Support Board
Date/Time: Thu, 25 Dec 2025 03:46:46 +0000
Post From: Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker
| [2025-12-24 19:41:05] |
| User789115 - Posts: 2 |
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(Subject): Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker To Sierra Chart Support, I am writing to you after an exhausting troubleshooting process regarding my connection to Apex Trader Funding (via Rithmic). Here is the situation: I am unable to connect to the data/trading service through Sierra Chart, despite repeated attempts. Crucial Information: I have already contacted Apex Support directly regarding this issue. We went through a verification process, and I have received explicit confirmation via email from Apex that: My account status is active and valid. My credentials are correct. There are no blocks or issues on the broker/Rithmic side. Since Apex has officially confirmed that everything is working perfectly on their end, the issue is isolated to the Sierra Chart connection. Current Behavior: When I attempt to connect, the system fails. [Optional: If you see a specific error number on the screen, add it here: The error code I see is...] Please do not refer me back to the broker, as they have already cleared this issue. I need you to investigate why the software is rejecting a valid connection. Awaiting your urgent assistance. Regards, NADAV Date Time Of Last Edit: 2025-12-24 20:37:42
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