Support Board
Date/Time: Fri, 02 Jan 2026 13:21:16 +0000
Post From: Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker
| [2025-12-25 17:11:47] |
| User789115 - Posts: 4 |
|
Hi - Now it should be correct, Thanks 2025-12-25 17:09:49.898 | Software version: 2752 64-bit 2025-12-25 17:09:49.898 | Primary Thread ID: 13924 2025-12-25 17:09:49.898 | Usage end date: 2026-09-02 2025-12-25 17:09:49.898 | Enabled for: Advanced Features 2. 2025-12-25 17:09:49.898 | Enabled for: Sierra Chart Historical Data Service. 2025-12-25 17:09:49.898 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-25 17:09:49.898 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-25 17:09:49.898 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-25 17:09:49.898 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-12-25 17:09:49.898 | Custom symbol settings values: enabled 2025-12-25 17:09:49.898 | Chart Update Interval: 400 2025-12-25 17:09:49.898 | Intraday Data Storage Time Unit: 0 2025-12-25 17:09:49.898 | Time Zone: +00:00:00 (UTC+00) 2025-12-25 17:09:49.898 | 2025-12-25 17:09:49 Local computer time in UTC 2025-12-25 17:09:49.898 | 2025-12-25 17:09:49 Local computer time in SC Time Zone 2025-12-25 17:09:49.898 | 2025-12-25 17:03:41 Server time in UTC 2025-12-25 17:09:49.898 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-12-25 17:09:49.898 | Program path: C:\SierraChart\ 2025-12-25 17:09:49.898 | Data Files path: C:\SierraChart\Data\ 2025-12-25 17:09:49.899 | OS Version Number: 10.0 2025-12-25 17:09:49.899 | Locale Setting: C 2025-12-25 17:09:49.899 | DLLs: UserContributedStudies_64.dll 2025-12-25 17:09:49.899 | Allowed protected custom studies: 2025-12-25 17:09:49.899 | Crash reporter started: true 2025-12-25 17:09:49.899 | 2025-12-25 17:10:11.063 | File >> Disconnect selected. 2025-12-25 17:10:11.063 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-12-25 17:10:11.063 | DTC Client socket (1) | CloseSocket call. 2025-12-25 17:10:11.063 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-12-25 17:10:11.063 | DTC Client socket (1) | Max send buffer size during socket life: 406 2025-12-25 17:10:11.063 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-12-25 17:10:11.063 | Rithmic Direct - DTC | Disconnected. 2025-12-25 17:10:11.232 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-12-25 17:10:11.232 | DTC Client socket (1) | Closed. 2025-12-25 17:10:24.896 | 2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-12-25 17:10:24.896 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-12-25 17:10:25.070 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-12-25 17:10:25.070 | DTC Client socket (1) | New receive buffer size: 0 2025-12-25 17:10:25.070 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Network connection to server complete. 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Starting socket receive thread. 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-12-25 17:10:25.244 | Rithmic Direct - DTC | Sending logon request message. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Received logon response. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Server Name: . 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Successfully connected. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Trading is supported. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | OCO Orders supported. 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-12-25 17:10:25.775 | Rithmic Direct - DTC | Connected to server complete. 2025-12-25 17:10:25.776 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-12-25 17:10:25.776 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. 2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 0 2025-12-25 17:10:45.039 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 216.66.0.130. 2025-12-25 17:10:45.907 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2025-12-25 17:10:45.910 | Rithmic Direct - DTC | Processed connection points. Count: 474 2025-12-25 17:10:46.152 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | CloseSocket call. 2025-12-25 17:10:46.152 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close. 2025-12-25 17:10:46.295 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. 2025-12-25 17:10:46.295 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Closed. |
