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Date/Time: Fri, 02 Jan 2026 13:21:16 +0000



Post From: Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker

[2025-12-25 17:11:47]
User789115 - Posts: 4
Hi - Now it should be correct,
Thanks

2025-12-25 17:09:49.898 | Software version: 2752 64-bit
2025-12-25 17:09:49.898 | Primary Thread ID: 13924
2025-12-25 17:09:49.898 | Usage end date: 2026-09-02
2025-12-25 17:09:49.898 | Enabled for: Advanced Features 2.
2025-12-25 17:09:49.898 | Enabled for: Sierra Chart Historical Data Service.
2025-12-25 17:09:49.898 | Enabled for: Denali Real-Time Exchange Data Feed.
2025-12-25 17:09:49.898 | Enabled for: Delayed Denali Exchange Data Feed.
2025-12-25 17:09:49.898 | Allow Support for Sierra Chart Data Feeds is enabled.
2025-12-25 17:09:49.898 | Current selected Data/Trading service: Rithmic Direct - DTC
2025-12-25 17:09:49.898 | Custom symbol settings values: enabled
2025-12-25 17:09:49.898 | Chart Update Interval: 400
2025-12-25 17:09:49.898 | Intraday Data Storage Time Unit: 0
2025-12-25 17:09:49.898 | Time Zone: +00:00:00 (UTC+00)
2025-12-25 17:09:49.898 | 2025-12-25 17:09:49 Local computer time in UTC
2025-12-25 17:09:49.898 | 2025-12-25 17:09:49 Local computer time in SC Time Zone
2025-12-25 17:09:49.898 | 2025-12-25 17:03:41 Server time in UTC
2025-12-25 17:09:49.898 | Local computer UTC time and Server UTC time difference: 3 seconds.
2025-12-25 17:09:49.898 | Program path: C:\SierraChart\
2025-12-25 17:09:49.898 | Data Files path: C:\SierraChart\Data\
2025-12-25 17:09:49.899 | OS Version Number: 10.0
2025-12-25 17:09:49.899 | Locale Setting: C
2025-12-25 17:09:49.899 | DLLs: UserContributedStudies_64.dll
2025-12-25 17:09:49.899 | Allowed protected custom studies:
2025-12-25 17:09:49.899 | Crash reporter started: true
2025-12-25 17:09:49.899 |
2025-12-25 17:10:11.063 | File >> Disconnect selected.
2025-12-25 17:10:11.063 | Rithmic Direct - DTC | Waiting for socket receive thread to end
2025-12-25 17:10:11.063 | DTC Client socket (1) | CloseSocket call.
2025-12-25 17:10:11.063 | DTC Client socket (1) | Max send buffers used during socket life: 3
2025-12-25 17:10:11.063 | DTC Client socket (1) | Max send buffer size during socket life: 406
2025-12-25 17:10:11.063 | DTC Client socket (1) | Shutdown started. Waiting for graceful close.
2025-12-25 17:10:11.063 | Rithmic Direct - DTC | Disconnected.
2025-12-25 17:10:11.232 | DTC Client socket (1) | Socket gracefully closed by remote side.
2025-12-25 17:10:11.232 | DTC Client socket (1) | Closed.
2025-12-25 17:10:24.896 |
2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated
2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528
2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528
2025-12-25 17:10:25.070 | DTC Client socket (1) | Creating socket. Using TLS 1.2.
2025-12-25 17:10:25.070 | DTC Client socket (1) | New receive buffer size: 0
2025-12-25 17:10:25.070 | DTC Client socket (1) | Connecting to IP: 216.57.156.163.
2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Network connection to server complete.
2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Starting socket receive thread.
2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Setting DTC encoding to Binary
2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Sending logon request message.
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Received logon response.
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Server Name: .
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Successfully connected.
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Trading is supported.
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Order cancel and replace is supported.
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | OCO Orders supported.
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: .
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | MarketDepthIsSupported: 0
2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Connected to server complete.
2025-12-25 17:10:25.776 | No download requests in the queue to start downloads for. | Number times message added: 3
2025-12-25 17:10:25.776 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees.
2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2.
2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 0
2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 216.66.0.130.
2025-12-25 17:10:45.907 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576
2025-12-25 17:10:45.910 | Rithmic Direct - DTC | Processed connection points. Count: 474
2025-12-25 17:10:46.152 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | CloseSocket call.
2025-12-25 17:10:46.152 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close.
2025-12-25 17:10:46.295 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side.
2025-12-25 17:10:46.295 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Closed.