Support Board
Date/Time: Sun, 08 Feb 2026 18:49:06 +0000
Post From: Critical Connection Issue: Apex (Rithmic) Login Failed - Account Verified by Broker
| [2026-01-13 19:56:02] |
| User789115 - Posts: 6 |
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Subject: Urgent: Connection Loop (Error 10054) & Symbol Error - Service Unusable Message: Hello, I am writing to you regarding a critical issue that renders the platform unusable. I am experiencing a constant disconnection loop with the "Rithmic Direct - DTC" service (Apex account). The connection establishes but gets forcibly closed immediately by the remote host. Log Details: The message log repeatedly shows: Windows error code 10054: An existing connection was forcibly closed by the remote host. However, just before the crash, the log indicates a specific data error: Error downloading historical Intraday data for MESH26-CME. Exchange not specified. Troubleshooting Done: I have confirmed that NO other Rithmic instances (R|Trader, mobile apps) are running. I have checked my internet connection. I have tried to close charts, but the background download seems to persist and crash the connection. Urgency: I have been a paid subscriber to Sierra Chart for a month now, but I haven't been able to trade properly due to these technical issues. Since I am paying for a premium software, I expect stability. Currently, I am losing subscription time and money. Please advise on how to clear this faulty symbol request from the download queue so I can maintain a stable connection. Thank you. |