTC Client socket (0) | CloseSocket call. 2026-01-08 18:44:48.124 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2026-01-08 18:44:48.124 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2026-01-08 18:44:48.262 | HD Request # 68 | Receiving Intraday data for MESH6.CME starting at 2026-01-08 18:44:40.021000 2026-01-08 18:44:48.428 | Socket (3) | CloseSocket call. 2026-01-08 18:44:48.428 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-01-08 18:44:48.429 | Historical data download thread signaled to stop. 2026-01-08 18:44:48.429 | HD Request # 68 | Timestamp of first Intraday data file record written: 2026-01-08 18:44:42.178000. 2026-01-08 18:44:48.429 | HD Request # 68 | Received 24 Intraday data records from 2026-01-08 18:44:40.021000 to 2026-01-08 18:44:46.861000 (6.8 seconds. Delay: 1.6 seconds) and wrote 16 records for MESH6.CME 2026-01-08 18:44:48.436 | HD Request # 68 | Add time&sales data | Remembered last file record date-time: 2026-01-08 18:44:46.861000 2026-01-08 18:44:48.437 | HD Request # 68 | Completion time: 2s. 2026-01-08 18:44:48.437 | HD Request # 68 | Intraday data download complete for MESH6.CME. Unique request ID: 68 2026-01-08 18:44:48.437 | Removing historical data download ID 68. 2026-01-08 18:44:48.437 | Real-time Intraday chart data file updates started for MESH6.CME 2026-01-08 18:44:48.437 | Intraday chart data file opened for MESH6.CME 2026-01-08 18:44:48.437 | HD Request # 68 | Enabling Intraday chart updating for symbol. 2026-01-08 18:44:48.437 | 2026-01-08 18:44:48.437 | Triggering next historical data download in queue. 2026-01-08 18:44:48.437 | HD Request # 69 | Downloading Intraday chart data for ESH6.CME to the file ESH6.CME.scid. Service: rithmic.trading 2026-01-08 18:44:48.437 | HD Request # 69 | Download start date-time: 2026-01-08 18:44:45.000000. File last date-time: 2026-01-08 18:44:45.799009 2026-01-08 18:44:48.437 | HD Request # 69 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-01-08 18:44:48.437 | Socket (4) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:48.437 | Socket (4) | New receive buffer size: 0 2026-01-08 18:44:48.437 | Socket (4) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:48.595 | Socket (3) | Socket gracefully closed by remote side. 2026-01-08 18:44:48.595 | Socket (3) | Closed. 2026-01-08 18:44:48.606 | HD Request # 69 | Sending historical data logon request message. 2026-01-08 18:44:49.115 | HD Request # 69 | Requesting Intraday data. Start date-time: 2026-01-08 18:44:45. Record interval: 0. Symbol: ESH6.CME 2026-01-08 18:44:49.123 | HD Server | HD Request | Socket: 5 | Symbol: MESH6.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 24 | ClientReqID: 12 | Username: bnaya mayzlish. | Thread:7304 2026-01-08 18:44:49.124 | HD Server | Thread:7304 (5) | Socket gracefully closed by remote side. 2026-01-08 18:44:49.124 | HD Server | Thread:7304 (5) | CloseSocket call. 2026-01-08 18:44:49.125 | HD Server | Thread:7304 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-08 18:44:49.125 | HD Server | Thread:7304 (5) | Closed. 2026-01-08 18:44:49.125 | HD Server | Thread:7304 (0) | CloseSocket call. | Number times message added: 1 2026-01-08 18:44:49.185 | HD Server | Server thread ending. Closing socket. | Username: bnaya mayzlish. | Thread:7304 2026-01-08 18:44:49.185 | HD Server Manager | Current server count=0 2026-01-08 18:44:50.117 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-01-08 18:44:50.117 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-01-08 18:44:50.117 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2026-01-08 18:44:50.118 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:50.118 | DTC Client socket (3) | New receive buffer size: 0 2026-01-08 18:44:50.118 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:50.287 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2026-01-08 18:44:50.287 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2026-01-08 18:44:50.287 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2026-01-08 18:44:50.287 | Rithmic Direct - DTC (Data) | Sending logon request message. 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Received logon response. 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Server Name: . 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Successfully connected. 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Trading is not supported. 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESH6.CME 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH26-CME 2026-01-08 18:44:50.794 | Added historical Intraday data request for MESH6.CME to the queue. 2026-01-08 18:44:50.794 | Intraday data recording state for symbol MESH6.CME is set to download 'Pending'. 2026-01-08 18:44:50.794 | Triggering next historical data download in queue. 2026-01-08 18:44:50.794 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH6.CME. Market Depth data restarted. 2026-01-08 18:44:50.804 | HD Server Manager | Incoming connection from IP: 127.0.0.1 2026-01-08 18:44:50.804 | HD Server Manager | Started new historical data server. Count=1 2026-01-08 18:44:50.813 | HD Server | Thread:3768 (5) | Creating socket. 2026-01-08 18:44:50.814 | HD Server | Thread:3768 (5) | New receive buffer size: 262144 2026-01-08 18:44:50.814 | HD Server | Thread:3768 (5) | Allocated send buffers: 32 of 4096 bytes. 2026-01-08 18:44:50.814 | HD Server | Setting DTC encoding to Binary VLS | Thread:3768 2026-01-08 18:44:50.815 | HD Server | Received login. Requesting authorization. | Username: bnaya mayzlish. | Thread:3768 2026-01-08 18:44:50.815 | HD Server | Login has been authorized. | Username: bnaya mayzlish. | Thread:3768 2026-01-08 18:44:50.817 | HD Server | HD Request #13 | Socket: 5 | Symbol: MESH6.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2026-01-08 18:44:46 | ClientReqID: 13 | Username: bnaya mayzlish. | Thread:3768 2026-01-08 18:44:50.962 | DTC Client socket (3) | Socket gracefully closed by remote side. 2026-01-08 18:44:50.962 | DTC Client socket (3) | CloseSocket call. 2026-01-08 18:44:50.962 | DTC Client socket (3) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-08 18:44:50.962 | DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-08 18:44:50.962 | DTC Client socket (3) | Closed. 2026-01-08 18:44:50.963 | DTC Client socket (0) | CloseSocket call. 2026-01-08 18:44:50.963 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2026-01-08 18:44:50.963 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2026-01-08 18:44:52.103 | HD Request # 69 | Receiving Intraday data for ESH6.CME starting at 2026-01-08 18:44:45.011000 2026-01-08 18:44:52.270 | Socket (4) | CloseSocket call. 2026-01-08 18:44:52.270 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-01-08 18:44:52.270 | Historical data download thread signaled to stop. 2026-01-08 18:44:52.271 | HD Request # 69 | Timestamp of first Intraday data file record written: 2026-01-08 18:44:46.861000. 2026-01-08 18:44:52.271 | HD Request # 69 | Received 79 Intraday data records from 2026-01-08 18:44:45.011000 to 2026-01-08 18:44:50.600000 (5.6 seconds. Delay: 1.7 seconds) and wrote 68 records for ESH6.CME 2026-01-08 18:44:52.278 | HD Request # 69 | Add time&sales data | Remembered last file record date-time: 2026-01-08 18:44:50.600000 2026-01-08 18:44:52.278 | HD Request # 69 | Completion time: 4s. 2026-01-08 18:44:52.278 | HD Request # 69 | Intraday data download complete for ESH6.CME. Unique request ID: 69 2026-01-08 18:44:52.278 | Removing historical data download ID 69. 2026-01-08 18:44:52.278 | Real-time Intraday chart data file updates started for ESH6.CME 2026-01-08 18:44:52.278 | Intraday chart data file opened for ESH6.CME 2026-01-08 18:44:52.279 | HD Request # 69 | Enabling Intraday chart updating for symbol. 2026-01-08 18:44:52.279 | 2026-01-08 18:44:52.279 | Triggering next historical data download in queue. 2026-01-08 18:44:52.279 | HD Request # 70 | Downloading Intraday chart data for MESH26-CME to the file MESH26-CME.scid. Service: rithmic_v2.trading 2026-01-08 18:44:52.279 | HD Request # 70 | Download start date-time: 2025-12-17 19:20:03.000000. File last date-time: 2025-12-17 19:20:03.522004 2026-01-08 18:44:52.279 | HD Request # 70 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-01-08 18:44:52.279 | Socket (3) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:52.279 | Socket (3) | New receive buffer size: 0 2026-01-08 18:44:52.279 | Socket (3) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:52.438 | Socket (4) | Socket gracefully closed by remote side. 2026-01-08 18:44:52.438 | Socket (4) | Closed. 2026-01-08 18:44:52.447 | HD Request # 70 | Sending historical data logon request message. 2026-01-08 18:44:52.955 | HD Request # 70 | Requesting Intraday data. Start date-time: 2025-12-17 19:20:03. Record interval: 0. Symbol: MESH26-CME 2026-01-08 18:44:52.967 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-01-08 18:44:52.967 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-01-08 18:44:52.967 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2026-01-08 18:44:52.968 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:52.968 | DTC Client socket (4) | New receive buffer size: 0 2026-01-08 18:44:52.968 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:53.122 | Socket (3) | CloseSocket call. 2026-01-08 18:44:53.122 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-01-08 18:44:53.122 | HD Request # 70 | Error downloading historical Intraday data for MESH26-CME. Exchange not specified 2026-01-08 18:44:53.123 | Historical data download thread signaled to stop. 2026-01-08 18:44:53.123 | HD Request # 70 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for MESH26-CME 2026-01-08 18:44:53.124 | HD Request # 70 | Add time&sales data | Remembered last file record date-time: 2025-12-17 19:20:03.522004 2026-01-08 18:44:53.124 | HD Request # 70 | Completion time: 1s. 2026-01-08 18:44:53.124 | HD Request # 70 | Intraday data download complete for MESH26-CME. Unique request ID: 70 2026-01-08 18:44:53.124 | Removing historical data download ID 70. 2026-01-08 18:44:53.124 | Real-time Intraday chart data file updates started for MESH26-CME 2026-01-08 18:44:53.124 | Intraday chart data file opened for MESH26-CME 2026-01-08 18:44:53.124 | HD Request # 70 | Enabling Intraday chart updating for symbol. 2026-01-08 18:44:53.124 | 2026-01-08 18:44:53.124 | Triggering next historical data download in queue. 2026-01-08 18:44:53.124 | HD Request # 71 | Downloading Intraday chart data for MESH6.CME to the file MESH6.CME.scid. Service: rithmic.trading 2026-01-08 18:44:53.124 | HD Request # 71 | Download start date-time: 2026-01-08 18:44:46.000000. File last date-time: 2026-01-08 18:44:46.861000 2026-01-08 18:44:53.124 | HD Request # 71 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-01-08 18:44:53.124 | Socket (6) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:53.124 | Socket (6) | New receive buffer size: 0 2026-01-08 18:44:53.124 | Socket (6) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:53.155 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2026-01-08 18:44:53.155 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2026-01-08 18:44:53.156 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2026-01-08 18:44:53.156 | Rithmic Direct - DTC (Data) | Sending logon request message. 2026-01-08 18:44:53.289 | Socket (3) | Socket gracefully closed by remote side. 2026-01-08 18:44:53.289 | Socket (3) | Closed. 2026-01-08 18:44:53.291 | HD Request # 71 | Sending historical data logon request message. 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Received logon response. 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Server Name: . 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Successfully connected. 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Trading is not supported. 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2026-01-08 18:44:53.684 | Added historical Intraday data request for ESH6.CME to the queue. 2026-01-08 18:44:53.684 | Intraday data recording state for symbol ESH6.CME is set to download 'Pending'. 2026-01-08 18:44:53.684 | Triggering next historical data download in queue. 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESH6.CME 2026-01-08 18:44:53.684 | Added historical Intraday data request for MESH26-CME to the queue. 2026-01-08 18:44:53.684 | Intraday data recording state for symbol MESH26-CME is set to download 'Pending'. 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH26-CME 2026-01-08 18:44:53.684 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESH6.CME. Market Depth data restarted. 2026-01-08 18:44:53.796 | HD Request # 71 | Requesting Intraday data. Start date-time: 2026-01-08 18:44:46. Record interval: 0. Symbol: MESH6.CME 2026-01-08 18:44:53.857 | DTC Client socket (4) | Socket gracefully closed by remote side. 2026-01-08 18:44:53.857 | DTC Client socket (4) | CloseSocket call. 2026-01-08 18:44:53.857 | DTC Client socket (4) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-08 18:44:53.857 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-08 18:44:53.857 | DTC Client socket (4) | Closed. 2026-01-08 18:44:53.857 | DTC Client socket (0) | CloseSocket call. 2026-01-08 18:44:53.857 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2026-01-08 18:44:53.857 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2026-01-08 18:44:54.013 | HD Request # 71 | Receiving Intraday data for MESH6.CME starting at 2026-01-08 18:44:46.433000 2026-01-08 18:44:54.178 | Socket (6) | CloseSocket call. 2026-01-08 18:44:54.178 | Socket (6) | Shutdown started. Waiting for graceful close. 2026-01-08 18:44:54.179 | Historical data download thread signaled to stop. 2026-01-08 18:44:54.179 | HD Request # 71 | Timestamp of first Intraday data file record written: 2026-01-08 18:44:47.933000. 2026-01-08 18:44:54.179 | HD Request # 71 | Received 16 Intraday data records from 2026-01-08 18:44:46.433000 to 2026-01-08 18:44:52.055001 (5.6 seconds. Delay: 2.1 seconds) and wrote 13 records for MESH6.CME 2026-01-08 18:44:54.190 | HD Request # 71 | Add time&sales data | Remembered last file record date-time: 2026-01-08 18:44:52.055001 2026-01-08 18:44:54.190 | HD Request # 71 | Completion time: 1s. 2026-01-08 18:44:54.190 | HD Request # 71 | Intraday data download complete for MESH6.CME. Unique request ID: 71 2026-01-08 18:44:54.190 | Removing historical data download ID 71. 2026-01-08 18:44:54.190 | Real-time Intraday chart data file updates started for MESH6.CME 2026-01-08 18:44:54.190 | Intraday chart data file opened for MESH6.CME 2026-01-08 18:44:54.190 | HD Request # 71 | Enabling Intraday chart updating for symbol. 2026-01-08 18:44:54.190 | 2026-01-08 18:44:54.190 | Triggering next historical data download in queue. 2026-01-08 18:44:54.190 | HD Request # 72 | Downloading Intraday chart data for ESH6.CME to the file ESH6.CME.scid. Service: rithmic.trading 2026-01-08 18:44:54.191 | HD Request # 72 | Download start date-time: 2026-01-08 18:44:50.000000. File last date-time: 2026-01-08 18:44:50.600000 2026-01-08 18:44:54.191 | HD Request # 72 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-01-08 18:44:54.191 | Socket (3) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:54.191 | Socket (3) | New receive buffer size: 0 2026-01-08 18:44:54.191 | Socket (3) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:54.344 | Socket (6) | Socket gracefully closed by remote side. 2026-01-08 18:44:54.344 | Socket (6) | Closed. 2026-01-08 18:44:54.361 | HD Request # 72 | Sending historical data logon request message. 2026-01-08 18:44:54.805 | HD Server | HD Request | Socket: 5 | Symbol: MESH6.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 16 | ClientReqID: 13 | Username: bnaya mayzlish. | Thread:3768 2026-01-08 18:44:54.806 | HD Server | Thread:3768 (5) | Socket gracefully closed by remote side. 2026-01-08 18:44:54.806 | HD Server | Thread:3768 (5) | CloseSocket call. 2026-01-08 18:44:54.807 | HD Server | Thread:3768 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-08 18:44:54.807 | HD Server | Thread:3768 (5) | Closed. 2026-01-08 18:44:54.807 | HD Server | Thread:3768 (0) | CloseSocket call. | Number times message added: 1 2026-01-08 18:44:54.875 | HD Request # 72 | Requesting Intraday data. Start date-time: 2026-01-08 18:44:50. Record interval: 0. Symbol: ESH6.CME 2026-01-08 18:44:54.929 | HD Server | Server thread ending. Closing socket. | Username: bnaya mayzlish. | Thread:3768 2026-01-08 18:44:54.929 | HD Server Manager | Current server count=0 2026-01-08 18:44:55.048 | HD Request # 72 | Receiving Intraday data for ESH6.CME starting at 2026-01-08 18:44:50.099000 2026-01-08 18:44:55.477 | Socket (3) | CloseSocket call. 2026-01-08 18:44:55.477 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-01-08 18:44:55.480 | Historical data download thread signaled to stop. 2026-01-08 18:44:55.480 | HD Request # 72 | Timestamp of first Intraday data file record written: 2026-01-08 18:44:52.053000. 2026-01-08 18:44:55.480 | HD Request # 72 | Received 58 Intraday data records from 2026-01-08 18:44:50.099000 to 2026-01-08 18:44:54.571002 (4.5 seconds. Delay: 0.9 seconds) and wrote 56 records for ESH6.CME 2026-01-08 18:44:55.491 | HD Request # 72 | Add time&sales data | Remembered last file record date-time: 2026-01-08 18:44:54.571002 2026-01-08 18:44:55.491 | HD Request # 72 | Completion time: 1s. 2026-01-08 18:44:55.491 | HD Request # 72 | Intraday data download complete for ESH6.CME. Unique request ID: 72 2026-01-08 18:44:55.491 | Removing historical data download ID 72. 2026-01-08 18:44:55.491 | Real-time Intraday chart data file updates started for ESH6.CME 2026-01-08 18:44:55.491 | Intraday chart data file opened for ESH6.CME 2026-01-08 18:44:55.491 | HD Request # 72 | Enabling Intraday chart updating for symbol. 2026-01-08 18:44:55.491 | 2026-01-08 18:44:55.491 | Triggering next historical data download in queue. 2026-01-08 18:44:55.491 | HD Request # 73 | Downloading Intraday chart data for MESH26-CME to the file MESH26-CME.scid. Service: rithmic_v2.trading 2026-01-08 18:44:55.491 | HD Request # 73 | Download start date-time: 2025-12-17 19:20:03.000000. File last date-time: 2025-12-17 19:20:03.522004 2026-01-08 18:44:55.491 | HD Request # 73 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-01-08 18:44:55.491 | Socket (4) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:55.491 | Socket (4) | New receive buffer size: 0 2026-01-08 18:44:55.491 | Socket (4) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:55.646 | Socket (3) | Socket gracefully closed by remote side. 2026-01-08 18:44:55.646 | Socket (3) | Closed. 2026-01-08 18:44:55.658 | HD Request # 73 | Sending historical data logon request message. 2026-01-08 18:44:55.861 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-01-08 18:44:55.861 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-01-08 18:44:55.861 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2026-01-08 18:44:55.862 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2026-01-08 18:44:55.862 | DTC Client socket (3) | New receive buffer size: 0 2026-01-08 18:44:55.862 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2026-01-08 18:44:56.035 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2026-01-08 18:44:56.035 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2026-01-08 18:44:56.035 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2026-01-08 18:44:56.035 | Rithmic Direct - DTC (Data) | Sending logon request message. 2026-01-08 18:44:56.164 | HD Request # 73 | Requesting Intraday data. Start date-time: 2025-12-17 19:20:03. Record interval: 0. Symbol: MESH26-CME |
| [2026-01-08 20:34:15] |
| Sierra_Chart Engineering - Posts: 22722 |
|
We need to understand what the issue is at post #9. This is not obvious from the Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-13 19:56:02] |
| User789115 - Posts: 6 |
|
Subject: Urgent: Connection Loop (Error 10054) & Symbol Error - Service Unusable Message: Hello, I am writing to you regarding a critical issue that renders the platform unusable. I am experiencing a constant disconnection loop with the "Rithmic Direct - DTC" service (Apex account). The connection establishes but gets forcibly closed immediately by the remote host. Log Details: The message log repeatedly shows: Windows error code 10054: An existing connection was forcibly closed by the remote host. However, just before the crash, the log indicates a specific data error: Error downloading historical Intraday data for MESH26-CME. Exchange not specified. Troubleshooting Done: I have confirmed that NO other Rithmic instances (R|Trader, mobile apps) are running. I have checked my internet connection. I have tried to close charts, but the background download seems to persist and crash the connection. Urgency: I have been a paid subscriber to Sierra Chart for a month now, but I haven't been able to trade properly due to these technical issues. Since I am paying for a premium software, I expect stability. Currently, I am losing subscription time and money. Please advise on how to clear this faulty symbol request from the download queue so I can maintain a stable connection. Thank you. |
| [2026-01-13 20:17:25] |
| John - SC Support - Posts: 44494 |
|
The first thing we want you to do is to update to version 2813. This will keep the look/feel the same as you have it now. The current versions (above 2813) have changes to the windows within the main Sierra Chart window. You are welcome to jump to the latest release, but we do not want to add those changes to what you are trying to learn right now. The reason we want you to update is that you are on a version around the time that we made a change to fix an issue with Rithmic when you had a bad symbol. Rithmic would keep disconnecting and re-connecting when this occurred, and it is what you have happening, so you must be on a version from just before this change. To update to version 2813, follow these instructions (ignore the fact that these instructions are for rollback - they apply to updating as well): Software Download: Full Control Rollback Procedure -- This should fix the issue, but in the end, you have a symbol that is not appropriate for Rithmic. The symbol is "MESH26-CME". You should find that symbol in your system and either change it to what is needed for Rithmic, or remove the reference to that symbol. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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